Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 9,901 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,901 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 28th January 2026

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 23rd November 2025

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered leucillin spray and nozzle dosent work . £10 down the drain”

Helpful Report

“Very easy to purchase Easy Pill for my cat.”

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“Excellent service so easy and simple to order. The free postage is an added bonus. This is the first time of using this product, but if my cat agrees with it then there will be more orders”

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“Easy to use website. There was a problem with the delivery of my goods. Which was sorted within 24 hours. Excellent customer service, after emailing my issues, Daisy sorted my problem for me”

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“a good company and the cheapest !”

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“Easy to order and quick delivery. Lots of updates and I will definitely use them again.”

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“Finding what I needed was relatively easy, getting it has been painfully slow. If you're going to compete in the market place, you will need to be slicker on deliveries. I ordered on the 21st Nov, it's now the 25th and I do not have it. With places like eBay I would have got it by now and with free postage, so when you ask was my delivery on time, I say by who's standards? That's the sort of competition you are up against I'm sorry to say. So the three remaining questions in this review can't be answered because they pertain to the physical delivery of my order, which I am still waiting for.”

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“Very bad purchase and disappointed with the quality of the spray! It arrived without a spray cap on it and I was unable to use it. Luckily, I had another spray cup, from the other spray, which I didn’t use a lot. So, I took the spray top cup from it and was able to spray somehow. Unfortunately, because it was not the original cup, it sprayed only half of the stuff on the floor. Another half was leaking as a water on the floor. As a result, instead of spraying the 3 bedroom house, I was able to spray only 1 room. Since it was leaking all the time from the bottle. It was so sad and upsetting me a lot, as I planned to treat the entire house. I ordered from this website for the first time and very disappointed with the result and quality of the product. And I couldn’t check the bottle before the order, to make sure it is all fine! I also payed for the extra delivery for Amazon £3.99 and it was delivered only in the next 2 days. Not the next day delivery, as it was mentioned in the website. In that case I was able to take a “free” delivery within 2-4 days and it will be the same delivery frames. In that situation, instead of £12 (price of the bottle)I payed £16 with the delivery and received a broken bottle.”

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“Very good website with a good selection of products at very reasonable prices. Free delivery on all purchases means you can't lose. I would certainly recommend this site.”

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“Website was easy to navigate and prices were very competitive - transaction went through without any problems - dispatch and delivery (via amazon shipping) were very quick - happy to recommend them”

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“The website was easy to access , straight forward questions and fast delivery”

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“Really easy to order, great prices and delivered as stated.”

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“Would recommend. Super fast delivery! Purchased Dermal Ease for my itchy dogs and it works really well for them.”

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“Easy to use web site”

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“Wow!! Can’t believe how fast the delivery was. Will definitely order from here again.”

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“Good items great price and prompt delivery”

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“Direct4Pets was easy to order from. The price was cheaper than Amazon with no post and package to pay. The item arrived within a couple of days. I would and already have recommended direct4pets to anyone and will certainly buy from them again myself.”

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“Very easy to use the site”

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“very easy to order, had this product before, keeps our 2 little dachunds clean not harmful to pets, happy with my purchase, i recommend this item”

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“very easy to make a purchase”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,901 reviews