Bloom & Wild Reviews

Name: Bloom & Wild
Address: Bloom & Wild, Unit V203, 1 - 45 Durham Street, Bloom & Wild, Unit V203, 1 - 45 Durham Street, London Borough of Lambeth
Rating: 4.85

4.9 Rating 86,399 Reviews

97 %

of reviewers recommend Bloom & Wild

Company Reviews

Metrics

Info

4.9

Based on 86,399 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Bloom & Wild Review Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 3rd July 2025

5203

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything went wrong - shame”

Helpful Report

Posted 8 months ago

Good morning, thank you so much for taking the time to leave a review, however, I'm so sorry to hear that you did not have a great experience with us. Please accept my sincerest apologies for the dismay in your order. I'd love to help put this right, so if possible could you pop an email to support@bloomandwild.com with your order number and the delivery postcode so I can look further into why this? Hope to hear from you soon!

Posted 8 months ago

“Recipient delighted with flowers which were speedily delivered. Only problem, I found negotiating ordering on line v difficult and when I got to pay, the system locked and I could not continue. However, I managed to succeed later in the day”

Helpful Report

Posted 8 months ago

“Send letterbox flowers to ensure they were delivered to the correct house which they were extremely disappointed in the flowers very few and two broken. Nothing like the picture I saw which had made me choose that particular bunch”

Helpful Report

Posted 8 months ago

Hi there, Thank you for your review, I hope you're well. I'm so sorry to see the condition that the flowers you so kindly sent have arrived in, this is absolutely not what we expect! I have sent you an email so that we can figure out how to best resolve this for you. Best wishes, Courteney at Bloom & Wild

Posted 8 months ago

“Many thanks for prompt delivery to my sons partner.She was delighted with the window sill tray.Will use again.”

Helpful Report

Posted 8 months ago

Hi there, I'm so thrilled to hear that your lovely gift was well received and that you were pleased with our service! Have a lovely weekend. Best, Courteney at Bloom & Wild

Posted 8 months ago

“Wild and Bloom are excellent. When my sent flowers were mistakenly not accepted at the given address they sent a new bunch a few days later to correct the delivery. No further expense to me. Not their fault. Delighted receiver!”

Helpful Report

Posted 8 months ago

Hi there, Thank you so much for your kind review, we're so pleased to have been able to resolve this successfully for you and your recpient! Have a lovely day. Best wishes, Gemma at Bloom & Wild

Posted 8 months ago

“1 del. on time but not your usual standard second del. 3days late and dying had many from you before and always excellent. standard now unacceptable.”

Helpful Report

Posted 8 months ago

Hello there, I hope you're well! We are so sorry to hear about the quality and delivery issues you have encountered in your recent orders. I have sent you an email to discuss this further and hopefully resolve the situation for you. Best wishes, Gemma at Bloom & Wild

Posted 8 months ago

“DO NOT USE THIS COMPANY . I have had 6 subscription bunches and never received such terrible flowers - mostly dead looking ( they do NOT revive after 24 or 48 hours or at all .) Sometimes the petals have already fallen off before they arrive . They look like half a bunch of the worst garage flowers you could buy . The last bunch was under half the size of the accompanying picture . The number of flowers they send is pitiful , it is so few that you could not call it a bunch and the choice is awful , they looked dreadful. Go to a decent florist or good supermarket ,. A complete waste of money . Disgraceful ! I do not wish to give the order number as I do not wish any contact , nor do I want this company to contact me by email .”

Helpful Report

Posted 9 months ago

“Another box of dead flowers, so depressing! Not surprised the photo option won’t let me add a picture, obviously only excepts good reviews 🤷‍♀️”

Helpful Report

Posted 9 months ago

Hi Julie, thank you for your feedback. I'm so sorry to hear that your blooms have not lived up to expectations. If you could pop us an email to support@bloomandwild.com along with your order number or delivery postcode so we can find you in the system, we'd love to put this right for you. Best wishes, Gemma

Posted 9 months ago

“Still waiting for promised phone call from customer service on 20th August. Two out of six blooms were extremely poor quality.”

Helpful Report

Posted 9 months ago

Hello there, We are so sorry about the way your request was handled at the time and I'd really love to put this right for you if this is still appropriate. I have sent you an email to discuss this further and hopefully resolve the situation. Kind regards, Florie at Bloom & Wild

Posted 9 months ago

“I ordered for my mother's birthday and when delivered the flowers were half dead.”

Helpful Report

Posted 1 year ago

Hello Terri, We're so sorry to hear this. We hope the replacement bouquet was enjoyed and made up for any initial disappointment. Kind regards, Florie at Bloom & Wild 🌿

Posted 1 year ago

“Ordered for sister's birthday. The brownies were past use by date and melted - very disappointing”

Helpful Report

Posted 1 year ago

Hello Jim, We're so sorry to hear about this. Would you be able to send us an email with a picture if possible, at support@bloomandwild.com, quoting number 4119207, so we can put this right for you? Kind regards, Florie at Bloom & Wild

Posted 1 year ago

“Ordered and on day of delivery received an email stating a refund with no explanation. Flowers not delivered for a birthday and too late to source alternative. Refund still not received 5 days later”

Helpful Report

Posted 1 year ago

Hello Amelia, We're so sorry about this disappointing ordering experience. Unfortunately the incorrect address was given when the order was placed resulting in the incorrect person receiving your gift. We offered a goodwill 50% refund so you could place the order again to the correct address, and everything was explained in an email we sent on Thursday - very sorry if this was missed. Kind regards, Florie at Bloom & Wild

Posted 1 year ago

“When the flowers turned up some of the leaves were dead and the flowers seem dry. Really disappointed as they were an anniversary gift.”

