Bikesure Reviews

Name: Bikesure
Address: East Winch Hall, East Winch, King's Lynn
Rating: 2.68

2.7 Rating 135 Reviews

44 %

of reviewers recommend Bikesure

Company Reviews

Metrics

2.7

Based on 135 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5

Visit Website

Phone:

0344 381 6503

Email:

contact-us@bikesure.co.uk

Location:

East Winch Hall, East Winch
King's Lynn
PE32 1HN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy policy to set up. No hidden charges. I cancelled due to selling my bike but that was also simple to do and I wasn’t pressurised by the call centre.”

Helpful Report

(Motorbike Insurance) - Posted 6 years ago

“Very clear and easy to set up also the cheapest”

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(Motorbike Insurance) - Posted 6 years ago

“Not very straight forward but cheap. Staff don't pass on information very well.”

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Posted 6 years ago

“Called Bikesure after a crash on a Sunday. Told my insurance was put through a company who weren't open until Monday. Told them bike was damaged and that I'd smashed my hands (multiple fractures). Couldn't arrange bike recovery. Was forced to ride the bike back 130 miles in extreme pain. Complaint not dealt with. Kept telling me to take my complaint to the company they use to handle their calls. Not even a sorry.”

Helpful Report

Posted 6 years ago

Hi Simon, Thanks for your comments. I am sorry to hear about the problems that you experienced following your recent accident and hope that you make a full recovery from the injuries you sustained as soon as possible. I can see that our complaints department have already contacted you and will therefore continue to deal directly with you regarding this matter. Kind regards Simon

Posted 6 years ago

“How long can a person wait on hold before going insane listening to their "please hold and a member of our team....blah blah blah"? If you need to make changes on your account they charge through the nose. Admin fees abound. Look out!”

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Posted 6 years ago

Hi Scott, Thanks for your comments. Your feedback is appreciated. I am sorry that you are not happy with the level of our service and have experienced lengthy periods of time on hold. Kind regards Simon

Posted 6 years ago

“Documents did eventually arrive”

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Posted 6 years ago

“cant understand why every email has an attachment which has to be opened even if it only says thank you :s”

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(Motorbike Insurance) - Posted 7 years ago

“Updated from earlier. Rep from Bike sure replied promptly to my complaint - could not reinstate the contract because it had been cancelled 10 days earlier. I set up another contract with them, they dismissed the cancellation fee (which was unfair in the first place). 60% of the contract fee was returned in total. I accept partial fault for not reading emails but the fact that they cancelled my service and left me driving my bike uninsured without making an effort to know that I am aware of the situation is very poor, illegal and very dangerous. 3 stars is based on policy coverage, value and ease of communication despite this mess, I think they are a reputable company, just make sure you abide with all their conditions and check they have received the supporting info.”

Helpful Report

Posted 7 years ago

“By far to much paper work to down load , cost me a fortune in paper and INK. Next time it will have to be completed by post or i will go elsewhere.”

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(Motorbike Insurance) - Posted 7 years ago

“Its just not as clear what documents you should hand in!! Needs to be written clearer and i was on the phone too many time as tmi would send them somethinng and they would claim they meed something else too... Can they just state exactly what they need and stopp with the phonecalls and annoying message alert they send you!!”

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(Motorbike Insurance) - Posted 8 years ago

Hi David, Thanks for your comments. Your feedback is appreciated. I am sorry that you are not happy with the level of our service. If you are still experiencing problems then please let me know by emailing reviews@adrianflux.co.uk and I will ensure the matter is looked into. Kind regards Simon

Posted 8 years ago

“Adrian Flux / Bikesure, Be very cautious before insuring with Adrian Flux / Bikesure it has been a waste of my time and money. I insured my motorbike through Adrian flux / Bikesure online, completed all questions available honestly and was quoted £217 for my motorbike insurance which I took out through the website. I own two properties one in Wales and one in the Scottish Highlands, my motorbike is permanently based at my home in the Scottish highlands and stored in a garage, the bike has never seen south of the Boarder. My driving license is registered to my other home in North Wales. A few days later Adrian Flux/Bikesure told me that to add a second address I would need to pay an additional £228 pounds more than doubling my policy (even though the bike would never go to that address). Clearly something I am not going to do. For the pleasure of cancelling my policy Adrian Flux / Bikesure now want to charge me £25 + Underwriters fees. This is a total rip off for the following reasons: 1. The website allowed me to buy insurance without an option of a second address / address of where my driving license is registered. 2. The price for adding a second address more than doubles the cost of the policy, a clear and total attempt to rip off the customer. 3. The customer service person refused to put on her manager to discuss the matter further 4. The customer service person told me I had no option but to pay the cancellation fees as it was my fault I had not called up to give the correct information? But how would I know? It was not an option on their site before purchase. 5. The bike will never make the 500 mile Journey to my second address; it will always be based at the address where I registered it to in the policy. This case will be escalated to the financial ombudsman.”

Helpful Report

Posted 8 years ago

Thanks for your comments. Your feedback is appreciated. I am very sorry that you are not happy with our service and can understand your frustration. Unfortunately in a situation like this the insurance schemes that we have access to have specific rating criteria that mean we have to take into account both addresses. I have been able to trace your policy details and will ensure we call you today to discuss this matter further and assist you. Kind regards Simon

Posted 8 years ago

“Make sure you finalize everything over the phone. All agreements should be clarified because it's recorded and the insurance will have to listen to the recordings to insure things were said.”

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(Motorbike Insurance) - Posted 8 years ago

“Took out a bike policy online only for them to ring me up 3 days later to tell me that they could not insure me! They had my money and we're going to take an admin fee of over £40 even though I never had a policy. Now having to go through my bank to get all my money back. Nobody will ever convince me to use them again and I will spend as much time as I can letting everyone know how to avoid being ripped off by them as well. You have been warned”

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Posted 8 years ago

Hi Hugh, When obtaining a quotation online it is vital that information is entered without any inaccuracies or omissions. We thoroughly check all business that is taken out online and if any discrepancies are discovered then we have no option but to amend the details accordingly. In some cases we unfortunately are forced to cancel the policy as the risk may become unacceptable to our insurers. I have traced your policy and requested that a member of our compliance team call you as soon as possible to try and resolve this matter. Kind regards Simon

Posted 8 years ago

“Standard internet insurance purchase. Quick and easy, so long as you are not in any of the 'difficult' insurance groups.”

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(Motorbike Insurance) - Posted 8 years ago

“Very happy with Insurance purchase. Smooth and easy.”

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(Motorbike Insurance) - Posted 8 years ago

“Absolutely cracking for me .two bikes and a trike. £400 last year.couldn't fault and customer service is great.friend people who are switched on to your needs. Really would recommend them to anybody”

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Posted 8 years ago

“I cannot fault this service, would recommend Bike Sure to friends.”

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(Motorbike Insurance) - Posted 8 years ago

“As a disabled motorist, I dreaded arranging insurance for my car. Having just bought my first adapted motorbike, I can honestly say that buying insurance with Bikesure has been a breath of fresh air. The young lady I spoke to on the phone was courteous, knowledgeable and above all sympathetic to my needs. Great price too!”

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Posted 8 years ago

“straight forward like 1-2-3”

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(Motorbike Insurance) - Posted 8 years ago

“Very good insurance provider, would recommend to anyone”

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(Motorbike Insurance) - Posted 8 years ago

Bikesure is rated 2.7 based on 135 reviews