Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.89

4.9 Rating 9,751 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,751 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 12th September 2025

217

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No trouble with ordering what I wanted,all went very well thankyou.”

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“Very easy to use website”

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“All easy to use but more info re delivery charges particularly on the invoice would be most helpful.”

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“Purchasing was very quick, easy and hassle free, once you've found what you want. It may have been a browser or ad-blocking compatibility issue, but I found it a bit difficult to browse around and find things that "might be" of interest, without knowing exactly what I was looking for.”

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“I bought this as the reviews and recommendations on Facebook was superb, it said it was the best spray which gets rid off of the Fleas and their life cycle. this has worked great for he first couple days as there was no fleas to be seen, however after 4-5 days we have been fleas again, we used to bottles for a 3 bedroom house and it said one would have been enough but we sprayed it everywhere and just very surprised it hasn't kill all of them. However another fumigation is needed with the same spray and hopefully that will kill the remaining fleas.”

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“Website easy to use to find what I needed. Prices competitive & items in stock. Unsure why Each cats items were despatched separately costing the company double postage? Would definitely buy from again”

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“Very good service.”

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“Very easy to find what I wanted and super fast check out even though it was first purchase.”

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“Simple, fast, efficient”

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“Used before , great pricing and fast delivery BUT this is second time items sent in cheap jiffy type bag so boxes items in crushed !!!”

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“First purchase - transaction was easy and smooth, great communication. Now waiting for delivery of products but so far so good!”

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“Very promp delivery.”

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“Website was easy to navigate and layout was good. Price was cheapest and offered free shipping”

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“Purchase very easy. Arrived via Hermes. Unfortunately had leaked inside the bag and bag had completely disintegrated, only the bubble wrap inside the bag stopped the product from being lost. Used in the home and seems to be working so far.”

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“have not tried it yet. but prompt service. good price”

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“Arrived quickly and good value”

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“My purchase was straightforward. Product is exactly the same as I would normally purchase at the vets except the price doesn't have a 60% mark up! Delivered as promised and would buy again.”

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“Items are competitively priced, there is a comprehensive selection of products, the website is straightforward, and communication is very good. ‘What more do I need to say’, thank you”

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“Excellent product at a really good price.Have tried other brands but this was the best.Others caused sickness but not this one”

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“Very easy purchase and quick delivery.”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,751 reviews