bOnline Reviews

Name: bOnline
Address: Terminal House, 52 Grosvenor Gardens, London, City of Westminster
Rating: 4.62

4.6 Rating 850 Reviews

91 %

of reviewers recommend bOnline

Company Reviews

Metrics

4.6

Based on 850 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really helpful, friends, easy to set up. Would recommend. Chelsea talked me though everything and I'm now ready to go!”

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Posted 2 months ago

“Lejuan was professional and very helpful. Her accent is very clear and she explained the new system very clearly. She had a very pleasant manner. Lejuan was a pleasure to deal with. Many thanks to her.”

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Posted 2 months ago

“Super helpful and efficient”

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Posted 2 months ago

“Very helpful and am waiting the confirmation whether you can provide me the service which am requesting because it seems you have to check whether BT has the fibre system.”

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Posted 2 months ago

“Lejuan was very helpful and so was every body else. if there was one thing that prompted me to try bonline even though the app was not available in saudi nor in Sri Lanka, it was the amazing customer service. let's just hope that it works once I'm back in saudi. thank you bonline team!!!”

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Posted 2 months ago

“Celest Hendricks understood my question, made sure to check the most suitable solution and costs for me and provided a helpful breakdown of how best it could work.”

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Posted 2 months ago

“Lejuan was very helpful, knowledgeable and courteous. Thank you”

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Posted 2 months ago

“Melissa was fantastic!!! All sorted in a few minutes, and up and running again better than before - thank you Melissa, you were so helpful!!!”

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Posted 2 months ago

“Both Melissa and Caitlin were especially helpful, professional and a pleasure to speak to.”

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Posted 2 months ago

“Excellent service”

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Posted 2 months ago

“Very helpful and got the issue sorted .”

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Posted 2 months ago

“Spoke to Chelsea ref upgrade on phones she was very helpful and polite and i feel a very good deal for my company.I have dealt with b online for over ten years always found them helpful and sort out your problem.”

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Posted 2 months ago

“Another great experience as a returning customer. Mrs. Shameez Williams was extremely helpful, professional and answered all questions I had very clearly and resolved my query very quickly giving space to breath. I have returned to Bonline from another provider and have realised my first instinct about Online in 2021 is still same in 2025 with thier professionalism and easy to use system I have 2 business accounts set up with Bonline for 2 different businesses Thank to you Shameez Williams.”

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Posted 2 months ago

“Thanks for many years of good service and to Shameez for helping me with my new deal.”

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Posted 2 months ago

“Knowledgeable and understandable of my situation”

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Posted 2 months ago

“She did an excellent job”

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Posted 2 months ago

“I am quite satisfied with the service I have received.”

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Posted 2 months ago

“She’s really good and helpful Thank you”

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Posted 2 months ago

“got my problem sorted out within 30min, Thank you. Regards shan”

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Posted 2 months ago

“Shameez was very helpful and proactive from start until the setup. She always reply to my emails and calls me to discuss the options when required. I am very happy with the service and thats why I gave them my second order recently. I thank Shameez for all the good work and support. keep it up.”

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Posted 2 months ago

bOnline is rated 4.6 based on 850 reviews