BIL Group Ltd Reviews

Name: BIL Group Ltd
Rating: 4.81

4.8 Rating 764 Reviews

96 %

of reviewers recommend BIL Group Ltd

Company Reviews

Metrics

4.8

Based on 764 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

BIL Group Ltd 5 star review on 1st October 2024

Steven Rudd

BIL Group Ltd 5 star review on 12th June 2024

William Dennison

BIL Group Ltd 5 star review on 5th March 2024

Deivydas Kristopaitis

BIL Group Ltd 5 star review on 16th February 2024

Grant Wyness

BIL Group Ltd 5 star review on 27th July 2022

Derren Keepence

BIL Group Ltd 5 star review on 7th July 2021

Stephen Hodson

Anonymous

Anonymous // 01/01/2019

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“Good helpful prompt service. Would recommend”

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Posted 4 years ago

“Solid well Built Barrow Custom Built and arrived Quickly Thanks :-)”

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Posted 4 years ago

“items good and as described”

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Posted 4 years ago

“Still waiting for the trolley, ordered two weeks ago and still haven’t received it, apart from two emails saying order is placed, that’s all we had, not very good, even more funny is this survey asking about a delivery which we haven’t had”

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Posted 4 years ago

Hi Andrew, we apologise for the delay in your order and also the miscommunication throughout the process. Following receipt of this review we escalated the issue to ensure the goods were delivered the following day. I hope despite the initial issues you were happy with the physical product.

Posted 4 years ago

“Good service but postage very expensive.”

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Posted 4 years ago

“Excellent product, very quick delivery. Highly recommended!”

BIL Group Ltd 5 star review on 1st October 2020

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Posted 4 years ago

“Excellent castors first class service.”

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Posted 4 years ago

“Bought some wheels through the website. Live chat was very helpful, and advised the best ones to get for our application. Order arrived quicked than expected. Very pleased.”

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Posted 4 years ago

“More than happy with my purchase excellent quality and very reasonably priced”

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Posted 4 years ago

“we bought wheels for our trolley from BIL group. the whole process was very smooth. the items arrived well on time without any hitch. well done.”

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Posted 4 years ago

“Well plz with the service and good to know l can get any spare parts for my sack barrow from use guys”

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Posted 4 years ago

“Really top quality trolley at a fair price. Communication from the company was very good and the delivery time excellent.”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Very prompt service and a great quality product. A pleasure to do business with.”

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Posted 4 years ago

“this shipment came swiftly Ive had 4 orders with them so Im happy had an issue with the previous shipment which was more the carrier being stupid and not leaving the box with neighbour but factory dealt with despatching another order.”

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Posted 4 years ago

“Good service and prompt delivery, all you could ask for really.”

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Posted 4 years ago

“Helpful Customer Services Team and good website.”

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Posted 4 years ago

“Not used them before. Was warned product would be a long time coming and were willing to accept me cancelling up until despatch. Goods arrived, quality was excellent. Helpful people.”

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Posted 4 years ago

“ORDERED MID AFTERNOON, THEN DELIVERED RECEIVED NEXT DAY GREAT SERVICE AS USUAL”

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Posted 5 years ago

“Wheels exactly what we needed for our Cricket Club mobile net.”

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Posted 5 years ago

BIL Group Ltd is rated 4.8 based on 764 reviews