Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: 3, Ringtail Place, Burscough, Ormskirk, Lancashire
Rating: 4.90

4.9 Rating 9,191 Reviews

99 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,191 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

3, Ringtail Place,
Burscough,
Ormskirk
Lancashire
L40 8LA

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 19th April 2024

L Page

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 9th April 2024

S HATHER

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 9th March 2024

R Carter

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 23rd February 2024

H Turney-White

188

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order before the 4 pm deadline and paid extra for next day delivery only for it to be dispatched that same day it was supposed to be delivered , however after receiving a delivery confirmation that it had been handed to a neighbour as I was at work no card has been left. No email notification to tell me which house number even at this very moment i’m still none the wiser where my package is., I replied to an email who asked me to knock on the neighbours doors theres around 50 houses on each side of the road it’s a needle in a haystack job , £70 is a lot of money to lose and I desperately need this package for my cats illness i’m only writing this poor review with you because my email is being unanswered after a request for a refund or another package when I’m next available at home, next step will be a phone call and potentially trading standard's if necessary I’m now finding myself £70 down with no package and my cat is unable to have his special Veterinary food he desperately needs”

Helpful Report

“I ordered, on June 6th Crystal Management wet food for my cat who has Struvite crystals. what I was sent was Allergan Management. Communication is shocking. Returning was a joke because you KNEW as soon as you did NO ONE would look at the for you fill out because it asks if you want a refund OR a replacement. I asked for a replacement with the correct food. After chasing this up with them, seeing they had received the unopened food back, I get a confirmation they will REFUND me. In the meantime I had to go to my expensive vet and pay £45 for the same food they are selling for £29. The hassle isn't worth the savings.”

Helpful Report

“Late on dispatch, and didn’t send via Royal Mail 24 after I paid for it. Companies like this that make me buy stuff off Amazon. Useless.”

Helpful Report

“I did not receive parcel, said it was delivered but have not recieved yet. Waiting for this to be resolved. Was not aware it would be delivered is Amazon.”

Helpful Report

“Still waiting for my order to be despatched Called the number on numerous occasions with no reply. An email was sent, and still no reply I won't be buying my dog's needs from this company again”

Helpful Report

“Sent an email saying product was out of stock and would be 1-2 weeks. Asked if I wanted refund then charged me twice and ignored two emails and PayPal dispute and then sent a cancelled order. WOULD NOT use this amateur company again!”

Helpful Report

“I paid for shipping one day delivery. I've been waiting for the third day.”

Helpful Report

“Ordered fat balls at end of March after which it took 3 e mails and 2 phone calls to find out at the end of April that they were out if stock. Now they have sent inferior product which is also approx £3.00 less than what I paid with no offer of a refund. Will not be using them in the future!”

Helpful Report

“I have never found a website so difficult to use and even when I went back to the vet to send it for me , she got it wrong as well first time. I haven't checked the other e-mail you have sent me but I think you have probably sent me the wrong bottle of only 30ml when I want a big bottle of l00ml. With the dose my cat has to take 30ml won't last long. I did manage to order it on line last time I ordered but I believe it took me 2 hours to sort it out before I got it right. The prescription was dated 8th March and I am still trying to get the medication from you. Your help line was a fat lot of good as both an e-mail and a telephone couldn't help me because it was a prescription medication/. Can I order it by post as this seems the only way if the cat is not to suffer?”

Helpful Report

“Can not speak to anyone. Processed a 'subscription' even though I do not have an account with you. Still trying to get a refund.”

Helpful Report

“This website promises immediate delivery or order receipt or a maximum of 3 days at most, 6 days have passed and the order was just confirmed as dispatched...so there is a very poor service indeed, my cat could have died in this time without the urgent medicine she needed, I would not wish the week I had on anyone, I have struggled because these people are supposed to dispense medicine promptlybut deliver empty promises, I regret to have used this site...never again will I risk my pet's life this way...blacklisted in my book”

Helpful Report

“Never received order but was refunded”

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“They cancelled my order.”

Helpful Report

“Item arrived poorly packed and therefore the container split every where in the box. They did replace the item when I sent pictures. Now I am receiving unwanted emails asking if I want to buy it again - don't send marketing emails without first asking (against GDPR!). Won't be buying from them again.”

Helpful Report

“Not received item yet ordered 16 days ago”

Helpful Report

Hi there, We sent you an email on the 18.10.22 regarding there being a delay in the supply. Our sincere apologies for any confusion here. I can see that your order has been delivered today 31.10.22 :) We endeavour to email all of our customers straight away if there are issues with suppliers etc, so we apologise for this. Please get in touch if you need further assistance! Kind regards, Direct4Pet

“Absolutely appalling service pay for the 48-hour delivery and 10 days later still waiting for my dogs pain medication and they do not care at all, avoid at all costs because I now cannot get a refund and I now cannot reuse the prescription which I used with them somewhere else, completely horrific”

Helpful Report

“have not got delivery yet as gave a business address and Hermes are great at delivering at weekend no offence but who is going to be at a business address between 5 to 7 pm on a Saturday? If I had known u use Hermes I would have never ordered from you as had so many parcels just never arrive because they never factor in a business address Only tried two attempts before telling me it was sending it back to you and again late in the day after we close.”

Helpful Report

“I ordered pain killer late on Monday night for my dog. I hadn’t heard anything by the Wednesday. I phoned and was told their vet wasn’t in on Tuesday so it hadn’t been signed off. They said it was being done that day and would be sent out on next day delivery. It’s now Friday and when I track on Royal Mail it’s still not out for delivery. Unimpressed.”

Helpful Report

“Still Waiting for delivery ordered two weeks ago !”

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“Paid for Express delivery still waiting 5 days after order .. Tracking only just updated Hermes havnt even got the parcel yet ..Not impressed !!!!”

Helpful Report

Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,191 reviews