Blakely Clothing Reviews

Name: Blakely Clothing
Address: Marriott Way, Melton Constable, Norfolk
Rating: 4.42

4.4 Rating 2,218 Reviews

84 %

of reviewers recommend Blakely Clothing

4.4

Based on 2,218 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Blakely Clothing 5 star review on 31st March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Appalling experience. I DO NOT RECOMMEND. I made a substantial order with this company and ended up having to return 4 items. All were in original packaging and unworn. I received an email from their ‘ customer service ‘ saying they could not accept the return as it had a ‘ strong odour ‘. When questioned about this, not only was my response ignored, but my return was sent back to me. I have opened the return and there is NO ODOUR. They even sent one of the sweatshirts back not in its packaging. Absolutely disgraceful. Sharp practice. They say they offer returns but are unwilling to honour them. BEWARE and do not purchase from them. Worst experience ever from a company and I have purchased from many. BE WARNED. If I could leave no stars I would.”

Helpful Report

Posted 1 year ago

“Return lost, Royal Mail say contact contract holder Blakely say contact Royal Mail. Customer service no existent. Do not buy”

Helpful Report

Posted 1 year ago

“The first order was 'lost' I now find myself 8 days before leaving for holiday with £100 worth of clothing again missing!!!!!! i sent back for an exchange via 'special recorded delivery by 1pm' for my own piece of mind this was received by you 7 days ago. Attached you will find ALL the proof of deliveries, if you have looked into this and it has not been processed yet, you have major internal issues that need sorting... Customer service long winded poor robotic responses.”

Helpful Report

Posted 1 year ago

“Expensive to return items too big”

Helpful Report

Posted 1 year ago

“I have bought quite a few bits from here which aren’t cheap. When I flagged up the the black leggings, which I ordered along with the hoodie and sports bra, had faded after one wash at 30 degrees they would not allow an exchange. I clearly showed a picture showing the colour change against the top - for £44 leggings it’s a joke. They tried to say it was a different range, even though I explained twice they started the same exact same colour. Pretty poor response to be honest. Basic quality - had they been cheap ones from primark I wouldn’t have been so bothered. Tried fobbing me off with a £15 voucher to force me to spend more money, as a new pair of leggings at £44 falls under the £70 minimum spend, so I’ll be losing another £3-£7 on delivery costs in addition. Not worth the money in my opinion.”

Helpful Report

Posted 1 year ago

“My jumper when washed the fluff from the inside came out all over the jumper and all the other washing … apparently this is normal! I have never heard of such a thing and it has not happened to any of my other products! Very poor for a £60 jumper !”

Helpful Report

Posted 1 year ago

“I'm disappointed by the lack of response and attention from customer service regarding my return concerns. Clear return instructions should be included in the package, not hidden on the website, causing delays and frustration. I also incurred a 10 Euro shipping cost that competitors would compensate. Please review and improve return procedures, provide clear instructions, and consider compensating the shipping cost. I hope for a prompt resolution.”

Helpful Report

Posted 1 year ago

“Awful company. Sent two items back over three weeks for an exchange, sent countless emails requesting an update on when the exchanges will be sent. They completely ignore emails. Won’t be using again. Terrible returns/customer service experience”

Helpful Report

Posted 1 year ago

“I've bought two shirts (different colors). After the first wash, one has completely shrunk the other is still normal. The customer service said it's my fault during the wash which is just not true. I followed the instruction and one shirt is still ok so the other had/has just a bad quality. If a brand has such quality issues and this customer support I would not order anything.”

Helpful Report

Posted 1 year ago

“Returned the original item and I had initially requested a exchange. Customer service emailed back to advise the item I wanted as exchange was out of stock in my size. I emailed back to therefore request a refund. They ignored this email and several days later emailed to say they sent the exchange in my size as it came into stock. I did not request this and therefore went back asked for a refund as initially requested. Since then they are taking no responsibility other than saying there was "miscommunication" in their departments and that customer service were not aware that the item had been sent out. Utterly ridiculous. They still have not refunded me. Instead are asking me to investigate why the item they sent never arrived. I have sent them the tracking photo to show someone with a blakely package...by what looks like a communal front door..they again are ignoring this and asking me to investigate....which I won't be doing as I didn't ask them to send me the item and I haven't recieved it! DO NOT RECCOMEND this company...customer service just ignore any complaint and won't take any accountability. Won't be purchasing from them and would advise to avoid”

Helpful Report

Posted 1 year ago

“I sent an item back for exchange. I have no response from them. They have received my item back but not sent out a exchange. I am now out of pocket. I thought they were a trustworthy company but I am now thinking they are scammers and keep your item and your money”

Helpful Report

Posted 1 year ago

“After 20 days still didn't received anything. Customer service is not replying at all... really really poor service”

Helpful Report

Posted 2 years ago

“I ordered three pieces from Blakely. On delivery I discovered that one was missing. The package was undamaged. The fault was therefore clearly Blakely's. But they say...supposedly everything was done properly when packing the parcel. No compensation. Stay away from this company”

Helpful Report

Posted 2 years ago

“Joke of a company, we won't be ordering ever again and i recommend you don't either. Terrible returns policy and customer service”

Helpful Report

Posted 2 years ago

“I am writing to convey my disappointment regarding my recent experience with your company, Blakely Clothing. It appears that there is a recurring issue of intentionally sending incorrect items, potentially to create a situation where customers remain indebted to the company. While a gift voucher was provided as a resolution, I must express my dissatisfaction with this remedy, and I harbor suspicions that the mishandling of this situation may have been deliberate. Despite my efforts to address the error. Regrettably, the overall customer service experience has been subpar, compelling me to take further action. I feel compelled to caution potential customers about the practices of Blakely Clothing to prevent others from falling victim to what appears to be unscrupulous business practices.”

Helpful Report

Posted 2 years ago

“Website doesn’t says anywhere while placing an international order that you have to pay 10 type of different charges on top of what you paid while placing your order Its Ridiculous! I live in Canada and placed my first order with them and had to pay Import Duty, VAT, Custom Clearance stc on TOP of what I paid while placing the order They should tell you while placing an order that you have to pay all that if you are ordering from any other country I WILL NEVER BUY AGAIN”

Helpful Report

Posted 2 years ago

“I am absolutely gutted. I’ve had a black sweater that hasn’t lasted the test of time. I bought a black blakely sweater for both my husband and myself - constant lint despite lint removers and balls. Just constantly comes from it. I emailed them about it - no response. I’ve since ordered a maroon and forest green hoodie thinking perhaps the colour is different on others - terrible experience. I’ve washed the maroon and it’s started to have the colour run after 2 washes. Terrible customer service and return policy”

Helpful Report

Posted 2 years ago

“Do not buy from this company sent hoddie back 1 month ago for a smaller size had to pay for my own postage as well and still not had no refund or a smaller size sent back spoilt my daughter xmas thanks blakey”

Helpful Report

Posted 2 years ago

“No refund or response received - they hope you will give up chasing a for a refund despite the return falling in line with their T&C.”

Helpful Report

Posted 2 years ago

“Wonderful items but customer service is awful! Been trying to exchange a jumper which I have sent back over two weeks ago and heard nothing to confirm it’s there, nothing about exchange, no answers to my emails. Very disappointed! Might as well have thrown £59 to the wind and see if it came back.”

Helpful Report

Posted 2 years ago

Blakely Clothing is rated 4.4 based on 2,218 reviews