Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.89

4.9 Rating 9,751 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,751 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 12th September 2025

217

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very user friendly l will recommend”

Helpful Report

“Easy to order & receive the goods. However, the email we received from Royal Mail about the delivery quoted a different company name (HB Products?) - hence we thought that it was another scam! It would be better if you used the same name for everything!”

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“Easy to order; it would be useful if products images were bigger on the search result pages.”

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“Quick and easy to use website”

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“I made a google search and it came up with Direct4Pet as a competitive quote, the site was easy to use and the price quoted on Google was confirmed.”

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“Great & easy to use site, good & competative prices when compared to other on-line vet pharmacy services.”

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“I’ve not used this company before so I needed to register with them which was easy enough. I didn’t like the system pushing me towards a payment method. I would prefer to choose which way and how I pay. Other than that I was pleased with my purchase experience.”

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“Easy order, product competitively priced, acceptable delivery”

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“The service was efficient and I received the goods quickly. I was however disappointed with the delivery from dpd I left a note on the door asking for the parcel to be placed inside the gate but he passed the gate and went to a neighbour’s who happens to work night shifts and was sleeping. I wouldn’t like this situation to happen. Mrs Margaret warren”

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“All great, except the courier practically threw the delivery at the mat. The exterior packaging was ripped, luckily the packaging inside was undamaged.”

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“Hi I have ordered the x large kong bear, and thought it was the ginger colour I would be receiving, but it was the grey, our dog had a ginger one, and loved it to bits, but it has been sewn a few times now. So hope he will take to the grey one too. Did not realise colours were sent out randomly, as there is no indication to this. Dawn Diaper.”

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“Easy to order, excellent price by comparison only criticism is packaging for delivery. Item send it original dispensing box with no extra packaging so not secure”

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“A good website. Purchased what I needed at a good price. Delivered quickly and easily. Will use them again.”

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“Easy to order from. Still awaiting delivery”

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“Very quick delivery.”

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“Very easy to buy Tree Barks powder online from Direct4pet.”

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“Very easy to use website.”

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“Ordering was easy, pricing could be better. Delivery in reasonable time but I would have preferred it if this expensive food had been packed in a box!”

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“Great quick and easy service. I order this medicine monthly and Direct 4 Pet are one of the best.”

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“Easy to find product. Clear & concise website & information”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,751 reviews