Blakely Clothing Reviews

Name: Blakely Clothing
Address: Marriott Way, Melton Constable, Norfolk
Rating: 4.40

4.4 Rating 1,285 Reviews

84 %

of reviewers recommend Blakely Clothing

4.4

Based on 1,285 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

help@blakelyclothing.com

Write Your review

Tell us how Blakely Clothing made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Blakely Clothing 5 star review on 31st March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“What you see is what you get with Blakely. Lovely clothing.”

Helpful Report

Posted 1 day ago

“never received item as it was sent back by royal mail, I was never given an update on where my parcel was even after 2 weeks of waiting a consistent online chats, I was told I would get my parcel before the 8th of October for a birthday and that is now looking very unlikely and then to have the cheek to send me a review email.”

Helpful Report

Posted 2 days ago

“Not a great experience.”

Helpful Report

Posted 5 days ago

“Wouldn’t use again”

Helpful Report

Posted 1 week ago

“Won’t order from here again as I have effectively just given you £60 for nothing. It would be nice for someone to acknowledge this and get back to me or reply to one of my 3 emails.”

Helpful Report

Posted 1 week ago

“Disappointed with the quality. I have had jumpers before ans gifts from family and had no issues so I do believe this is a fault in what a purchased. Unfortunately you wouldn’t know this until you had worn them and now I have wasted £100 on this outfit.”

Helpful Report

Posted 1 week ago

“Terrible service would never recommend them and still waiting for a refund and I love the clothes but service is horrendous”

Helpful Report

Posted 2 weeks ago

“Good afternoon, I am following up on my email sent on 7th September regarding my order #1719939. Tracking shows it as delivered, but I have not received it, and despite checking with my neighbours, the parcel is still missing. It has now been over a week since I first contacted you and I have not received any response. Please treat this matter as urgent and confirm the next steps to either locate the item or arrange a replacement/refund. This order was intended for my partner’s 30th birthday, which has now passed, and the lack of communication has been very disappointing. If I do not receive a response within 48 hours, I will have no choice but to escalate this further through my payment provider. I would appreciate your prompt attention to resolving this matter. Kind regards,”

Helpful Report

Posted 2 weeks ago

“First time ordering from this company but no parcel and no help”

Helpful Report

Posted 2 weeks ago

“have emailed the customer service team a few times and I haven’t heard anything back. Unfortunately I live in a block of flats and my parcel was left outside my front door. When I returned home it was gone. I checked with all my neighbours but they hadn’t seen it. No one has bothered to contact me. As a company you’re so hard to get hold of.”

Helpful Report

Posted 3 weeks ago

“The first time I have bought clothing from Blakely for my wife and i'm yet to receive the order. Its been sat in Royal Mail's depot for around a week. Don't think the 48hour delivery time is correct. Who knows when or if i'll ever receive the clothing?”

Helpful Report

Posted 3 weeks ago

“I placed my order through the U.S. site, but it was shipped from the U.K., which resulted in unexpected duty fees of $38. The package was then held by DHL, and when I reached out for support, I was only met with automated AI responses repeating the same generic reassurance for 10 days. When I finally heard back from a human representative, I was told it was my responsibility to resolve the issue with DHL and arrange a return, offering no real assistance. This is highly disappointing and irresponsible customer service. No matter how good the products may look, the experience of hidden fees, lack of communication, and refusal to take accountability leaves a very negative impression. I think it’s important for others to know what they might encounter before ordering.”

Helpful Report

Posted 3 weeks ago

“Bad communication”

Helpful Report

Posted 1 month ago

“I didn't received any confirmation of my purchase, didn't receive my order. Ordered Apex tickets and bra. I already contacted customer service which they told me my order is delayed.Ask them to send my ticket separately but they told me to order them via website. I already paid for my order,no reason for me to order them again. You have a problem with your system -fix it please. Don't ask customers to make another purchase.”

Helpful Report

Posted 1 month ago

“The picking and checking of order's seems not to be very good,takes to long to sort out issues”

Helpful Report

Posted 1 month ago

“They send wrong orders very upsetting and annoying”

Helpful Report

Posted 1 month ago

“No customer service skills! Ordered on 31/07, Royal Mail updated shipping on 01/08 and it is now 11/08 and no delivery! Contacted customer services and all they can say is keep checking tracking. Yes I have!! It hasn’t updated since 01/08, no help whatsoever”

Helpful Report

Posted 1 month ago

“Shocking customer service, i sent back 2 items in a parcel and they have claimed they only received one, now £70 down with no jacket to show for it! Scammers😡 check their trustpilot also, it is not just me!”

Helpful Report

Posted 2 months ago

“Not happy”

Helpful Report

Posted 2 months ago

“I would love to review my item but for that to happen I would have to of received my item which I haven't. My order was dispatched on the 14th July but I still haven't received it. I have emailed Blakely on a number of occasions but haven't received any help that has been offered satisfaction, either that or nobody responds!”

Helpful Report

Posted 2 months ago

Blakely Clothing is rated 4.4 based on 1,285 reviews