Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 10,258 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 10,258 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 31st May 2026

222

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, easy to order.”

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“Easy to purchase. Only issue was didn't get any notification of delivery. Found it in the shed over a week later of ordering and no idea when it turned up!”

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“Very easy to purchase and very quick delivery”

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“Very good value and efficient processing of order. Our cat Elsa is a long haired Norwegian, so regular hairball medication is vital to her!”

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“The purchase was fine and the staff very helpful as I made an initial error in the order but this was corrected promptly. There was a slight delay in communication during the sale but it has arrived as advised and all is good. They also did not charge me the extra cost for the change of product which was very kind of them so I will be using them again for future purchases of Frontline Plus .”

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“Had a delay as not in stock..but true to their word as soon as it was available it was in the post for delivery. The price was competitive and I'm sure my purchase will be delivered shortly.”

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“Easy to order and good Customer service when I had an issue with the courier (Evri)”

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“Professional, affordable price, easy to manage in purchasing the medicine I needed for my cat.”

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“All quite easy to place order Received emails re delivery Arrived as expected Will not hesitate to use again Thanks !”

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“very happy with the service from direct 4 pet, unfortunately the courier wasn’t so careful with the item. Luckily the product was intact.”

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“Very easy to use the website to find the product we required, but the payment method constantly opened Paypal and wanted us to open an account to make the payment even after I had selected another option. very annoying!”

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“Very straightforward to do.”

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“Really easy to place an order.”

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“Website is easy, payment was not 100% straight forward”

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“Purchase was as easy as usual, unfortunately wrong size biscuit sent, not returned as our dogs will eat them”

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“I cannot upload so that was a problem and I had to go over the road to a neighbour who works from home to come and do it for me but once that was done it was easy enough. I haven't received the product as yet but it seems it is due tomorrow morning. As I will have to order this item for the rest of my cat's life I guess I shall learn how to upload !!!!”

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“Dry easy to product I needed , fast delivery well packed .”

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“uploaded prescription easy to go”

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“Good website with a variety of products at reasonable prices.”

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“I bought my goods over the phone”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 10,258 reviews