Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 9,908 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,908 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 28th January 2026

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 23rd November 2025

220

Anonymous

Anonymous // 01/01/2019

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“Easy to navigate site made purchase simple”

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“very easy, thanks will use you again”

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“Very easy and straight forward found what I was looking for Very quickly added a picture of the prescription paid by PayPal and my order came 4 days later but sat sun don't count so you could say 2 working days later excellent service Very easy to use will be using them for my dogs medication form now on half the price of what it would have cost at my vets Thanks very much DARREN WILLIAMS”

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“Do not purchase from here ! I placed a order beginning on June and have not received it, I have sent several online request for a refund and have phoned the customer services but the answer machine kicks in straightaway saying the office is closed even though I am phoning in the stated opening times !”

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“Great website, easy to navigate and great prices.”

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“I havent yet received my goods yet I had a notification to say that it had been delivered”

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“VERY PLEASED WITH YOUR COMPANY AND THE EXCELLENT DELIVERY SERVICE. TOP MARKS. ARTHUR.”

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“Easy to order, excellent price by comparison only criticism is packaging for delivery. Item send it original dispensing box with no extra packaging so not secure”

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“Very good service and delivery time ...used several times . Highly recommend”

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“First order--speed of processing despatch and delivery is amazing. Great communication emails --This was an excellent experience.”

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“Very straight forward easy service defo returning”

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“Very easy transaction, prompt delivery and good communications! Thank you”

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“Very easy to find what I needed, and good value. Love the free postage too!”

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“Really easy to navigate. Will do repeat orders in future. Thank you for helping keep my house rabbit healthy.”

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“A good website. Purchased what I needed at a good price. Delivered quickly and easily. Will use them again.”

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“Brilliant service.Ordered mid afternoon and arrived the next morning.”

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“Found it easy to order at good prices and delivery included got my order next day 100%”

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“Quick response and good prices.”

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“great service.easy to purchase and check out.will return to purchase again soon”

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“very prompt service and ease of ordering made this an excellent purchase.”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,908 reviews