Blakely Clothing Reviews

Name: Blakely Clothing
Address: Marriott Way, Melton Constable, Norfolk
Rating: 4.40

4.4 Rating 1,909 Reviews

84 %

of reviewers recommend Blakely Clothing

4.4

Based on 1,909 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Blakely Clothing 5 star review on 31st March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Bad customer service didnt recognise the issue”

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Posted 1 day ago

“Ordered for Christmas delivery for a Christmas present. I wouldnt of ordered if you was honest and said it wouldn’t make it for Christmas. Ot didnt arrive, it’s now the 4th of January and it’s still not here! Can’t seem to get hold of anyone cant seem to figure out where it is. So no. Im not happy and tbh ide be happy to just refund me my money back at this rate. It’s a joke.”

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Posted 2 days ago

“Placed an order for two items of clothing on 19th December. It is now 4th January and still to receive items. Despite making contact with Blakely, they passed the buck to Royal Mail and I can’t make a complaint to Royal Mail as it has to be the sender who files any complaints for missing items. Will be forced to go through credit card to get money back.”

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Posted 2 days ago

“The site let me order an item for my partner that wasnt in stock but instead of telling me it wasnt in stock they replaced it with the wrong sized item, no notice or warning given. Though they have been helpful with the return (yet to receive a refund) I wouldnt recommend.”

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Posted 3 days ago

“Never received it 19 days in and still waiting ai agent is useless and 0 customer service. When we did finally get email response say nothing they can do its a royal mail issue ..Well £150 order still un resolved ..”

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Posted 5 days ago

“Website measurements wrong, the item way too big on me. So disappointing and tried to exchange but all out of stocks, returned have to pay postage. What a joke”

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Posted 6 days ago

“I ordered 2 Travel Bags but when parcel arrived there was only 1-no paperwork at all included. Emailed them explaining situation. Was eventually informed after several emails and photographs that they would have to carry out an investigation with the courier and driver regarding missing Travel Bag. They then requested a signature from me agreeing for this investigation to take place.This process I was informed would take 7 days-i had heard nothing after 10 days so contacted them once again. Got a reply saying that everything their end was in order and this obviously made me feel as if I was in fact in the wrong and was lying. At no point did they say that problem could be at their end. They have no sent me the second Travel Bags I felt begrudgingly. Needless to say that I will not be recommending them to anyone and definitely will not be buying from them again. I have always been a supporter of local companies and will continue to do so but sadly not this one.”

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Posted 1 week ago

“I didnt recieve the item (plus another one) which was supposed to be a christmas present. They couldn't resend it as out of stock and was only offered a voucher instead which is no use to me after christmas.”

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Posted 1 week ago

“Finding returning very difficult, unfortunately will need to go through my bank hassle I don’t need”

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Posted 1 week ago

“Item has holes in the back so will be sending back once I can get to a post office”

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Posted 1 week ago

“Dnt buy, fit and colour both worst also worst return policy not recommended”

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Posted 1 week ago

“Not much more to say.”

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Posted 1 week ago

“My order hasn't arrived after 14 days”

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Posted 1 week ago

“Hoodie are nice and soft definitely Would Not recommend The black as it’s the worse material just collects anything”

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Posted 1 week ago

“Although costumer service replies promptly, unable to sort things out. Placed an order for Xmas, after payment processed was advised that bottoms were out of stock and if I wanted something else instead ( like I have to choose something else that is available! I asked to get refunded and cancel everything. Got refunded but not the full amount I paid in full price.”

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Posted 1 week ago

“See above as cannot be bothered re-typing”

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Posted 1 week ago

“I have no confidence in Blakely or there customer service”

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Posted 1 week ago

“Bought the Madalyn longline coat. A lovely looking coat, the design and the colour just on point and absolutely love the look. However the material is terrible, gets all bubbly and all. After my first wear it looked like i’ve owned it for years… unless the material changes, i wouldnt recommend, especially for the price.. would expect it to be decent quality.”

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Posted 1 week ago

“Quite unhelpful with a fault in the hoodie and now I am stuck with it.”

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Posted 2 weeks ago

“Did not receive order will never use brand again”

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Posted 2 weeks ago

Blakely Clothing is rated 4.4 based on 1,909 reviews