Bob Books Reviews

Name: Bob Books
Address: 241A Portobello Road, London, City of London
Rating: 4.81

4.8 Rating 8,312 Reviews

98 %

of reviewers recommend Bob Books

Company Reviews

Metrics

Info

4.8

Based on 8,312 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email

About Bob Books:

Turn your photos into top quality books.

Visit Website

Phone:

0203 011 1644

Email:

info@bobbooks.co.uk

Location:

241A Portobello Road,
London
City of London
W11 1LT

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Bob Books 5 star review on 13th May 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My book went missing in the mail, but I was sent a free replacement, which I was very pleased about. The book is generally really good quality, but a few pictures are very blurry, which wasn't apparent when I was dropping in the photos on the website. It would be better to be able to have an accurate review of what the book will look like for photo quality so you can select alternatives if a particular photo won't look good in the book.”

Helpful Report

Posted 11 years ago

“I used Bob@s Books Photo Editor. It was quite straightforward and reasonably quick to include my pictures. The photo book arrived in very reasonable time and we were very pleased with the result. It was for a present and the recipients were thrilled.”

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Posted 11 years ago

“I have been using Bobs books for about 10 years now, I do keep looking at other printers for my Wedding albums but I have yet to find any company to match the quality and service.”

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Posted 11 years ago

“We have been using Bobbooks since seeing the product at a travel show around 2006 and first tried them when we realised we had filled our bookcase with photo albums of prints which are very bulky. Since then we have never looked back and now have over 30 Bobbooks which contains a lot more pictures yet take up less space! The quality of the binding, printing and the amazing flexibility of the layout is superior to other photo books we have seen and the product keeps improving. We have recommended Bobbooks to several friends who have also been impressed.”

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Posted 11 years ago

“I ordered 12 books and most of them to Singapore..none arrived. The books to the UK did and I was happy with the quality. Customer service wasn't great until I eventually found one helpful person (Rajan Bagiarban”

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Posted 11 years ago

“First class service and excellent paper quality. Very speedy delivery and my album was well presented.”

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Posted 11 years ago

“The program is very easy to use and the final book is well printed with good definition for most purposes. So much neater and easier to keep than a photo album with photos stuck in, probably less expensive too!”

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Posted 11 years ago

“All the books I have ordered from Bob Books are really good quality and great value for money. Delivery was also really fast.”

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Posted 11 years ago

“Fast delivery, a book designer that is easy to use and still allows advanced features, great quality. Costs a bit more than some. Of the competition but I think it's well worth the spend”

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Posted 11 years ago

“Process marred by problems with Bob Designer and very mediocre (not what I'd call photographic) print quality on Classic pages. Not helped by surley customer services and refusal (or inability) to discuss the tech aspects of their printing versus photographic processes. Eventually resolved by paying for upgrade to Photographic paper - the difference is night and day even though nothing on the website alludes to this. Overall result on photographic pages was excellent, though hard back cover was still a mediocre print process, but finally a satisfactory photo book... It seems to me that this company, and perhaps the industry as a whole, is turning down print quality below what their equipment can do in order to maximise throughout and profit, giving printed results not worthy of being called a photo book... It seems that only choosing the dearer pages triggers them to actually use processes and settings that give photographic quality in a book.”

Helpful Report

Posted 11 years ago

Hello Brendan, Thank you so much for taking the time to send us your feedback. I am so sorry you were not happy with your Classic paper book. I can see from your correspondence with our Customer Service team that there was an issue with low resolution images, and you also advised that some of your images were 25MB. This is quite large and our system would compress this down. This may have been why your original images appeared grainy. Our Classic, Gloss-coated and Matte paper are digitally printed, where as our photographic papers are exposed. This information as well as information about our printers is available on our site. I am so sorry if this was not given to you or pointed out to you. I am happy to hear that you are pleased with your re-print and once again apologise for any frustration caused. If you would like more information about our printers, papers or services please let me know and I will be happy to provide this for you. Kind regards, Bob Books

Posted 11 years ago

“I became converted to bobbooks just over a year ago. I really like the quality of their printing, and as a very keen wildlife photographer I now automatically make a bobbook as a record of each of my wildlife trips. I also find bobbooks incredibly easy to organize the layout of each page.”

