Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.87

4.9 Rating 10,369 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 10,369 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 31st May 2026

222

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent 2 emails regarding damage to packaging still waiting for reply”

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“Excellent service as usual thank you,”

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“All went smoothly”

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“I'm awful with computers and even I found the website easy to use”

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“It was easy.”

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“The website was easy to navigate and the prices very competitive 👍”

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“Very clear and easy to use website. Found the very specific product that I needed with minimal searching. Very quick and easy.”

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“Hi many thanks for your delivery . The buying process was easy and efficient.”

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“Genuine product of 🐈‍⬛Cats Advantage Flea Treatment. This order arrived super fast. This is my second order from Direct 4Pet. Previous enquiry was responded to promptly. Research made shows they are authentic sellers of this product made by the company 'Elanco.' There are many fake sellers on other online selling platforms. & also, THE BEST PRICE I FOUND!!!😻”

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 26th January 2026

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“I ordered a watering can but when it arrived I could see it was faulty. The customer service were quick to reply and a new one was sent out straight away. Good customer service.”

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“Easy to order. Fast delivery”

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“Very easy indeed and delivery on promised date”

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“Their website is very easy to use. I've had many orders with Diresct 4 pets and always been very pleased with the products and service, would highly recommend.”

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“Excellent products fast delivery and great prices will order again”

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“Website was very easy to navigate & quick delivery!”

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“The website is very easy to use, I would recommend the website and the products.”

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“Rubbish. Only contact after order was an email saying I was getting a refund! Guess they were out of stock but no communication”

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“Very easy to use & set up a recurring order . Also very good at keeping you up to date with orders ,as on occassion mine has been out of stock . Highly reccomend”

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“Good products fast service and good communication will use again thanks Dave”

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“Fast delivery, good product at an affordable price. Order process was easy. I’ll be ordering again.”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 10,369 reviews