Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 9,951 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,951 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 19th February 2026

221

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very happy with the service from direct 4 pet, unfortunately the courier wasn’t so careful with the item. Luckily the product was intact.”

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“Very easy to use the website to find the product we required, but the payment method constantly opened Paypal and wanted us to open an account to make the payment even after I had selected another option. very annoying!”

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“Very straightforward to do.”

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“Really easy to place an order.”

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“Website is easy, payment was not 100% straight forward”

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“Purchase was as easy as usual, unfortunately wrong size biscuit sent, not returned as our dogs will eat them”

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“I cannot upload so that was a problem and I had to go over the road to a neighbour who works from home to come and do it for me but once that was done it was easy enough. I haven't received the product as yet but it seems it is due tomorrow morning. As I will have to order this item for the rest of my cat's life I guess I shall learn how to upload !!!!”

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“Dry easy to product I needed , fast delivery well packed .”

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“uploaded prescription easy to go”

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“Good website with a variety of products at reasonable prices.”

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“I bought my goods over the phone”

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“Easy to use, but got a bit confused trying to find prescription drugs, but when I typed in 'search' box the name of drug I wanted I found what I was looking for.”

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“Very user friendly l will recommend”

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“Easy to order & receive the goods. However, the email we received from Royal Mail about the delivery quoted a different company name (HB Products?) - hence we thought that it was another scam! It would be better if you used the same name for everything!”

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“Easy to order; it would be useful if products images were bigger on the search result pages.”

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“Quick and easy to use website”

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“I made a google search and it came up with Direct4Pet as a competitive quote, the site was easy to use and the price quoted on Google was confirmed.”

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“Great & easy to use site, good & competative prices when compared to other on-line vet pharmacy services.”

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“I’ve not used this company before so I needed to register with them which was easy enough. I didn’t like the system pushing me towards a payment method. I would prefer to choose which way and how I pay. Other than that I was pleased with my purchase experience.”

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“Easy order, product competitively priced, acceptable delivery”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,951 reviews