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BIL Group Ltd Reviews

4.8 Rating 764 Reviews
96 %
of reviewers recommend BIL Group Ltd
Company Reviews Metrics
4.8
Based on 764 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read BIL Group Ltd Reviews
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
PETER CARRINGTON
Verified Buyer
“Excellent products at a great price, friendly efficient customer service 5 star”
Helpful Report
Posted 4 years ago
Michael Slack
Verified Buyer
“Excellent service and quick delivery of products”
Helpful Report
Posted 4 years ago
Colin Batten
Verified Buyer
“Very good service”
Helpful Report
Posted 4 years ago
Paul Wareing
Verified Buyer
“Bit of a hiccup in delivery but issue was resolved very quickly.”
Helpful Report
Posted 4 years ago
Vic Rus
Verified Buyer
“Readily understood website. I was able to pay using PayPal. The goods arrived within a reasonable time and well packed too; and were just as ordered.”
Helpful Report
Posted 4 years ago
Colin Bell
Verified Buyer
“Having purchased several products over the years I can confidently vouch for the quality of their equipment and the excellent service from my account manager. I am happy to recommend BIL Group and will be purchasing from them again.”
Helpful Report
Posted 4 years ago
ROGER KIRBY
Verified Buyer
“Very helpful when I called to discuss specifications and fantastic product when it arrived. Great British company!”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Prompt service. Excellent quality.”
Helpful Report
Posted 4 years ago
Susi Simon
Verified Buyer
“Great customer service, swift and efficient responses to my queries and now that the castors have been fitted, they do exactly what I needed them to do.”
Helpful Report
Posted 4 years ago
John Warren
Verified Buyer
“Great service with next day delivery.”
Helpful Report
Posted 4 years ago
Ben Attlee
Verified Buyer
“Great product, value + service”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Great product”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Swift delivery time, good product”
Helpful Report
Posted 4 years ago
Michael Tuddenham
Verified Buyer
“Arrived promptly and quality of items very good.”
Helpful Report
Posted 4 years ago
Simon Stuart Clarke
Verified Buyer
“Excellent service and a vast product list for all your needs. thank you”
Helpful Report
Posted 4 years ago
John Ware
Verified Buyer
“Find the item, order and they deliver fast - what's not to like? Ordered some very small items , so P&P outweighed the cost in many respects, which I knew and accepted. However, would suggest this be something to look at as a company - packaging probably went overboard for what was ordered - but that's only a 'green' improvement they could make.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Helpful sales staff. Prompt delivery. Excellent all round”
Helpful Report
Posted 4 years ago
Matthew Endacott
Verified Buyer
“Easy to order and prompt delivery”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Great communication, easy transaction and great value products, highly recommend.”
Helpful Report
Posted 4 years ago
Paul Janes
Verified Buyer
“I think your website is difficult to use and I found it hard to navigate to find the product we required.”
Helpful Report
Posted 4 years ago
Hi Paul, Thank you for the feedback. We always encourage our customers to provide this positively and negatively so we can ultimately improve the experience for our customers. Regarding the website, we are continuously reviewing this to make it more user friendly wherever possible. For our Material Handling division we are actually designing and launching a completely brand new site in the near future with the aim to make it very easy for the customer to search for a product matching their requirements. We would love to hear more about your experience and hear what we could look at doing to make it easier for you so please do get in touch.
Posted 4 years ago
BIL Group Ltd is rated 4.8 based on 764 reviews
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