Helpful Report

Posted 1 year ago

Hello Joe, thank you for your review. I am so sorry to hear of the disappointment caused by the blooms that were so thoughtfully selected as an anniversary gift. We have popped you an email as we'd love the opportunity to take a further look into this for you. Hope to hear from you soon, Grace at Bloom & Wild.

Posted 1 year ago

“I ordered 'The Jeanie' bouquet as a gift and was extremely disappointed, the bouquet that arrived was nothing like the pictures advertised. On complaining to Bloom and Wild they did deliver a replacement bouquet, 'The Scottie', but unfortunately the roses wilted the next day. Overall, I definitely wouldn't order again from here, use a local florist instead.”

Helpful Report

Posted 1 year ago

Hi there, We are so sorry to hear the roses in the Scottie have not lasted as much as we'd hope. If possible, could you please send us some pictures at support@bloomandwild.com, quoting number 4113978, so we can put this right for you? Kind regards, Florie at Bloom & Wild

Posted 1 year ago

“Very disappointed! Sent to my cousin on the death of her husband, they didn’t even last a week!!”

Helpful Report

Posted 1 year ago

Hi Karen, Thank you so much for taking the time to leave a review with us today! I'm really sorry to hear that your thoughtful blooms did not last a week, especially at such a sad time. I have sent an email to the address on your account to follow up with you about this. I hope to hear from you soon! All the best, Kelly

Posted 1 year ago

“Flowers did not arrive on time despite bold claims on website, missing the recipients birthday. Patronising response when I complained about this.”

Helpful Report

Posted 1 year ago

Hello Scott, Once again we are ever so sorry about this poor delivery experience. I can confirm a compensation has been issued, as a token of our sincere apologies. Kind regards, Florie at Bloom & Wild

Posted 1 year ago

“Just tried to make a very large order, the person could not take payment as he couldn’t access the procedure, transferred me to another rep who was worse, then had a recorded message to ring back. This happened twice and made me feel insecure that the system was not safe. It used to be a pleasure ordering from you but this has been s nightmare and very disappointing.”

Helpful Report

Posted 1 year ago

Hi Loraine, Thank you for taking the time to leave a review! I'm really sorry for the disappointment caused by our system playing up and not allowing you to make your payment over the phone. It looks as though we were able to help you with payment for this order eventually. I'm sorry again for this and hope your thoughtful blooms are well received! All the best, Kelly

Posted 1 year ago

“The flowers which were Fiona looked absolutely nothing like the photo on the website so disappointed also delivered on the wrong day When I complained Kieron just said give them 24 hours how he expected them to look like the website photo is unbelievable £36 wasted sadly will never use Bloom and Wild again”

Helpful Report

Posted 1 year ago

Hi there Jo - thank you very much for leaving us a review. I am so sorry about the disappointment caused here - I have emailed you directly so we can try our best to fully rectify this situation for you! I look forward to hearing from you, warmest regards, David at Bloom & Wild

Posted 1 year ago

“I picked this company as it came up when I searched for 'local deliveries' but it turned out not to be local to me. I booked a flower delivery date (for my friend's 'birthday') a number of days ahead of her special day - but after payment completed received the message saying that the delivery is likely to be on time but could arrive the next day :-/ - which was the case for me, the flowers were a day late and missed the birthday. When they arrived - though the website warns they may be buds and just need water to spring to life, having been an extra 24 hours in transit, the flowers were really squashed, mishapen and looked very tatty. Overall, very disappointed with the service and found it particularly poor value for money. Would not recommend.”

Helpful Report

Posted 1 year ago

Hi there Amanda - thank you for leaving us a review. I am so sorry that your experience with our service hasn't been what we would have expected! I have emailed you directly in an effort to fully rectify this for you. I look forward to hearing from you, warmest regards, David at Bloom & Wild

Posted 1 year ago

“I received some flowers recently which were very sparse and cheap roses were used that did not open, this isn’t the first time this has happened. I ordered some flowers for my daughter for Valentine’s Day which again very sparse, broken filler flower and foliage and flowers over in a few days. I will not use again. Your flower are not cheap either!!”

Helpful Report

Posted 1 year ago

Hello Gail, Thank you for taking the time to let us know, although we are so sorry to hear. If you have the opportunity, could you please send us some pictures at support@bloomandwild.com, quoting number 4060084, so we can best help you and put this right? Kind regards, Florie at Bloom & Wild 🌿

Posted 1 year ago

Bloom & Wild is rated 4.9 based on 86,399 reviews

Frequently Asked Questions

What are Bloom & Wild flowers like?

Customers rave about the quality of Bloom & Wild flowers.

What is Bloom & Wild delivery like?

Delivery is normally with 3 days, the box is designed so it fits through your letterbox.