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Posted 11 years ago

“Take a bit of time to organise the photos that are to be used in the book. I made an error with the cover. To do the book justice it is necessary to devote time to the project. My cover photo ended up on the back cover! That was my fault not Bob's Books. It won't happen again! The book was a present and contained photos of a very special trip. It was much appreciated by the gift recipient!”

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Posted 11 years ago

“Lovely present for my mother in law's birthday. Easy to make and looks great too. Will definitely be using Bob Books again.”

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Posted 11 years ago

“I made a book for friends who had got married abroad of the two weeks twenty of us spent in South America over that time - great array of layouts and options with lots of choices of background colours etc. All laid out simply and I was thrilled when both (I ordered two of the same) arrived so swiftly and in excellent condition - everyone very happy with the result and I'll certainly be using Bob Books again!”

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Posted 11 years ago

“I am very pleased with my Bob books. The program is very flexible and end results have been excellent.”

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Posted 11 years ago

“Excellent service and quick delivery”

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Posted 11 years ago

“Good system, easy to learn how to use and the end result was great.”

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Posted 11 years ago

“Your album software, although excellent, does want modifying - 1. Have the inside of the front cover matching the front cover. 2. Get rid of the white page at the end of the album. 3. Have the inside of the back cover matching the back cover 4. The image editing effects are very poor. The only useable one is the black and white. 5. Make it easier to fade a background image. 6. The blue and orange heart frames are 'tacky'. None of the masks and frames would be welcomed by any bride and groom for their album. 7. Every time a new page is gone to, it reverts to Overlapping 2 photos per page. Can you make it so it reverts to Favourites. It does this even after following the help files to stop it reverting to Overlapping. 8. Have it so that when a user creates a Page Layout for one size of album then this layout is available for all sizes. 9. Simplify the need to have two files per album i.e. the .mcf. This is confusing especially when adding extra photographs. I hope my comments are taken as being constructive rather than destructive. I am glad you have sorted out your despatch department. Albums are no longer coming marked. I do hope this gets to the software people. Regards Roger”

Helpful Report

Posted 11 years ago

Thank you so much for taking the time to send us your feedback. It is invaluable in helping us improve our services. You have made a lot of great points and these will be passed onto the relevant departs where necessary. We are working on having a choice or changing our end papers for the front and back covers, this is something we help to implement in the near future. The last page at the ned of the book will remain black, as the content pages and cover pages are printed separately. This page has a barcode on it, that makes sure the correct content page and cover page is put together and this barcode contains the information to make sure the correct book is sent to the correct customer. We do not allow this page to be designed on as the barcode will spoil the design printed on this page, for this reason it is left blank. We are always working on updating and improving our software, I will pass on your suggestions about the image editing and also the layout choice default. Having the custom layouts available for a format sizes is something I will also pass on, but please note it would not be possible to have portrait layouts available in square or landscape books, but it should be possible to have for large portrait books. Could you please give me more information about the problem you have with the 2 files. One file is your book, but the other is a folder the images used in your book. It is not possible to save this as one file. The files are saved together so should be easy to find. Could you please explain the problem you are having with this and perhaps I can help you with a solution. It is very unlikely the format will change for this. Thanks once again for sending your feedback. I hope I have helped to clarify a few points and I will pass on your feedback. I look forward to hearing from you in regards to the problems you've had and hope I can be able to help. Kind regards, Bob Books

Posted 11 years ago

“Software easy to use, and excellent speedy delivery of my story book. Brilliant all round service. Brilliant all round service”

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Posted 11 years ago

“fantastic service”

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Posted 11 years ago

Bob Books is rated 4.8 based on 8,312 reviews