Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 10,183 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 10,183 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 31st May 2026

222

Anonymous

Anonymous // 01/01/2019

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“I have ordered cat medicines from them through Tesco Marketplace, but Evri lost my parcel on the way. As soon as I sent an email to Direct4Pet, Black Cat Medicines about my issue, they replied straight away and offered a free replacement for me, which they have shipped same day and 2 days later I have received. I am so pleased with their customer service and will definitely order from them in the future.”

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“Easy site to navigate and easily found my product to purchase. Confirmation of my order and chosen delivery was instant and updated within few hours to confirm my order is on the way. I’ll definitely be using again”

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“Great easy site to use”

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“Fantastic pricing and free delivery, absolute bonus. Quick delivery. Can’t fault!”

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“Easy to order. However, the tracking link said parcel had been 'delivered 2 hours ago'. It hadn't. So I called direct4pet. Phone answered immediately, but was told parcel hadn't been dispatched yet. SO the tracking info. Was very poor and totally incorrect. Once the parcel was dispatched I got and e mail and Post Office to deliver info. So ive not a problem with suppliers, just their tracking info with SHOP. Ie not received goods yet, so can't comment on that.”

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“Ordered on the 9th, delivery lunchtime on the 11th. A day earlier that advised!”

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“great website for items, quick delivery, excellent customer service”

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“Really easy to navigate the website. and place an order.”

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“One of the easiest websites I have ever used excellent”

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“Very straightforward to order online”

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“Great find. Fast dispatch, and Items were packed nicely and arrived in good condition. Also the products were at a very good price, better than my local shops.”

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“Black Cat’s sales & after sales service arare second to none…… Excellent!”

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“Always Deliver's.... Good price's and Good service... Can't fault it....”

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“Fast, efficient, delivery, Easy, straightforward website to order, would highly recommend.”

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“Easy Peasy :-)”

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“Excellent service and delivery. Thank you.”

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“A great product, superb communication and fast delivery. The website was easy to use and I will be using Black Cat again.”

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“Hasn’t arrived after 5 days and more expensive than other outlets.”

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“Found what I wanted, ordered and confirmed within minutes. No unnecessary promotion "of other things you might like" so all good. Apparently the order is on its way. Happy bunny ( lurcher actually)”

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“Always informed when subscription order is due and given the opportunity to amend it.”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 10,183 reviews