“As a disabled motorist, I dreaded arranging insurance for my car. Having just bought my first adapted motorbike, I can honestly say that buying insurance with Bikesure has been a breath of fresh air. The young lady I spoke to on the phone was courteous, knowledgeable and above all sympathetic to my needs. Great price too!”
“Their customer service is not at all what you would expect. I had to contact them with a change of address and, not only did my insurance premium rise despite my bike moving from a 'front garden' to a 'locked garage' but the customer services weren't particularly helpful other than saying that it was done on the crime in the area... I was moving from an urban area with a relatively high crime rate to a sub-urban area with a low crime rate.
The second time I contacted them was to re-new and the advisor said 'you tell me what other quotes you have an we will see if we can match them'. I said 'how about you tell me your best and I'll let you know whether I'm interested' to which he replied 'it's not going to work like that'. He then produced quotes that were £300 more than I have just renewed for and tried to convince me that it was the service that I was paying for...”
“If you have a custom bike do NOT insure with this company, I sent a description of the changes I had made and then photos to back it up, three times they sent me the wrong documents and three times they upped the price, they were arrogant, uninformative and very misleading.
steer well clear of this company.”
“Sorry I can't add anything here as my policy ended after 4 months with a serious accident that wrote my bike off and nearly wrote me off. My wife sorted the claim and we got back a fair amount of the value of my comprehensively insured new Bike and I'm no longer in a position to take out a motorcycle policy in future so my review is really fairly basic. I don't remember any problems when signing up in the first place so this is just a general comment that I don't think is really relevant to testimony on such a brief relationship with the agent.”