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Merchant Metrics


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.89 out of 5

Bloom & Wild Review Amazing flowers from Bloom & Wild

About Bloom & Wild:

Hi, we’re Bloom & Wild. We don’t just send flowers. We help you care wildly.

As the UK’s most-loved online florist, caring wildly is at the heart of our business. And it’s in the soul of our people. Caring wildly is celebrating the little things we all do for each other every day. Not just on the big occasions. It’s being there for the highs. Stepping up for the lows. Or finding silly ways to make someone smile. After all, unexpected flowers really are the best kind.

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Bloom & Wild 5 star review on 28th January 2021

2055

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is absolutely not Bloom and Wild's fault but as my flowers never arrived, I can't give a higher star rating. I rarely buy anything online and have never bought anything for someone else online. I purchased flowers for a friend as a Thank you. I took the address from my address book, which I had recently rewritten, so it's possible I transferred the post code incorrectly. Otherwise my Christmas cards have always arrived with the wrong post code. But as the website seemed to require the address to be entered manually, I didn't realise there was a number wrong in the code. Normally this would just mean a delay to a letter, but in this case, the flowers never arrived. It was interesting to track their journey online through various sorting offices, to no avail. The address was correct but the post code would be for an area a couple of miles away. There was no way to contact Royal Mail, even to see if my friend could pick them up. Bloom and Wild also said there was no way of contacting Royal Mail. I was offered a 50% discount on a future order and have been bombarded with emails offering 10% discounts etc. but sadly nothing to make up for the fact my order, even after 10 days of travelling through Royal Mail's automated system, never arrived, even if the flowers were dead! So yes it was completely my mistake but Royal Mail should take some blame. So make sure you double check your friend's post code when you order! I have learnt my mistake the hard way!”

Posted 2 months ago

I'm ever so sorry to hear that your friend's "thank you" blooms haven't arrived! Our website offers both a manual address entering system, as well as a postcode searcher to help alleviate mistakes - ever so sorry this was missed. I do hope the 50% credit can help with a next order - either to your friend with the correct address or to yourself during this Christmas season.

Posted 2 months ago

“My aunt 85th birthday flowers never arrived and I’m still waiting for a reply to my e-mail sent to yourself and dad. This is the first time I have used your company and very disappointed ☹️”

Posted 2 months ago

I'm ever so sorry to hear that your blooms haven't arrived! That's certainly most unusual and rest assured we will be getting in touch to sort this out :)

Posted 2 months ago

“I had flowers for my wife last weekend Sunday, and usually they last at least 7/10 days this is why I order from you, really disappointed with these as they are now ready for the bin 5/6 days after receipt they are not cheap and I’m very disappointed”

Posted 2 months ago

I'm ever so sorry to hear that the flowers didn't last as they should have, unfortunately there is a slight risk when sending flowers through the post. We do guarantee all our blooms for at least 7 days so we would love to put this right for you if you could get in touch with us at hello@bloomandwild.com :)

Posted 2 months ago

“Unfortunately arrived a day late for a birthday so disappointing really. That said, they are clear that 10% of flowers won’t arrive on time when they state that 90% will.”

Posted 2 months ago

I'm ever so sorry to hear that the blooms did not arrive on the intended date. Our free delivery service is not a guaranteed delivery and Royal Mail is currently facing delays due to the global pandemic but the blooms should still look great upon arrival as we pick blooms that are good in a box for at least a couple of days! If they don't look fabulous - do just let us know and we would be more than happy to put this right :)

Posted 2 months ago

“My daughter sent me flowers from Bloomandwild they arrived in poor condition, sent to the incorrect flat, in fact they were way over their sell by date, most disappointed, in fact they were smelling of old flowers.Complained, it took the company some time to locate the order, they have now sent me a replacement , received today, whilst better condition I would not rate the flowers, wished my daughter had saved her money and bought flowers from M&S, great disappointment, will not be using that company .”

Posted 2 months ago

Hi Carole,

I am so sorry to hear about your experience. We really wanted to make this right with the replacement but it can take 24 hours for the blooms to peak. If you wish to discuss this further, please drop us an email (hello@bloomandwild.com) as we had hoped to resolve this for you.

Posted 2 months ago

“When the flowers arrived they were wilted, they have lasted a couple of days and are ready to be thrown away. I thought they would be a nice gift for my mother as she is a florist however I’m very disappointed in the state of the flowers for the price.”

Posted 2 months ago

We are so sorry to hear this - please do email us at hello@bloomandwild.com so we can look into this further.

Posted 2 months ago

“I am giving this review on my last experience with B&W I ordered pixie bouquet for my daughter picking White and purple blooms with eucalyptus, the bouquet which she received definitely wasn’t the one I ordered, so disappointed and don’t feel I can use B&W again, still waiting on someone replying to my email ! I have to say mostly my experiences with this company are good, this isn’t their usual standard.

Marion Alexander”

Posted 2 months ago

Hi Marion,

Thank you for taking the time to leave your feedback below. I'm so sorry to hear that you were disappointed with the blooms. I have now replied to your email.

Kind regards,
Hannah

Posted 2 months ago

“ORDERed flowers with a gift for a baby. Gift was not included. Just receiwed the money for the gift back and nothing else. The third time using bloom&wild and there was always a problem. Will not recommend and will tell family and friends not to use the company.
Flowers were okay.”

