Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 9,901 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,901 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 28th January 2026

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 23rd November 2025

220

Anonymous

Anonymous // 01/01/2019

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“Extremely easy. Just entering personal details and had to confirm whether I was ordering 3 or 6 doses. Normally only order 3 at a time but the saving on ordering 6 doses made it worthwhile. Also free postage on offer for a while.”

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“Ordered and paid for a tub of calming soft dog chews and received 31. No big deal but I probably Would think twice about buying from them again”

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“Really easy website to use Great product and great service”

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“Very easy to purchase and use the website but unfortunately delivery isn’t on time, I paid for next day delivery which certainly isn’t the case! Website says order before 4pm you get next day but have to pay for it which I did… I ordered on Wednesday midday and today is Saturday and I still haven’t received my delivery, I have sent the company and email yesterday but have had no reply, so next day isn’t next day delivery with this company that you pay for!!!”

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“I searched for my pet's usual dry food and the price comparison offered Direct4Pet. It was good pricing and turned out very fast delivery.”

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“website easy to use quick response,and easy to track parcel.”

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“Very straightforward. Speedy delivery too!”

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“Easy to order and cheaper than other suppliers.”

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“Excellent service, got what I ordered at super quick speed!”

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“I had struggled to get a certain type of Guinea pig fruity mix and this website I found it. Easy to order and arrived really quickly. I cannot put my name as ordered for a Guinea pig rescue and therefore it comes up with my friends name and not mine.”

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“Very pleased with my first dealings with Direct4Pet. Ordering was easy but really impressed with the delivery process, using a Sunday to deliver was excellent. Think would have been next day but I was late ordering. Didn't take long and not too expensive, also keeping me well informed. Most grateful as was needing some medicine for the cat. Will use again I'm sure. Many thanks.”

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“Very easy to order, great price and very impressed with the quick delivery. Will definitely be ordering again”

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“Easy to order. Fast delivery. Great value. Well packaged.”

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“Easy to order. Free delivery. Good price and quick shipping.”

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“Easy to order on-line, fast delivery, great service.”

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“Great service, quick delivery and quick response”

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“Very easy to place an order & will buy from you in the future & will also recommend your excellent service!”

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“The website was clear and easy to use”

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“Great site to order from easy to use and the emails about my subscription are great very useful.”

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“Excellent. Easy to use. Great communication. I ordered wrong item for rge size of my cat. Refunded quickly. Re ordered and got within a week. Will use again highly recommended.”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,901 reviews