Blakely Clothing Reviews

Name: Blakely Clothing
Address: Marriott Way, Melton Constable, Norfolk
Rating: 4.42

4.4 Rating 2,207 Reviews

84 %

of reviewers recommend Blakely Clothing

4.4

Based on 2,207 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Blakely Clothing 5 star review on 31st March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Not recieved anything yet. Nearly 3 weeks later”

Helpful Report

Posted 1 year ago

“Have received this hoodie- great fabric and quality but not representative of mineral blue- more like mint green. Have kept if because it’s a good hoodie- but genuinely disappointed with colour”

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Posted 1 year ago

“Received a work jumper I returned it as it had marks all over it a hour after I received it. I done a return added photos etc and they come back and said they can’t send me a new one as they can’t resell that one and send the same order back! I asked to speak with a manager and they told me a manager can’t deal with this sort of thing. I’ve sent more messages and been completely ignored. I paid £61 now having to try claim this through my bank!”

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Posted 1 year ago

“Quality is not great definitely won’t last long front of legs are already bobbling after 1 week”

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Posted 1 year ago

“Never received this item and not getting a response or refund photo poor quality delivery photo not received”

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Posted 1 year ago

“Never received my items that were specifically ordered for a special birthday present. Given reviews regarding quality and company ethos, was excited to gift the jumpers ordered. Unfortunately, despite confirming my address, Blakely got my address wrong and my items were returned to them without attempt to be delivered. I informed them of this and Blakely were not prepared to rectify their mistake or unable to confirm a refund until the order was received back to their warehouse. Customer services were uninterested and offered a very poor service. Really disappointed in the service provided, and as such, will not attempt to place an order in future due to service received which also meant that I was unable to provide a birthday present to a good friend, despite placing the order x2 weeks in advance of the occasion. Super disappointing company and service.”

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Posted 1 year ago

“Can't fo that as have no tee shirt”

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Posted 1 year ago

“Poor quality. Poor and inaccurate sizing. Poor customer service. Would not recommend to a dead fly”

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Posted 1 year ago

“SCAME COMPANY! Steals your money”

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Posted 1 year ago

“Ordered for xmas never got delivered , said lost in post when inquired! Replacement sent but wasn’t suitable .. Sent back for refund , Loads of emails about my order processing refund but as of 2 weeks now nothing , Customer services a sham!! Never ever shopping 🛍️ with them again ! Just want my cash back Blakely please😡🤬”

Helpful Report

Posted 1 year ago

“Awful company. Their returns portal was down for several days making it impossible to return items. Finally worked & placed return. Now they’re refusing to refund my money as item was received 1 day after the 14 day period (when it was delayed by 3 days because of them)!”

Helpful Report

Posted 1 year ago

“DO NOT BUY anything from this company. Their customer service is the worst I have EVER dealt with. Jumper ordered was for a xmas gift. When opened it had marks on the back. Filled in a returns request through the returns portal adding pictures and heard nothing apart from a generic email saying xmas returns had to be received back by 10 January but I couldn’t send mine back as I hadn’t had a response. 10 days later a response by email saying I can’t send it back because it has been longer than 14 days. Absolutely ridiculous! Never ever buying from them again”

Helpful Report

Posted 1 year ago

“Awful company, very untrustworthy. Shocking returns policy, no customer services to speak to an advisor. Poor quality clothes. Please avoid.”

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Posted 1 year ago

“I have been buying from Blakely multiple times a year, however recently they changed their shirt sizing. As a regular buyer, I didn't think to check the sizing chart as assumed the sizing is the same. When it arrived it was much smaller and unwearable. I requested for their return policy to get a larger size sent. Their return policy required me to spend almost as much as the shirts cost to return and get new ones sent. When I shared my situation with Blakely Support they were less than helpful. Our of principle I will not be buying from this online store again.”

Helpful Report

Posted 1 year ago

“Attention ⚠️ malgré un lavage délicat et à l'envers, la gomme de l'écriture "blakely" s'est collé sur elle même et s'est par conséquent abîmé au retrait! Le service client me répond que je l ai acheté il y a plus de 6 mois et refuse un échange. (1 bon d'achat de 10€...). Sachant que je ne l ai pas mis et lavé plus de 5fois. N acheté pas les sweats avec la gomme mais plutôt ceux avec la broderie, ils tiennent mieux. J en avais acheté plusieurs.”

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Posted 1 year ago

“Worst customer service I have ever encountered. I hate writing negative reviews but cannot believe the service I received. I ordered a tracksuit 6 weeks ago and was sent completely the wrong order, no issue mistakes happen. However it has then taken 6 weeks and 18 emails for me to get a partial refund. I gave up trying to get the tracksuit I ordered so instead just ended up asking for refund. The order originally cost £98, firstly they refunded me £5.60! Then after a few more emails I got a further £86. At this point I am sick of contacting them but I know one thing I will NEVER order from them again! After all if this I didn’t even get an apology.”

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Posted 1 year ago

“Spent over £100 over 3 weeks ago! Order hasn't even been dispatched, clearly a scam. Have opened a fraud case with the bank to get money back. Tried the chat, just an automated response from a bot, tried emailing and commenting on social media, same response from a bot. Terrible company and customer service. Avoid at all costs.”

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Posted 1 year ago

“The material that this sweatshirt is made of is the worst feeling material. It's the worst wearing sweatshirt. It feels like foam that they squished, put Blakely on the back of it dyed it green, and sent it out. Please do not waste your money! I have bought every other kind of sweatshirt from this company and they are all fabulous especially the Idris! They are the best I love this company, but that women's sweatshirt was a huge fail!”

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Posted 1 year ago

“VERY BAD. They don’t respond to emails, you don’t receive your money back from a return. Please don’t buy here for your own sake”

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Posted 1 year ago

“Appalling experience. I DO NOT RECOMMEND. I made a substantial order with this company and ended up having to return 4 items. All were in original packaging and unworn. I received an email from their ‘ customer service ‘ saying they could not accept the return as it had a ‘ strong odour ‘. When questioned about this, not only was my response ignored, but my return was sent back to me. I have opened the return and there is NO ODOUR. They even sent one of the sweatshirts back not in its packaging. Absolutely disgraceful. Sharp practice. They say they offer returns but are unwilling to honour them. BEWARE and do not purchase from them. Worst experience ever from a company and I have purchased from many. BE WARNED. If I could leave no stars I would.”

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Posted 1 year ago

Blakely Clothing is rated 4.4 based on 2,207 reviews