Bob Books Reviews

Name: Bob Books
Address: 241A Portobello Road, London, City of London
Rating: 4.81

4.8 Rating 8,299 Reviews

98 %

of reviewers recommend Bob Books

Company Reviews

Metrics

Info

4.8

Based on 8,299 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Bob Books:

Turn your photos into top quality books.

Visit Website

Phone:

0203 011 1644

Email:

info@bobbooks.co.uk

Location:

241A Portobello Road,
London
City of London
W11 1LT

Write Your review

Tell us how Bob Books made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bob Books 5 star review on 13th May 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found it Incredibly easy to create a stunning layout using the desktop book creation tool. Most importantly the book is finished to a very high quality (I went for the 300gms lustre paper, lay flat). Having tried a few of the other photobook services out there I will definitely be using Bob Books for my next book.”

Helpful Report

Posted 6 years ago

“I have been a BObBooks customer for several years and have produced many books, the last one was 178 pages as will be my current one. The service and support i have been given has been excellent. Instant advice when needed and very helpful staff. I recommend Bob Books to everyone who shows an interest in creating a book etc. Brilliant company and staff.”

Helpful Report

Posted 6 years ago

“Have been using Bob's Books for three years now to print my photo diary's and calendars, the print and binding quality is excellent, these diary's will last - providing us and our descendants with a lovely record of our life.”

Helpful Report

Posted 6 years ago

“I have used the photobooks a number of times to capture our holiday adventures. Easy to use and great print quality, I would recommend this product highly. The online help chat has also been useful.”

Helpful Report

Posted 6 years ago

“Thrilled with my Bob Books photo book! Amazing quality and endless format options. Can’t wait to make another one!”

Helpful Report

Posted 6 years ago

“I love Bob Books but this time I was completely disappointed. I ordered my books to Switzerland. The print was made in Germany so instead to send directly to Switzerland first was sent to London and then to the final destination. This took to much time and still one book hasn't arrived! No tracking number so we could not check where are the parcels.”

Helpful Report

Posted 6 years ago

Dear Krzysztof, Thank you for taking the time to write a review. I am sorry that you have not receive one of your orders please contact customer care with the details as they haven’t been informed of this so we can arrange a reprint if needed. You can get in touch with our customer care at askbob@bobbooks.co.uk or call them directly at 0203 011 1644. Our international orders are charged at the same rate of shipping as our domestic orders, however, as you can understand our costs are actually much higher. To ship with a tracked service internationally rates are significantly higher, possibly costing more to ship than the price of the book itself.

Posted 6 years ago

“I was very pleased with the quality of my recent photo book. It arrived very quickly too, in fact 2 days ahead of estimated date of delivery. Will definitely be using Bob Books again.”

Helpful Report

Posted 6 years ago

“Great quality book, paper has a lovely feel and binding is solid. Software do easy to use.”

Helpful Report

Posted 6 years ago

“So easy to do from my phone, great quality and a quick service. Could ask for no more!”

Helpful Report

Posted 6 years ago

“It was a very good printing. Not a single page darker than expected”

Helpful Report

Posted 6 years ago

“Seamless experience , almost perfect colour matching to original fine art prints. 5 stars no problem to give. The only hard part was designing my book.”

Helpful Report

Posted 6 years ago

“Excellent quality, great designs.”

Helpful Report

Posted 6 years ago

“This is the third photo book I have ordered from Bob Books. Once again I can not fault the service and quality that the company offer. The software to make the books is easy to use with loads of scope to make a really interesting and different book. Once ordered, I was kept up to date with progress and when the final book dropped through the door I was thrilled with the final result. Thank you Bob Books”

Helpful Report

Posted 6 years ago

“I bought an album for my wedding photos from bob books and wasn't disappointed. The book is brilliant, thick paper and looks very professional. I also love the flat spine so can have a double page spread photo. Picture quality is also brilliant. I used the online creator and only criticism is that if you leave and come back to it the pictures are displayed on screen as lower resolution (I presume so it can run quicker). I phoned to make sure that they would be printed full quality and was assured they would be. They were and my wife and I were very impressed. Next time I will download the app, otherwise no complaints. 5/5 Would recommend.”

Helpful Report

Posted 6 years ago

“Takes a while to get the hang of it but very good and relatively easy in the end. I wanted express delivery but they could not do. However like the last book I ordered, Arrived quickly and well within the specified time. Top marks to the customer service team for when I was trying to get a quicker delivery - their quick and attentive replies were first class,”

Helpful Report

Posted 6 years ago

“The book would have been fantastic if it hadn't been for a error, in presumably the software, whilst composing the book. One of the photos was missing from the preview but it was in All Pages ( the bit before preview). I asked about this and it didn't seem to be a problem. So I went ahead and ordered the book. After the person received the book, I went back to the site to publish it so other family members could view it and discovered that there was a blank page where a photo should have been. I contacted Bob Books but they didn't seem particularly helpful and told me to return the book and order again. I don't know why they couldn't just fix the problem and send another correct one. Very disappointed.”

Helpful Report

Posted 6 years ago

Dear Caryn, Thank you for taking the time to write a review, I’m sorry that you were disappointed with your book. I’ve checked with head of customer care regarding your live chat query. Unfortunately, our agent misunderstood your final comment and thought you were referring to an empty image placeholder on the page. She did say if there was any issues, you’d be welcome to post the book back and have a free reprint. With regards to the missing image, it most likely occurred because your scanned image has become corrupt at some point. Therefore, you would need to fix your image, and re-upload it in your book before ordering it as unfortunately, simply printing another copy of your book from the original file will result in the same problem.

Posted 6 years ago

“I really enjoy creating a Bob Book . Capturing special memories in a book means I can relive those precious times. I have made several books over the years and have been delighted with the standard of the product.”

Helpful Report

Posted 6 years ago

“I love Bob Books. I like to make a photographic record of my travels in Photobooks using my images and diaries for the text. Bob Books Photo Books Designer allows me to take lots of time over organising the images and text in my Photobooks. It is completely flexible allowing you to alter the size of images and their spacing and giving helpful warnings if they are too close to the edge of the page or likely to have poor resolution. The variety of backgrounds you can choose for your pages is excellent. BUT the very best part of Bob Books is the very high standard of production, especially the printing of the images. I take RAW images which I convert and have high standards when it comes to sharpness and the quality of the printed image. Bob Books never lets me down. I'm so glad that I have found Bob Books after the frustration of using inferior companies before. I am producing lots of Photobooks of my life during the long,dark Winter evenings - these books will, I hope, sustain me and bring back wonderful memories when I'm very old and stuck in a Nursing Home and can no longer travel and explore the world. Thank you Bob Books!”

Helpful Report

Posted 6 years ago

“Dispatch of books is prompt, and quality of product is excellent. Sometimes the pictures are a little darker than I would like, but overall very happy with the experience”

Helpful Report

Posted 6 years ago

“An excellent piece of software allowing the creation of first class products. The production and delivered finished product is also first class.”

Helpful Report

Posted 6 years ago

Bob Books is rated 4.8 based on 8,299 reviews