Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.87

4.9 Rating 10,439 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 10,439 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 31st May 2026

222

Anonymous

Anonymous // 01/01/2019

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“Easy order but I had to reset my password again even though it wasn’t changed. Simple notification would do when there systems don’t require user to do a password reset. In short. Price and delivery 4 stars Backend systems 2 stars. I would really like to know if they are iso27001 or ce accredited as I really don’t trust the systems back end at all.”

Helpful Report

“Very easy Company to buy from with a very quick turnaround. The papaya tablets for my house rabbit have really improved his gut welfare for him. Won't stop buying them.”

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“great easy to use lots of great things to buy love it”

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“It was easy to order my purchase once my details had been registered, took a couple of attempts but it was soon registere.”

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“Very easy to place an order and it was received sooner than expected.”

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“having recently adopted a british bull dog, with ailing health, i was very pleased to have found this web site, fantastic stock and great prices, i am partially disabled and do not have loads of extra money, but was relieved to see i can easily buy things that i need for the dog.”

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“Excellent system. Took less than a minute to order and pay. Then had an email within the hour to say goods had been dispatched.”

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“I was super impressed with how quickly the item came after ordering. I only ordered at 15:55 yesterday and it Arrived the next day at 10am I did select the faster shipping method but the cost of that was amazing as well. So happy and mu Poor wee doggy is thankful that his eye drops arrived sooner rather than later as he’s suffering with a dry eye just now”

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“Quick, easy and straightforward navigation”

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“Very easy purchase”

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“Can't believe how quickly my order was received. Thank you direct4pets. Perfect”

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“Purchase really easy and super helpful”

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“Website very easy and accepted my 5% discount code. Got a shipping/tracking number within a couple of hours”

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“easy, everything clear on the website”

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“Great site, easy to find what you are looking for . All good.”

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“This website is excellent. Absolutely easy to use. Immediately acknowledgement email. Follow up emails quick and info”

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“Easy to order, cheaper then the vet's prices & arrived promptly.”

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“Very gooooooood”

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“Fantastic customer service and great prices love the bed!!!”

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 5th March 2022

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“Very happy with how easy it was to find product and order”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 10,439 reviews