Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 9,904 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,904 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 28th January 2026

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 23rd November 2025

220

Anonymous

Anonymous // 01/01/2019

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“The best and easiest to purchase cat meds”

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“Very easy to use site for purchase and prompt delivery.”

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“Very easy to navigate and find what I wanted on the website , and my order got sent out the next day so very pleased !”

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“Ordering was easy and shipment made in 1 working day. Very pleased so far.”

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“Easy purchase and great communication”

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“First time using this website. I found what I was looking for straight away. Ordering and paying very easy and straightforward. Awaiting delivery now.”

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“You were first lclass and excellent. Very fast delivery and beautifully packaged. Five stars plus and perfect. Many thanks we are delighted.”

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“Incredibly simple to purchase and set up a subscription. The ability to set the subscription to a specific number of days is very handy for keeping track of when medications need administering.”

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 31st October 2022

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“Very easy and straightforward to use and upload the prescription.”

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“Taking a long time to arrive so don’t know how good the product is .”

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“Very quick and easy to select a purchase..”

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“Not received item yet ordered 16 days ago”

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Hi there, We sent you an email on the 18.10.22 regarding there being a delay in the supply. Our sincere apologies for any confusion here. I can see that your order has been delivered today 31.10.22 :) We endeavour to email all of our customers straight away if there are issues with suppliers etc, so we apologise for this. Please get in touch if you need further assistance! Kind regards, Direct4Pet

“Dry easy to product I needed , fast delivery well packed .”

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“With two indoor cats needing a special diet for the rest of their lives I couldn't find the exact subscription I needed on the website but Customer services were great. With Ellie's help we have already received our first delivery and have a subscription that will suit our (and the cats!) needs for the future.”

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“Fuss free ordering and quick delivery”

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“Product ordered and paid for Sunday evening, tracked 48hr delivery selected. Now Thursday and no item so have had to go purchase another tub elsewhere.”

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So sorry to see this, we always try to resolve all issues. Unfortunately Royal Mail strikes have thrown a spanner into the works. I can see that your order was delivered 29.10.22. Thank you for your feedback, it helps us improve our service, products and more. Kind regards, Direct4Pet.

“Simple site so cat medicine purchase was very straightforward and with my vets prescription worked out much cheaper than a purchase from the vet. Will use in future definitely !”

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“Quick efficient service.”

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“Very easy to order online, good price & free delivery. Item arrived quickly as advertised, brilliant!!😀”

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“Your website is very user friendly. Since I have ordered you have kept me ‘posted’ on the status of my order. It’s now on its way to me. A very quick turn around service. Thank you.”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,904 reviews