Blakely Clothing Reviews

Name: Blakely Clothing
Address: Marriott Way, Melton Constable, Norfolk
Rating: 4.40

4.4 Rating 1,547 Reviews

84 %

of reviewers recommend Blakely Clothing

4.4

Based on 1,547 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Blakely Clothing 5 star review on 31st March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Back and forth trying to get an exchange for a faulty item and they are using every excuse they can not to give me an exchange. Not good customer service and a sham of a company. Would not recommend and will not wear previous items I have. Do not order!”

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Posted 21 hours ago

“Poor customer service and no communication really no help when there was a problem”

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Posted 1 day ago

“I ordered a top and matching bottoms for my wife's birthday 9 days ago and still haven't received my order . They said it had been delivered but it hasn't and still haven't heard back from the team after an investigation into my missing items.”

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Posted 6 days ago

“I never received my jumper as Royal Mail delivers it to the wrong address - as everyone could clearly see in my photos yet Blakely clothing refused to refund me and believed Royal Mail. After complaining they sent me another jumper (which I did not need now as was too late) that I can only return for store credit - so I’ve basically lost my money. First time ordering with them and would never do so again!”

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Posted 1 week ago

“Wont purches agIn as they cant even return email”

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Posted 1 week ago

“Explained I wasn’t happy with my garments and I was told to return them, no attempt to try and resolve the situation.”

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Posted 1 week ago

“Very disappointed”

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Posted 1 week ago

“The product arrived with loose stitching around the pocket. I was told to send back via the faulty item returns option only to be presented with 2 options, refund minus the postage I paid or store credit. Why should I lose out on the postage part of the refund when you’ve sent a faulty item. I’m pretty sure this goes against the faulty goods act.”

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Posted 1 week ago

“Please contact me as I have still not received my items and my emails are not being answered”

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Posted 3 weeks ago

“I placed an order on 13th October. It said it would be delivered within 3 to 5 working days. I have had confirmation of my order Today is the 28th October. I still haven't received anything. I had an email last week to say it is being processed. Now I receive this to give a review of the items I haven't received.”

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Posted 3 weeks ago

“Difficult to honestly review a company who don’t respond to emails or let customers know of any delays but are keen to take payment”

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Posted 3 weeks ago

“Still waiting and I orded these pn 16th”

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Posted 3 weeks ago

“I ordered the trench jacket in stone .. Absolutely shocking for the price, material poor quality .. so disappointed It looked like it had been through a wringer it was so creased. 😞”

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Posted 3 weeks ago

“Still waiting on delivery it says it’s at a hub at West Midlands it’s been since September 24th”

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Posted 3 weeks ago

“No stars if I could, shocking customer service”

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Posted 3 weeks ago

“Poor quality as stitch coming away”

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Posted 3 weeks ago

“£155.20 has been taken from my bank account and over two weeks later there is still no sign of the delivery or and offer of a refund. Very disappointing and I won’t be ordering from Blakeley again.”

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Posted 4 weeks ago

“Disappointing”

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Posted 1 month ago

“I was genuinely excited about the product but it was a major disappointment. Felt like waste of money. Will not buy again. Service and tracking for delivery was good though.”

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Posted 1 month ago

“The leggings turned up with lakely printed on them, which for the price is awful quality, customer services are still yet to reply to me email. I’m a very disappointed customer not sure I would recommend 😢”

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Posted 1 month ago

Blakely Clothing is rated 4.4 based on 1,547 reviews