Blakely Clothing Reviews

Name: Blakely Clothing
Address: Marriott Way, Melton Constable, Norfolk
Rating: 4.40

4.4 Rating 1,547 Reviews

84 %

of reviewers recommend Blakely Clothing

4.4

Based on 1,547 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Blakely Clothing 5 star review on 31st March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Joke of a company, we won't be ordering ever again and i recommend you don't either. Terrible returns policy and customer service”

Helpful Report

Posted 1 year ago

“I am writing to convey my disappointment regarding my recent experience with your company, Blakely Clothing. It appears that there is a recurring issue of intentionally sending incorrect items, potentially to create a situation where customers remain indebted to the company. While a gift voucher was provided as a resolution, I must express my dissatisfaction with this remedy, and I harbor suspicions that the mishandling of this situation may have been deliberate. Despite my efforts to address the error. Regrettably, the overall customer service experience has been subpar, compelling me to take further action. I feel compelled to caution potential customers about the practices of Blakely Clothing to prevent others from falling victim to what appears to be unscrupulous business practices.”

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Posted 1 year ago

“Website doesn’t says anywhere while placing an international order that you have to pay 10 type of different charges on top of what you paid while placing your order Its Ridiculous! I live in Canada and placed my first order with them and had to pay Import Duty, VAT, Custom Clearance stc on TOP of what I paid while placing the order They should tell you while placing an order that you have to pay all that if you are ordering from any other country I WILL NEVER BUY AGAIN”

Helpful Report

Posted 1 year ago

“I am absolutely gutted. I’ve had a black sweater that hasn’t lasted the test of time. I bought a black blakely sweater for both my husband and myself - constant lint despite lint removers and balls. Just constantly comes from it. I emailed them about it - no response. I’ve since ordered a maroon and forest green hoodie thinking perhaps the colour is different on others - terrible experience. I’ve washed the maroon and it’s started to have the colour run after 2 washes. Terrible customer service and return policy”

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Posted 1 year ago

“Do not buy from this company sent hoddie back 1 month ago for a smaller size had to pay for my own postage as well and still not had no refund or a smaller size sent back spoilt my daughter xmas thanks blakey”

Helpful Report

Posted 1 year ago

“No refund or response received - they hope you will give up chasing a for a refund despite the return falling in line with their T&C.”

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Posted 1 year ago

“Wonderful items but customer service is awful! Been trying to exchange a jumper which I have sent back over two weeks ago and heard nothing to confirm it’s there, nothing about exchange, no answers to my emails. Very disappointed! Might as well have thrown £59 to the wind and see if it came back.”

Helpful Report

Posted 1 year ago

“Ordered a oversized hoodie on the 1st November in the chalk colour, washed it for the first time on Saturday and it's come out with dark patches all over the hoodie. I washed it the correct way and this had never happened to any other items of clothing, contacted Blakely to be told that it's not a manufacturing fault as it's more than 7 days since I purchased the item, despite me not wearing it until last week. They won't give me their complaints email address or deal with it any further so I will be contacting trading standards. Do not order from this company!;”

Helpful Report

Posted 2 years ago

“Failed to send item first time, second time it arrived late. It arrived to big, had to pay £5 postage to return and they tried to claim maggots were in the parcel and refused to exchange. Nightmare company to deal with, wish I read the reviews first”

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Posted 2 years ago

“My order didn’t arrived, contacted customer service, no reply, very disappointed”

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Posted 2 years ago

“Still waiting on an order to be delivered from 3 weeks ago !”

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Posted 2 years ago

“My Leggings arrived and had a click in materiel and there was no tag on them. They appeared to have been worn. Blakely left me with no option but to pay for the return myself despite the item being faulty. Unimpressed with this service so I returned my full order!”

Helpful Report

Posted 2 years ago

“Ordered the jumper as it said 10% off online. This was never applied so I messaged the team. Got no response so will return the item”

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Posted 2 years ago

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Posted 2 years ago

“Wrong item received - wrong color - seller refuses to accept responsibility and offers no solution. Avoid”

Helpful Report

Posted 2 years ago

“Pas op met hier bestellen. Grote oplichters. Ik had een jas besteld in de maat large. Ik kreeg echter een M met een L label. Dus direct op de 15de terug gestuurd. Daar begon de ellende. Ze zouden het pakket niet hebben ontvangen. Bewijs van afgifte in mijn mail incl. handtekening op de 18de ontvangen. Ze konden het pakket dus niet vinden. Vorige week ineens het pakket toch gevonden toen ik dreigde met het inschakelen van Paypal. Na een week nog steeds geen geld terug. Vandaag (dus 3 weken later) nogmaals gemaild waar mijn geld blijft. Krijg ik ineens een waardebon van het bedrag, omdat mijn jas niet binnen 2 weken was teruggestuurd. Deze hadden ze al binnen 3 dagen. ik wacht dus nog steeds op mijn geld. Retourbeleid is hier waardeloos. Bestellen dus op eigen risico!!”

Helpful Report

Posted 2 years ago

“Ordered clothes almost weeks ago. They mail me every couple of days to say an item of my order isn't in stock without ever posting the order. ABSOLUTE JOKE STAY CLEAR”

Helpful Report

Posted 2 years ago

“Scammy with refunds due to their "2022 refund policy". You pay international shipping and only get a coupon. Even if you send back the order within 14 days. Oh, and the clothes are China-quality (especially Jackets)”

Helpful Report

Posted 3 years ago

Blakely Clothing is rated 4.4 based on 1,547 reviews