Login
Start Free Trial Are you a business? Click Here

BIL Group Ltd Reviews

4.8 Rating 785 Reviews
96 %
of reviewers recommend BIL Group Ltd
Company Reviews Metrics
4.8
Based on 785 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read BIL Group Ltd Reviews
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“They will send you missing and wrong items, and won't even bother to fully understand what is going on. The content on their website is very misleading. What's worse is, they don't even know what they are actually selling. Avoid them if you value your money and time.”
Helpful Report
Posted 3 years ago
Hi, Firstly we apologise fully for the mix up with your order. The error occured as a few of our products had changed specification slightly and unfortunatly the website hadn't been updated to show this. Since your contact we have rectified the issue fully and as discussed have arranged a collection and full refund for you. Apologies again.
Posted 3 years ago
Mark Isaacs
Verified Buyer
“Good product Good service”
Helpful Report
Posted 3 years ago
Geoff Dyche
Verified Buyer
“Could of done with knowing the ETA”
Helpful Report
Posted 3 years ago
Mrs E M Price
Verified Buyer
“smooth transaction”
Helpful Report
Posted 3 years ago
Mike Leonard
Verified Buyer
“Good product, good price, quick delivery.”
Helpful Report
Posted 3 years ago
Martin Morgan
Verified Buyer
“Very efficient with quick delivery”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Product as discribed & arrived on time.”
Helpful Report
Posted 3 years ago
MR DL JENKINS
Verified Buyer
“Very helpful on the phone and castors arrived on time!”
Helpful Report
Posted 3 years ago
Alan Baxter
Verified Buyer
“As always placing an order was straightforward and simple, the delivery was very prompt, the goods were of a high standard and the prices competative.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Great range of products with full clear descriptions and detailed specs so easy to find what I wanted. Delivery was efficient. So very happy customer.”
Helpful Report
Posted 3 years ago
Lloyd Hopson
Verified Buyer
“Placed order however there was a shortage so supplier sent a superior product at no exrra charge - perfect cusomer service”
Helpful Report
Posted 3 years ago
Spitfire Engineering
Verified Buyer
“GOOD SERVICE DELIVERED PROMPLY”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Excellent thank you very much”
Helpful Report
Posted 3 years ago
Simon Varley
Verified Buyer
“Excellent, straightforward website. Prompt delivery.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Easy to use web site, vast stock and extremely fast delivery. Thank you.”
Helpful Report
Posted 3 years ago
Richard McAllister-Bowditch
Verified Buyer
“I have purchased several wheels over the last few years and have been more than happy with the quality and sevice, 5 star.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Ordered over Xmas holiday arrived promptly after the return to work in January”
Helpful Report
Posted 3 years ago
Hilary Jolley
Verified Buyer
“Good service and quick delivery of castors which appear solidly made.”
Helpful Report
Posted 4 years ago
Brian Richards
Verified Buyer
“First class service helpfull and friendly staff . Thank you B Richards.”
Helpful Report
Posted 4 years ago
David Hough
Verified Buyer
“Very good price. Delivery was quick, however it was dropped off at the same number in the wrong Road. Fortunately, the resident at that address was in, retrieved the package from their porch and bought it to me..”
Helpful Report
Posted 4 years ago
Hi David, thank you for the review. I am sorry to hear your item was delivered to the wrong address. We use third-party carriers and this is quite a rare occurrence but we will be sure to pass the feedback on to help avoid any future issues. I am pleased to hear the goods did make it to you and please do not hesitate to get in touch if we can be of further assistance.
Posted 4 years ago
BIL Group Ltd is rated 4.8 based on 785 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request