Posted 2 months ago

“Not happy good customer of yours today wanted to use you kind offer G3cpr to no avail so my son and daughter in law did not get there anniversary flowers😭”

Posted 2 months ago

Hi Janet, we're so sorry to hear of the trouble that you've had with trying to use the discount code for your order! Please do reach out to us at hello@bloomandwild.com and we'll absolutely put this right for you.

Posted 2 months ago

“I used this service twice and suggested my friends to use the same. I ordered flowers for last week which was placed a month in advance and really looked forward to revieving them. it had the roses that were already half dead and the lilies never bloomed for 7 days and still counting. Didn't seem a fair deal for the price that I paid for order - hannah”

Posted 2 months ago

Hello Hannah,

Thank you for taking the time to review us, I am so sorry to hear that your experience wasn't a completely joyful one as we would also hope it to be. Please do email us at Hello@bloomandwild.com so that we can make this right.

Thank you

Posted 2 months ago

“Sent to a friend. She said they were awful. Such an embarrassment”

Posted 2 months ago

Dear Erica, I'm ever so sorry to hear that your friend was disappointed with her blooms, if you would be able to get in touch with us at hello@bloomandwild.com - we would love to put this right!

Posted 2 months ago

“I found this site more expensive than others I used, but was expecting better quality flowers. I placed my order. Unfortunately once delivered the postmas broke my mother's letter box squeezing the flower box through the letterbox. Then my mother has said that one rose head had come off its stem. All flowers were drooping (which it states may happen but to place in water). Unfortunately they didn't recover and my mum has been left with a poor quality bunch of battered flowers. :-(”

Posted 2 months ago

Hello there, we're really sorry to hear this! Please send us an email via hello@bloomandwild.com so we can look into this for you.

Posted 2 months ago

“Unfortunately the flowers were not delivered on time. When contacting the next day. There was still no delivery. Then I was advised another bunch would be sent the next day. Only for this to be false. And then for the flowers to be out of stock. A refund was then processed however a poor customer experience on this occasion.”

Posted 2 months ago

“Bought flowed from your rivals
After 3 weeks these still look good
Yours lasted just over a week
Very poor value”

Posted 2 months ago

Hello There,

Thank you for taking the time to review us, so sorry to hear that the blooms weren't enjoyed as hoped. We do guarantee our blooms for a minimum of 7 days however they can last much longer with the right care.
I apologise for any disappointment, please do email us at Hello@bloomandwild.com if you would like to discus this further

Posted 2 months ago

“I’ve had several deliveries from B&W and they’ve all been brilliant. The flowers opening beautifully. But my most recent order was so disappointing, especially as it was a gift to my mum. The lilies never opened and instead just died. She gave them food and followed the instructions but they really do look awful.”

Posted 2 months ago

Oh no, we are so sorry to hear that your most recent order was disappointing. Please do email us via hello@bloomandwild.com with some more details regarding your order as we would love to put this right for you.

Posted 2 months ago

“Really disappointed with my Mother’s order that was delivered to her today for her birthday! The box was damaged and inside so was some of the flowers! I ordered a glass vase to go with the flowers my Mother has told me it’s like a glass jar”

Posted 3 months ago

We're so sorry to hear that your Mother's birthday flowers arrived damaged in the box, that's really not what we want to happen at all! Please do reach out to us with your order details via hello@bloomandwild.com and we'll absolutely put things right for you! Our sincerest apologies again.

Posted 3 months ago

“Have ordered several times from B&W and been happy with the flowers received. However, I bought the Kaya for my wife for our first wedding anniversary - it came through wilted and never picked up. Followed the instructions, as we have done before, yet it remains the same. Extremely disappointed!”

Posted 3 months ago

Thank you for taking the time to review us, so sorry to hear that there was any disappointment in our blooms as that is never what we want! Please send us an email at Hello@bloomandwild.com and we would be happy to make this right for you

Posted 3 months ago

“I ordered my self a bouquet in remembrance of my late mum my flowers arrived and were lovely .However we are in Doncaster and in lockdown my in laws i cannot visit as both are in ill health they arrived and are terrible .
Arrived on time but are nothing like they should have been dissapointed birthday present. The flowers do not represent the bouquet in the app”

Posted 3 months ago

“In the past I have sent wild and bloom flowers to friends and been pleased with the flowers sent but I received a letterbox wild and bloom from a friend and was disappointed.
It contained flowers with broken stems and it all looked very sad.”

Posted 3 months ago

I'm so sorry to hear that your blooms arrived with broken stems. This is certainly not the experience we wanted for you. Could you please email us at hello@bloomandwild.com with a delivery postcode, and we can have a look into this further for you?

Posted 3 months ago

“I was disappointed that they didnt arrived on the correct date”

Posted 3 months ago

We are so sorry to hear this and would love to discuss this with you. Please do email us at hello@bloomandwild.com

Posted 3 months ago

Bloom & Wild is rated 4.86 based on 51,014 reviews

Frequently Asked Questions

What are Bloom & Wild flowers like?

Customers rave about the quality of Bloom & Wild flowers.

What is Bloom & Wild delivery like?

Delivery is normally with 3 days, the box is designed so it fits through your letterbox.