Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 9,995 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,995 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 19th February 2026

221

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy order, product competitively priced, acceptable delivery”

Helpful Report

“The service was efficient and I received the goods quickly. I was however disappointed with the delivery from dpd I left a note on the door asking for the parcel to be placed inside the gate but he passed the gate and went to a neighbour’s who happens to work night shifts and was sleeping. I wouldn’t like this situation to happen. Mrs Margaret warren”

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“All great, except the courier practically threw the delivery at the mat. The exterior packaging was ripped, luckily the packaging inside was undamaged.”

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“Hi I have ordered the x large kong bear, and thought it was the ginger colour I would be receiving, but it was the grey, our dog had a ginger one, and loved it to bits, but it has been sewn a few times now. So hope he will take to the grey one too. Did not realise colours were sent out randomly, as there is no indication to this. Dawn Diaper.”

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“Easy to order, excellent price by comparison only criticism is packaging for delivery. Item send it original dispensing box with no extra packaging so not secure”

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“A good website. Purchased what I needed at a good price. Delivered quickly and easily. Will use them again.”

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“Easy to order from. Still awaiting delivery”

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“Very quick delivery.”

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“Very easy to buy Tree Barks powder online from Direct4pet.”

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“Very easy to use website.”

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“Ordering was easy, pricing could be better. Delivery in reasonable time but I would have preferred it if this expensive food had been packed in a box!”

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“Great quick and easy service. I order this medicine monthly and Direct 4 Pet are one of the best.”

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“Easy to find product. Clear & concise website & information”

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“A very easy to use site and progress reports on where the order is etc”

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“Good easy to find what I wanted.”

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“Easy order but I had to reset my password again even though it wasn’t changed. Simple notification would do when there systems don’t require user to do a password reset. In short. Price and delivery 4 stars Backend systems 2 stars. I would really like to know if they are iso27001 or ce accredited as I really don’t trust the systems back end at all.”

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“It was easy to order my purchase once my details had been registered, took a couple of attempts but it was soon registere.”

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“Very quick and easy to do. I had to phone for login problem, the advisor was very helpful.”

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“Very good and straightforward”

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“The only problem was trying to put 69 in the address as I felt it was essential but couldn't alter anything.”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,995 reviews