Login
Start Free Trial Are you a business? Click Here

BIL Group Ltd Reviews

4.8 Rating 821 Reviews
96 %
of reviewers recommend BIL Group Ltd
Company Reviews Metrics
4.8
Based on 821 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
100%
Customer Service
Communication Channels
Email, Telephone
Read BIL Group Ltd Reviews
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Dave Greenfield
Verified Buyer
“I ordered 2 x wheel retainers valued at £1.04 and was rather shocked when I got a confirmation email of my order. It stated standard shipping @ £15.00 and VAT @ £3.21 Total £19.25 I sent a mail to Bil Group and informed them to cancel the order. I then had contact from Kevin at Bil Group who sorted this stupid price in shipping costs for something that would fit in an envelope if posted by Royal mail for the cost of a stamp. Their web site just stated standard shipping. Many thanks to Kevin his service was excellent stating they use couriers for shipping, he arranged for it to be sent in an envelope via Royal mail The problem lies with courier charges they use with my AB41 post code Highlands of Scotland. My post code does not relate to the Highlands of Scotland it is around six miles from the North Sea, some fifteen miles north of Aberdeen. I have a mile of B road from the house to the A90 then six miles two way traffic down the A90 to Ellon it is then dual carriage ways and motorways to Exeter on the south coast of England. AB41 is nNOT the Highlands of Scotland. I would give Bil Group 5 for excellent service after Kevin's intervention in rearranging the shipping. David Greenfield”
Helpful Report
Posted 5 years ago
Hi Dave, firstly apologies again for the issue you faced regarding the carriage cost. As discussed with Kevin, our website is setup with standard carriage charges relating to geographic location compared to estimated cost from our carriers and value of order. Unfortunately on this occasion the website did not pick up the low monetary value of the order and just applied the standard carriage charge. We are pleased to hear the call from Kevin provided a solution to the issue and we hope you are satisfied with your goods. Please do not hesitate to contact us if we can be of further help.
Posted 5 years ago
Vernon Hughes
Verified Buyer
“Superb work especially as one of the (only two) items ordered was initially thought to be out of stock. It will be a day or two before I complete the project using one of the two castors initially so I do not yet have a photo of the device I am making but many thanks for looking after a small-time specialist customer. I am optimistic that both of the castors will meet my requirement and I may try both to find the better option. Thanks again!”
Helpful Report
Posted 5 years ago
Robyn Woodger
Verified Buyer
“Just what I was looking for,delivered promptly,reasonably priced.great service”
Helpful Report
Posted 5 years ago
Brian Nash
Verified Buyer
“Decent product, quickly despatched - thank you.”
Helpful Report
Posted 5 years ago
Andrew Griffiths
Verified Buyer
“All round great service and product”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“No Fuss exactly as ordered. Prompt delivery. Couldn't want it any different.”
Helpful Report
Posted 5 years ago
Stephen Martin
Verified Buyer
“Polite sensible human being on end of phone, quick efficient service.”
Helpful Report
Posted 5 years ago
Glen Hogg
Verified Buyer
“Good website. Good selection. Good price. Quick delivery. Perfect.”
Helpful Report
Posted 5 years ago
Neil Robinson
Verified Buyer
“Wanted a part, which wasn't in stock. Staff quickly identified a replacement off there own volition, without Ben got asked. A part of equal load rating a dimensions. In this day and age, I've found customer service to be lacking. Not so in this case. Top work!”
Helpful Report
Posted 5 years ago
Ian Jackson
Verified Buyer
“Good product, the castors are just as described, excellent delivery”
Helpful Report
Posted 5 years ago
Maurice Smith
Verified Buyer
“The item I ordered was out of stock, but I was advised that a suitable alternative was available which was supplied and fitted successfully. Good helpful service, Thanks”
Helpful Report
Posted 5 years ago
JACQUELINE FOSTER
Verified Buyer
“Excellent service,excellent product, packed well, hassle free ordering would highly recommend”
Helpful Report
Posted 5 years ago
Nigel Sanders
Verified Buyer
“Great price and excellent quality also very fast delivery, description and measurements on website very clear.”
Helpful Report
Posted 5 years ago
John Cooper
Verified Buyer
“Easy to use web site, good selection, excellent communication, quick and easy transaction, well packed and prompt delivery.”
Helpful Report
Posted 5 years ago
Tony Hakansson
Verified Buyer
“Very efficient and reasonably priced. Very good service”
Helpful Report
Posted 5 years ago
JANET ALDRIDGE
Verified Buyer
“exactley what we wanted and very quick. janet”
Helpful Report
Posted 5 years ago
Steve Gilmartin
Verified Buyer
“Excellent product and swift delivery”
Helpful Report
Posted 5 years ago
Mandy Wilson
Verified Buyer
“EASY TO ORDER QUICK DESPATCH GOOD PRICE”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“quick and economic”
Helpful Report
Posted 5 years ago
Neil Abel
Verified Buyer
“great product , great price. one happy customer with new wheels for his trolley.”
Helpful Report
Posted 5 years ago
BIL Group Ltd is rated 4.8 based on 821 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request