Blakely Clothing Reviews

Name: Blakely Clothing
Address: Marriott Way, Melton Constable, Norfolk
Rating: 4.48

4.5 Rating 2,790 Reviews

86 %

of reviewers recommend Blakely Clothing

4.5

Based on 2,790 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

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Email:

help@blakelyclothing.com

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Blakely Clothing 5 star review on 31st March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Bad customer service”

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Posted 2 weeks ago

“I paid over a month ago and still have no hoodie. Awful service.”

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Posted 2 weeks ago

Hi Andrew, We are ever so sorry to hear you have not yet received your order! It looks like Royal Mail have had a delay with this delivery. A member of our team will be in touch shortly to get a replacement sent out to you. Kind regards, The Blakely Team

Posted 2 weeks ago

“I was able to return the shorts easily and refund was quick however disappointed with my Tshirt. Could not recommend this brand”

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Posted 4 weeks ago

“Can’t review as I haven’t received my order. Placed order first week of June and no delivery. Have emailed support over a week ago and no reply or update.”

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Posted 1 month ago

“The quality I wanted to mark poor because of the bobbling but otherwise it is good quality overall. Unfortunately it would only let me grade the quality as good which is not what I wanted to do.”

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Posted 1 month ago

“Very poor customer service”

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Posted 2 months ago

“Don’t live up to their reputation”

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Posted 2 months ago

“Jumper is falling apart after a few days”

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Posted 2 months ago

“Well I have not recieved these items although they are for my daughters 14 th birthday presents. I have saved for these however never received them and when I emailed explaining this it was raised with the courier. As the couriers gos showed they was in my area at the time it states the items were delivered they would not give me replacements or a refund. So now I have no items ( still missing) and no refund which equals to no birthday presents. Blackely have said said no more about it just that it has been delivered. I live on a busy estate with lots of passers by yet the delivery service left the items probably in plain sight. Anyway my point is there will be no birthday presents as now I have no more money and zero help from blakely. I never have had a problem with them before when I have brought stuff. Cost of living crisis is currently still ongoing not everyone can afford just to buy again!!! To say I'm annoyed and frustrated is an understatement. So blakely want me to write them a review !! I really do t think they do.”

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Posted 2 months ago

“Very poor quality items. Especially for the price. We received my wife's jumper and after a few qeeks we noticed a small hole in the hood as its under the hood at the side it wasn't noticed until she had the hood up. When we tried to contact them. They refused instantly and have now stopped responding. This type of service always baffles me as surely it would make more sense to just send a replacement instead of receiving bad reviews and never having myself purchase from yous or recommend yous. Youve lost future purchase. So poor.”

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Posted 3 months ago

“Won’t be re ordering because the sizing is way off”

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Posted 3 months ago

“Terrible customer service exchange process impossible will never order again”

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Posted 3 months ago

“Really not enjoying the customer experience. Returns is awful. Second attempt. Credit note raised. Impossible to get an answer or refund!”

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Posted 3 months ago

“Customer service is very poor. Not able to get a response and to take 10 days of emailing for them to say they are now going to speak to the courier about the whereabouts of the item is diabolical.”

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Posted 4 months ago

“Still not received my replacement jumper”

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Posted 4 months ago

“Never received item,after you chased royal mail and they didn't no where the parcel was , you sent me another hoodie, but not the one I originally ordered, at the point where I can no longer be bothered to email and send stuff back and wait again , not a great experience”

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Posted 4 months ago

“I am sure the company is really good however the quality of this product is really poor”

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Posted 5 months ago

“Very poor experience very unhelpful”

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Posted 5 months ago

“Poor customer service. I submitted a return at the end of December, I received a confirmation email 03.01.26 stating they had received the return however I am still yet to receive my refund. I have sent numerous emails and queries regarding this however I have not had any response or update. I am very disappointed in the customer service of this company and the lack of communication.”

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Posted 5 months ago

“This time I’m really disappointed when everything else has always been amazing”

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Posted 5 months ago

Blakely Clothing is rated 4.5 based on 2,790 reviews