Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 10,404 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 10,404 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 31st May 2026

222

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All went well! I read the Trustpilot reviews after I made my order so was a little concerned but needn’t of been. My order arrived, it was as expected, and was delivered in a timely manner. I had no reason to contact Customer Services so can’t comment on that but the email updates I had with regards to my order were fine, thank you!”

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“Easy to use website with good products at reasonable prices.”

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“found the website to order very easy and delivery was when they said excellent .”

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“I found it very easy to order. The only problem I had was delivery. You use Amazon as a courier and my parcel was found thrown over my neighbours gate wet and damaged. I have complained to Amazon as this has happened a few times with Amazon. It puts me off ordering from businesses who use Amazon as a courier service”

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“The website was clear and easy to use and the prices were excellent. The two items that I ordered came well packed and incredibly quickly. So glad to have found this company.”

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“Very easy to order the product needed,fair price,item was out of stock at first ,but as soon as it was back in stock the company emailed me and I was able to order it straight away”

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“Excellent site to navigate just follow straight by step Instructions to upload prescription, job done”

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“Found exactly what I needed, ordering was very easy”

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“Smooth trouble free transaction from start to finish. No problems. Fast delivery. Thank You. you”

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“I am not very happy as you say it will be delivered 28th January and the Black Cat say its been cancelled!!!!!”

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“Wa dubious when ordered as had seen good and bad reviews , but really wanted the items I ordered so went ahead with order .. so glad I did they have been truly first class , only ordered yesterday morning and my order arrived this afternoon , prices good , free delivery , quick dispatch , quick delivery what’s not to love . Will definitely order again Thankyou x”

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“Prompt efficient service. Recommended”

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“I found what i wanted very easily on the website, the item arrived next day. Excellent service.”

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“Excellent website, order arrived on time. Cost of medicine for my dog very much cheaper that buying from the vet”

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“Very easy to order and upload a photo of my prescription as I am an OAP and not that tec savvy”

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“Very happy with this company easy to order and with a quick delivery.”

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“Very easy to access the site and purchase the medicine. Extremely quick from purchase to delivery. Excellent”

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“I've been using Direct4Pets for a while now & l keep coming back. They have the best prices for what I need to get for my dog. If it's not in stock, they advise you as soon as it's available. They also deliver very quickly. Highly recommend.”

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“Straightforward ordering online and verification of prescription. Prompt response re despatch - really good service. Not yet delivered as only ordered today, but all good so far”

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“Direct4pet: A Cat-astrophe of Customer Service - 1 Star Avoid Direct4pet like the plague, unless you have a high tolerance for frustration and disappointment and dealing with bureaucratic nightmares. My recent experience with them was an absolute ordeal, leaving my cat hungry and me beyond frustrated. The Problem: My order arrived with a ripped open bag of cat food, clumsily patched up with branded Direct4pet tape. Not only was it useless, but it also raised serious concerns about the food's freshness and potential contamination, not to mention screaming "lax quality control" with its haphazard tape job. This felt more like a desperate cover-up than a responsible solution.This is unacceptable for any food, let alone the allergy management dry cat food my beloved feline depends on. The Runaround: Instead of a prompt replacement or refund, Direct4pet made me jump through hoops. Their "solution" involved returning the damaged bag (leaving my cat with no food for potentially 5 days) and filling out unnecessary paperwork. My concerns about this absurd wait time and additional burden were met with nothing but apologies and further bureaucracy. Eventually Rectified, But Too Late: After much back-and-forth, they finally agreed to expedite a replacement, arriving one day later than promised. My cat's food supply ran out two days before that, meaning she went hungry thanks to Direct4pet's incompetence. The Bottom Line: While they eventually rectified the issue, the entire process was a stressful and time-consuming mess. Their complete lack of urgency and apparent disregard for my pet's well-being were downright shocking. This wasn't just a mistake; it was a slap in the face to a loyal customer with multiple previous orders. Never Again: Direct4pet has lost my trust completely. Their shoddy packaging, abysmal customer service, and disregard for their customers' needs are enough to send anyone running for the hills. Do yourself and your pets a favour and look elsewhere for your pet food needs. There are plenty of reliable and customer-focused options out there that won't leave you scrambling to avoid feline famine.”

Helpful Report

Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 10,404 reviews