Bob Books Reviews

Name: Bob Books
Address: 241A Portobello Road, London, City of London
Rating: 4.81

4.8 Rating 8,306 Reviews

98 %

of reviewers recommend Bob Books

Company Reviews

Metrics

Info

4.8

Based on 8,306 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

About Bob Books:

Turn your photos into top quality books.

Visit Website

Phone:

0203 011 1644

Email:

info@bobbooks.co.uk

Location:

241A Portobello Road,
London
City of London
W11 1LT

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Bob Books 5 star review on 13th May 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the book. Simple to create with full control over the end result. Perfect way of preserving our holiday memories”

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Posted 7 years ago

“Beautiful and high quality book but I wish I’d changed the default font on the front cover! The app is much more powerful than other services’ offerings even if it does look quite dated.”

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Posted 7 years ago

“I am still awaiting feedback from my client as to the printing quality. The actual software and design process was fine. There were two major hiccups however - Only when I submitted the book, did I see as the high res images were loading that for some reason a handful had come out very grainy. In the software, they had looked fine. I called the office as soon as they were open the following morning only to be told that it was impossible for them to halt the order (even though I had only ordered close to midnight the previous day). Two separate people then gave me different accounts of whether the images looked grainy or not (I am a professional photographer and there is no problem with the quality of the images when viewed on my Mac) This lack of consistency and lack of flexibility was rather surprising given my order was for several hundred pounds worth of books. I also subsequently learnt that due to a bug in the system the font which I had selected for the cover had been reset to a completely different font. There was also no acknowledgement of this bug even though I explained the situation and it was clear that my font had suddenly become unselectable and could only be refound by removing the title block and starting again.”

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Posted 7 years ago

Hello, Thank you for taking the time to write a review about your recent Bob Books experience. As you placed your order in the run up to Christmas we were printing 24hours a day, and also offering 24 hour phone support. Unfortunately your books were already printed by time you called the following morning, and therefore could not be cancelled. This is why we offered you the goodwill discount. In regards to your mention of grainy images, while your images were of print quality, the filter that you applied on your original image is what caused the grainy look. A photo will always look different when viewed on screen than in print for a variety of reasons including the fact that less pixels are needed to show a clear image on screen than in print and your screen is backlit. Additionally, the printing method and paper will also affect the final look in the book. Any editing you choose to do on images will affect how your photos are printed. Unfortunately, If you are using a new treatment on an image which you haven’t already testing in print, you might occasionally find less than desirable results. I have asked requested more information from our customer care team about the font issue you mentioned, however, we haven’t been able to find any record of it, or a similar issue reported by any other customers. If you would like you can get in touch with us to discuss this further at askbob@bobbooks.co.uk or at 0203 011 1644.

Posted 7 years ago

“Fantastic service. Great little photobook. Reasonably expensive but the quality is very good and for ease of use on the app taking photos straight from my phone and the speedy delivery I feel you get what you pay for. I’ll be using them again next Christmas!”

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Posted 7 years ago

“After a shaky start in getting signed in — soon rectified by communicating with Bob Books I have had only positive experiences. The phonebook I ordered as a Christmas present was delivered ahead of the promised deadline and was very well received. Thank you.”

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Posted 7 years ago

“I was really impressed with the quality of Bob books that I received just before Christmas (also quicker than the predicted time). The two books were wedding albums as a gift for our parents. The matt flat book had great paper thickness, opened completely flat and the backs were not too dark, so all the details of black and white photos were visible! The only annoying part is the bar code that was not only on the outer side of the back cover page but also on the inside. Also the parcel arrived very securely packed so there was no way for any damage to the books, nicely the two books were packed seperately so could be handed in even in the cardboard packaging. Generally perfect though! So well done guys!”

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Posted 7 years ago

“Quality of the book is really great. Though the delivery outside UK took a few weeks longer than the indicated expected date of delivery.”

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Posted 7 years ago

“Very good quality photobook. Once I got used to it I found the software relatively straightforward to use. Very pleased with results. Thank you.”

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Posted 7 years ago

“I created a memory book for a man that was retiring after 40 years of employment. Although my pictures were not very good, the quality of the book made them look better, the book was brilliant, larger than expected, quality so clear, everyone loved it.”

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Posted 7 years ago

“I made a Bob's Book of photographs I took on a recent holiday to Greece for my wife's 70th birthday. I am very pleased with the result I was able to achieve. The finish of the photographs was excellent. The main problem I had was at the stage of sorting photos and selecting which ones to include. When your photos are first introduced onto the Bob's Book site they appear in a strip along the top of the screen above your draft book. You then drag them from this strip on to your book. The problem that arises is that there doesn't seem to be any way of removing photos from the strip when you have decided you don't want to use them. In practice, this means that you need to do all your sorting and selecting first, before you load the photos on to the Bob's Books site. I am planning on doing another bigger book of a longer holiday we took a year ago. I'll need to plan out what photos I am going to use before I start on the book.”

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Posted 7 years ago

“Great quality product and easy interface.”

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Posted 7 years ago

“Easy to use, good quality and good telephone backup.”

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Posted 7 years ago

“Excellent quality books”

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Posted 7 years ago

“Excellent product and service! Ordering a large, high quality book for a very special occasion, I was a little wary about using any online publishing platform. I chose Bob Books as the online reviews seemed very favourable and being based in London I thought I could always go around there and kick some a*** if the product was substandard! However, I must say, the online publisher was very easy and flexible to use and the customer support was excellent with any queries I had. The Icing on the cake was that though the expected delivery was 10-12 days, the finished book arrived in 2. It was very carefully and protectively packaged and the book itself was beautiful. As it was my first experience with this type of service, I had no expectations, but I am happy to say that these guys were really fantastic. I really recommend them and will certainly be doing more through them!”

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Posted 7 years ago

“This was my second book from Bob Books, the first one having gone down very well as a Christmas present 2 years ago. This time the quality was again very impressive - but the customer service and support was particularly outstanding when I struggled with a few issues. It's great to find your expectations well and truly exceeded - sadly all too rare today! The only minor blip in the whole experience was down to Royal Mail Parcelforce and nothing to do with Bob Books.”

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Posted 7 years ago

“Yet again, completely and utterly impressed with Bobs Books. From start to finish! Easy to use software, fab customer service, quick postage and a great final product. Wouldn’t use another company.”

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Posted 7 years ago

“Always enjoy using Bob Books to create photobooks. The books are high quality with lots of options to customise what you want. On my most recent purchase I made an error which Bob Books allowed me to re-order - great service!”

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Posted 7 years ago

“Ordered Christmas cards, very good although first time using so took a little while to mange the font etc. Easy instructions would be good.”

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Posted 7 years ago

“Bob Books was so easy and straight forward to understand! It only took me a few hours between sorting through photo albums till I had a beautiful book! The quality of the final product is exceptional high! I would highly recommend Bob Books to everyone!”

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Posted 7 years ago

“Great service and great quality.”

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Posted 7 years ago

Bob Books is rated 4.8 based on 8,306 reviews