bOnline Reviews

Name: bOnline
Address: Terminal House, 52 Grosvenor Gardens, London, City of Westminster
Rating: 4.58

4.6 Rating 751 Reviews

90 %

of reviewers recommend bOnline

Company Reviews

Metrics

4.6

Based on 751 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had an amazing experience with Naseegha, her help was top-notch, super understanding, and incredibly supportive. She was so patient, taking the time to really get my questions and address them professionally. Couldn’t ask for better service”

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Posted 1 month ago

“Good service”

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Posted 1 month ago

“Troublesome upgrade to v3 on our part, Mo managed to remote in to the PC at the remote site, with a computer illiterate end user to fully upgrade us to V3. Superb member of staff with a lovely 1st line support ethos and telephone manner”

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Posted 1 month ago

“Chelsea has been very helpful, when I first signed up with bOnline and subsequently in fine-tuning my online settings once my number was live – much appreciated. I am very satisfied with the bOnline service – good quality sound, everything works and the staff are on the ball and helpful – thank you! 🙂”

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Posted 1 month ago

“Thanks Celeste, she explained everything in detail”

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Posted 1 month ago

“Thanks Bonlineteam Melissa and Ruona who are very helpful in setting my account and gave a good deal as well ..”

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Posted 1 month ago

“I have been assisted my Melissa and Musadick and both have been very professional and helpful.”

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Posted 1 month ago

“Celest has been very helpful and very client need orientated. I was listened and got what I asked for. Excellent customer service.”

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Posted 1 month ago

“Excellent company to deal with. Very efficient and sorted everything out straight away for me. Refreshing after a long day with other providers. Had all services I was looking for.”

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Posted 2 months ago

“Very detailed and informative attention to our requirements”

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Posted 2 months ago

“mo has been very helpful and professional”

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Posted 2 months ago

“great service and training”

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Posted 2 months ago

“Great service, really helpful and very informative and broke it down to a level of understanding for my mum who's a pensioner and not fully upto date with today's tech . All in all great experience”

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Posted 2 months ago

“100% helpful as always.”

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Posted 2 months ago

“all good, all questions answered.”

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Posted 2 months ago

“Shameez Williams gave me very good service.”

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Posted 2 months ago

“Overall I'm happy with their service, but it would be good if they could explain things more simply and concisely to aid those of us who aren't experts! It's a complicated issue for those of us who aren't au fait with voip, fibre, copper etc - and let's face it unless you're in the business, it's all a bit technical until you have your first experience of it. I have had issues with our service from bOnline over the years I've been with them, usually because of things which aren't necessarily to do with them (although the router they sent wasn't really up to the job needed in our building), and they've had to deal with OpenReach on my behalf, but things get resolved eventually. The staff are as helpful and patient as they can be, but it's frustrating having problems they (and I) can't understand!”

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Posted 2 months ago

“Shameez was very friendly, knowledgeable and extremely helpful. After I explained the issue that we were having she offered us an option which I had never heard of before which would also include a new replacement for the old Zytel router that we have. Looking forward to seeing if this brings the improvements of better wifi connectivity and less internet dropouts than we have been experiencing recently.”

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Posted 2 months ago

“Friendly and efficient, helpful and precise customer care. Thank you!”

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Posted 2 months ago

“Celest was great to deal with, startup my voip line with an easy to remember number!”

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Posted 2 months ago

bOnline is rated 4.6 based on 751 reviews