Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.89

4.9 Rating 9,751 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,751 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 12th September 2025

217

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’d give zero stars if this were an option. Awful service and awful lack of communication. I paid for an item and one day delivery as I needed the item quickly. I received a confirmation or order email and the payment was taken. The following day I hadn’t received the promised confirmation of dispatch so I contacted them. They replied saying the item is not in stock and said they have refunded me, although I haven’t received this. They couldn’t explain why th et had sold something that wasn’t in stock or why they had promised one day delivery on an out of stock item. They then said they’d found the item and wanted another payment but couldn’t answer when I would receive it. Absolutely useless. Now I’m left with a pet who needs this item but who is going without due to direct 4 pets incompetence.”

Helpful Report

“I ordered 2 items (flee treatment and household flee spray). By mistake I had selected dog flee treatment and not cat treatment as required (I’m not sure how but I did) after nearly a week, I had not received shipping confirmation. At this point I emailed Direct 4 Pet. After emailing them I received one email message to say someone would be in touch and then straight after another email to say my order was cancelled due to the mistake. I still need the 2 items and I am yet to receive any refund! No one has made contact with me as this could have been resolved easily, I’m sure. Very disappointing as I had read so many good reviews before in placed my first order!”

Helpful Report

“Total rubbish, never got order and their e mail doen not exist. Go away NOW AND KEEP YOUR MONEY ....................”

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“Very unhelpful customer service.”

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“Bustwr Dog Collor was shown in stock, and paid extra for express delivery next day. It's not arrived and not much communications as to when it's actually being dispatched. Disappointed.”

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“Ordered some raspberry leaf tablets for my dog using the amazon next day delivery because we’d ran out. Expected them to come the next day.. 2 days later they arrived. She had to miss two days of these tablets so we are not happy at all and will not use direct4pet ever again.”

Helpful Report

“I found the website difficult to use. Information kept reverting back to default. It was irritating and frustrating.”

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“My order arrived late even though I had paid for express delivery, as unfortunately they failed to post it out on time! They did refund my shipping cost, but only after I complained & it’s definitely not the point when you’re in need of a product quickly! Then, after having to wait longer for my order, it arrived & was unfit for purpose! So, now I have to chase them down for a full refund! Basically, a pointless, frustrating & time wasting experience!”

Helpful Report

“Ordered from here as my current supplier had no stock,Web say order before 4pm for next day delivery. I ordered Monday night paid extra postage for delivery Wednesday, had no shipping email tried phoning and sent 2 emails 1 to each email address had no reply back. Had amazon shipping email last night for delivery today, I've had to give my dog some raw of my other dogs food which she shouldn't have as she has allergies this is the only dog food she can have. Won't be using again and hope my food does turn up today”

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“Why on earth are you offering me to subscribe that would mean I am buying monthly for a cat flea medication that last 8 months? It's NOT necessary.”

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“I have had to give you a 1 because my vet hasn't sent the prescription through so you informed me this morning. so you haven't been able to send me my order although I have paid for it all. I have since been on to them and they are sending it again and she has put the order reference on it so hopefully you get it this time. Last time it worked brilliantly and I would have given you a 5”

Helpful Report

“Order placed on the 11th May ( Order ID: 8001311 - Order Ref : 1040370401-A ) was told being despatched through Amazon Shipping, contacted Amazon on the 20th and they replied to say they have still not received the Parcel yet.”

Helpful Report

“This product was ordered on Tuesday 9th April. Its now Mondy 15th April and still not arrived. We won't be using Direct4 Pets again.”

Helpful Report

“I am not very happy as you say it will be delivered 28th January and the Black Cat say its been cancelled!!!!!”

Helpful Report

“Direct4pet: A Cat-astrophe of Customer Service - 1 Star Avoid Direct4pet like the plague, unless you have a high tolerance for frustration and disappointment and dealing with bureaucratic nightmares. My recent experience with them was an absolute ordeal, leaving my cat hungry and me beyond frustrated. The Problem: My order arrived with a ripped open bag of cat food, clumsily patched up with branded Direct4pet tape. Not only was it useless, but it also raised serious concerns about the food's freshness and potential contamination, not to mention screaming "lax quality control" with its haphazard tape job. This felt more like a desperate cover-up than a responsible solution.This is unacceptable for any food, let alone the allergy management dry cat food my beloved feline depends on. The Runaround: Instead of a prompt replacement or refund, Direct4pet made me jump through hoops. Their "solution" involved returning the damaged bag (leaving my cat with no food for potentially 5 days) and filling out unnecessary paperwork. My concerns about this absurd wait time and additional burden were met with nothing but apologies and further bureaucracy. Eventually Rectified, But Too Late: After much back-and-forth, they finally agreed to expedite a replacement, arriving one day later than promised. My cat's food supply ran out two days before that, meaning she went hungry thanks to Direct4pet's incompetence. The Bottom Line: While they eventually rectified the issue, the entire process was a stressful and time-consuming mess. Their complete lack of urgency and apparent disregard for my pet's well-being were downright shocking. This wasn't just a mistake; it was a slap in the face to a loyal customer with multiple previous orders. Never Again: Direct4pet has lost my trust completely. Their shoddy packaging, abysmal customer service, and disregard for their customers' needs are enough to send anyone running for the hills. Do yourself and your pets a favour and look elsewhere for your pet food needs. There are plenty of reliable and customer-focused options out there that won't leave you scrambling to avoid feline famine.”

Helpful Report

“It was horrendous. I'm leaving a review before even receiving the items because the experinece was so bad. Your force customers to create an account in order for them to check out and the beforw they can check out your bombard them with pages upon pages of add of your discounted item. I was forced to view 10 pages before I could finally check out. Horrendous, cheeky, and damn right shocking.”

Helpful Report

“AWFUL CUSTOMER SERVICE, AWFUL COMPANY STEER CLEAR.”

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“Appalling! Charged my credit card without my permission and despite multiple attempts since the 28th of December. It's impossible to speak to anyone as the phone line doesn't connect and just receive the same generic message thanking me for my order which I have tried to cancel for over 1 week, it's now apparently been sent to an address I no longer live at and "taken by a neighbour". Will never ever use or recommend this company to anyone! SHOCKING!!!”

Helpful Report

“I have tried to cancel my subscription, emailed and logged on. No subscriptions listed, even though I'm still paying, no reply to emails. No full address on parcel - so I have to collect from my neighbour. Please someone cancel my subscription.”

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“Where is our delivery of birdfood? It should have been delivered Monday 30th. We have been in the house for the past 3 days. Can you tell us when it will be delivered?”

Helpful Report

Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,751 reviews