Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 9,908 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,908 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 28th January 2026

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 23rd November 2025

220

Anonymous

Anonymous // 01/01/2019

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“It must have been easy because I’m hopeless at this sort of stuff”

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“Very easy.”

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“I have ordered medication for my dog from this company several times now and will continue to do so. Quick and easy process, very competitive pricing and delivered on time.”

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“Excellent service ordered one day delivered the next”

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“A quick delivery, however a shame the packaging of the item was poor which had led to a container being broken and a lot of the product inside it wasted. Photos sent in as proof of damage, but the returns procedure looked a long-winded nightmare, so as i'm housebound at present I cut my losses. I hope packaging improves in the future for others wishing to use the company.”

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“Well priced. Prompt service.”

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“excellent service, great website, no fuss ...”

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“website easy to use,delivery of goods excellent,will be using again in future.”

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“Great 👍 fast delivery and exactly what I wanted and as on site… delivery was before scheduled too perfect 👌Would recommended to my friends and I will be buying from them again definitely”

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“Very satisfied, the order arrived very quickly and it was very easy to load the recipe for my little one :)”

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“Great delivery and product”

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“The website was easy to find what I wanted. The prices were good. It made it clear when ordering that delivery was free, which was another reason I used direct4pets. Very quick notification of purchase, selection and shipping. Great service so far. Hope I'm as pleased with the products as I am so far with the process.”

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“Easy and quick with the option of a multipack of the product which is great!”

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“Very easy to order, excellent price, swift delivery”

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“Best value for money online, easy to order, prompt delivery, highly recomended.”

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“The website is so easy to navigate, even for a technophobe like me.”

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“I'm not familiar ordering on websites but it was easy”

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“Very quick and easy to use purchasing on the website Great prices and good products.”

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“Superfast delivery. Product as described. Simple and no nonsense. It is great when you can trust a supplier.”

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“Very easy to see what I needed and to place my order. Quick response to ship my item and inform me.”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,908 reviews