Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 10,068 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 10,068 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 19th February 2026

221

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic very quick service”

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“Easy to place order. However, incorrect item was delivered. You have to jump through hoops to try and return the "wrong" item before you even get a refund. Very poor service.”

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“Excellent quick and easy ordering and fast delivery.”

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“Brilliant service from the minute I ordered to my delivery”

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“Very easy ordering kept up to date throughout and received it the following day 2 days earlier than expected thank you”

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“It's always in the execution. No ability to select preferred shippers. Shipper direct 4pet used lists problem delivering despite us being here all day. We'll run out of medicine in a couple of days...”

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“Very as I don't do a lot of online buying”

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“Staff helpful on the telephone. Very pleased with the service. Thanks”

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“very easy to navigate with a wide variety of products at great prices”

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“Very easy to order from the website. I will definitely use again.”

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“I've order from direct4pets a few times now and the service has been great, quick delivery, packaged well but unfortunately this time the box was all battered the medicine bottle had been put in upside down and there was no syringe plus the price has gone up by £5. Hopefully if I order again the product won't look like it's been thrown around and it'll have everything I need. It's disappointing because previous purchases have been great.”

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“Great service!”

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“always good service. speedy delivery at competative price. and friendly staff to talk to when you phone them. thankyou all.”

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“website was easy and quick to use would recommend this to any one who has cats/dogs”

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“Good price and delivered on time - thanks.”

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“Very pleased with the service”

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“It was very simple to order the meds my cat needs.”

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“We needed some medication quickly. We ordered it from Direct4Pet as they offered it at a good price with free delivery. We rang them to advise of our immediate need and they processed our order immediately with a priority delivery.”

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“I sent my returns(2 items) in one package and have received the money only for one!I been trying to resolve this with the seller but he doesn't helped me!That means that he is not checking returns! Plus despatching time was a week!! Worst seller! Beware!”

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“quick and easy my order for Sid the Airedale came quickly and thank you woof woof Sid.”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 10,068 reviews