Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 9,908 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,908 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 28th January 2026

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 23rd November 2025

220

Anonymous

Anonymous // 01/01/2019

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“The website was easy to use, I found what I was looking for quickly. It was very good value and free postage.”

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“The website was very straightforward and easy to use.”

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“I came across direct4pets searching for something that my vet had recommended for one of my Shih tzu's. From start to finish I found it a very easy and pleasant transaction, from finding the item, purchasing the item and paying via Paypal always makes life easy, with fast delivery too. All this plus notifications every step of the way. Excellent. Would highly recommend and will certainly use again. Colin”

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“My normal supplier had no stock of the medicine my cat required so I came to Direct4 Pet. Extremely simple website to use, I had identified and ordered the drugs in a few minutes and they arrived the next working day. Brilliant.”

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“Website super easy to navigate and quick despatch.”

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“Purchase process was extremely easy and product was competitively priced. Despatch was very fast too!”

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“Cheapest price on the internet and insanely quick delivery. I don't tend to leave reviews for 'everyday' purchases but this warrants it. The item was the cheapest I could find on the internet and came with free delivery, I was expecting a fairly slow delivery but the item actually arrived in under 24 hours. Obviously the speed of delivery comes down to the courier a lot of the time but the fact this was dispatched so quickly meant it arrived the next day, despite it not being advertised as next day delivery. What's not to like?!”

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“Quick and easy highly recommended by a friend”

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“So far, so good. Just ordered cat medicine with prescription from my vet. Very pleased with the price and the ordering process was exceptionally easy. Very happy (assuming product arrived as promised.)”

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“Very easy, no problems. Nice and clear with no clutter. Thanks.”

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“I couldn’t believe how easy it was to order my cats medicine from you. Once I had the prescription from my vets it took me 2 minutes to fill out form, upload prescription and send it off. Excellent service.”

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“Hi, we are very pleased with the products and price and delivery. Just wanted you to know that for some reason the post office held our product for 24 hours and was opened and checked. Don't know why. We are on the Isle of Wight and the festival has just started, so possibly was checked for drugs. Thought it would be good for you to have this info. Once again we are very happy with the service you have given us and will be using you again.”

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“As a 78 year old I found it very easy to select what I needed and pay. However the item delivered was nothing like I ordered. I received a flimsy summer halter neck top and I ordered 3 bottles of rehydration fluid for my dog!⁹”

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“Very fast and professional service. I recommend it with all my heart”

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“Simple and easy to use website”

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“Excellent ease of use, fantastic price's, quick and efficient service”

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“First purchase and very impressed. Ordered around 2pm on Monday, delivered 4pm on Tuesday. Excellent prices and free delivery. Will definitely use again.”

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“Very easy”

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“very good and very quick”

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“5* and good communication good site and products, competitive prices and fast delivery.”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,908 reviews