“I would give 6/5 stars if I could!! Brilliant customer service when speaking about what size I need, very fast delivery too! The jumper I got, the rainbow striped jumper, is amazing and completely worth more than the £80 I paid. Love love love it!! Everyone on my Instagram loves it too!”
“This is the second pair of mits I have bought! The first pair were so warm I got a second pair! The circulation in my fingers gets a little challenged in the winter and the fleece lining and thickness of the gloves helps to remedy that pretty quickly. Love the quality, and the variety of colours and patterns.”
“I bought a hat and four pairs of hand knitted socks and they are amazingly well made and as toasty as anything for a trip to Iceland in a couple of weeks.
I love the stuff.”
“So a small gesture it might seem but I bought a jacket a little while ago and one of the small wooden ends came off the hood drawstring. I emailed asking for a spare, happy to pay as I lost it…. 2 sent in the post by return, no charge and a nice prompt response by email to my enquiry!
Small things but such great service.. the jacket is complete!
These guys know how to put a smile on your face - don’t hesitate based on my experience 👍😉😉”
“If I could give 6 stars I would. I ordered a jacket based on the size of a similar one from Black Yak that I've had for 10 years. Mandy came back saying she thought it might be too small, so included the specific dimensions for me to check against the current one. She also found a similar one that was a good 'second' that she said might be a better fit.
Both were dispatched to me (arriving quickly) without any extra money changing hands. Turns out Mandy was right, the original was slightly too small. But the one she found for me was perfect in look and fit. The original one is going back. It was dearer than the one I've kept but I've said keep the difference - the service received was fantastic, more than going th extra mile.”
“I bought my first Black Yak hat about ten years ago from a stall at York Market and it was still going strong. I was so sad when I realised I had left it on a train last Friday and then delighted to see I could order a replacement on line. I ordered Tuesday morning and my new hat arrived by post on Wednesday morning. I think the wool used is different now but the quality seems just as good. The hats are still a great price.”
“Beautiful jumper and hat. Very helpful when I enquired about sizing. Packaged with care. Glad to support a fair trade enterprise. Would definitely recommend Black Yak.”
“The help and service provided was second to non.
We ordered the wrong size glove and when we contacted Black Yak smaller sizes was sent and received the following day with a returns envelope to return the ones that didn't fit.
Best service we have received for a long time.”
“I have 4 black yak hats i love them comfortable and warm and look cool really well made my first one is 5 years old still going strong best hats going 👍”
“Very happy with the gloves. They are beautiful, came quickly and the most beautiful, there was a note handwritten which I really appreciated. Thank you so much.”
