Bikesure Reviews

Name: Bikesure
Address: East Winch Hall, East Winch, King's Lynn
Rating: 2.50

2.5 Rating 161 Reviews

40 %

of reviewers recommend Bikesure

Company Reviews

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Phone:

0344 381 6503

Email:

contact-us@bikesure.co.uk

Location:

East Winch Hall, East Winch
King's Lynn
PE32 1HN

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Anonymous

Anonymous // 01/01/2019

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“Just been on hold 20mins to be told it would cost £37.50 just to change a reg number. I have just done same on my car with another company that cost £5.50 so guess where I am shopping next year”

Helpful Report

Posted 1 week ago

“Avoid – Misleading Pricing and Poor Customer Service I took out a motorbike insurance policy with this company based on a quote of £30/month. After the first payment, they suddenly claimed my premium would rise to over £85/month because I hadn’t provided “acceptable” proof of a no claims bonus — despite me submitting the only document I have. At no point during the quote process was it made clear that the price was conditional on this document being accepted. They’re now demanding nearly £200 to cancel the policy, even though the terms have clearly changed from what was agreed. Customer service has been unhelpful and dismissive. I’ve raised a formal complaint and will be escalating this to the Financial Ombudsman Service. I strongly advise others to steer clear — there are far more transparent and trustworthy insurers out there.”

Helpful Report

Posted 6 months ago

“Have been with bikesure insurance for a quad bike for the last 9 years up for renewal at the end of this month just had a letter stating they cannot renew this timerang yesterday for a reason why and they do not know and cannot give me an answer !! our circumstances have not changed at all and no-one can help or give a reason disgraceful !!”

Helpful Report

Posted 8 months ago

“Honestly by far the worst insurance experience I've had. Surebike or Adrian Flux. Cancelled policy in less than 20 hours. They keep the full month's premium then charge you a futher £21.17 and thats within the 14 day cooling off period. Yes they give you a cheap online quote then scrutinise all you information trying to increase your premium at the slightest thing ... you have to send pictures where your parking it and surrounding area ... what a joke. Please avoid at all costs peeps”

Helpful Report

Posted 9 months ago

“Don’t use 4years O C B did not count so had to cancel then £29 for cancellation £35 addmin great 👍😩”

Helpful Report

Posted 1 year ago

“Originally listed this complaint on Trustpilot, it was answered with the usual, sorry we can't find your details, please provide details so we can comment.......Then nothing! So, Bikesure. Having been previously a loyal customer of yours and Adrian Flux going back many years, on both Cars and Motor Bikes. Can you explain, why at renewal you attempted to raise my policy from £228 to £362 approx 60% or almost 100% £421 if taking the 'rather excessive' Monthly payment finance route. Yet there was no change in my details what so ever. So, please now feel free to comment on this my customer REF: Is 229099568”

Helpful Report

Posted 1 year ago

“Just avoid, £65 for policy cancellation before the start date. Money grabbing company .”

Helpful Report

Posted 1 year ago

“Told me I had I had insurance claims which I never made and just kept telling me to prove it otherwise and then wouldn't fully refund.”

Helpful Report

Posted 1 year ago

“Took an insurance out, answered all they asked got sold the insurance then went on holiday, once I got back realised they’ve cancelled my insurance! They gave me no reason as to why and said to try again however in the meantime they charged me almost £70 for administration fee😡”

Helpful Report

Posted 1 year ago

“Most of the UK companies with staff working for them are clueless like crap. Refused insurance from Avaia, Lexham, Barret and other sacks of theifing uk cral. This company got me the best quote and the helpfulness beyond words. A polish Girl by the name of Majah helped me get the best deal. Patient and calm. Wish Ee, had staff like her and these companies. Long story short. I wouldn't have got an insurance quickly if it wasn't for this company and Majah. Can't thank you enough. Thanks for everything Most uk brits can't even speak there language and have an issue in communication.”

Helpful Report

Posted 1 year ago

“Shocking customer service move the goal post everytime you call. Very unfair and unjustified fees”

Helpful Report

Posted 1 year ago

“Dreadful, bikers avoid.”

Helpful Report

Posted 1 year ago

“I was unable to withdraw. When the investment website continuously requested further deposits, it became evident that it was a fraud. After seeking assistance, I discovered several online testimonials for A M D A R K L I M I T E D // C0M, who helped me regain all of my funds.”

Helpful Report

Posted 1 year ago

“DO NOT USE. They will try to get MORE MONEY from you.”

Helpful Report

Posted 1 year ago

“They have become just awful: Firstly, they trick you into automatic renewal, then they increase your insurance premium considerably from one year to the next (although you didn't have any accident), and finally they use scare tactics to make you sign up to the increased amount or even a higher amount that they try to sell you when you phone. Worth reading their mechanical letters (about you potentially committing "an offence" if you don't renew!), or the interpretation of contractual terms like "locked building" and "locked compound" by insurers with whom they work. Has this company a new CEO? Is it a poor version of Godfather? Only one way forward: Leave them for good; I have just done that. There are enough competitors on the market!”

Helpful Report

Posted 1 year ago

“Should have read reviews. They wanted further info after which they said substantial further premium required. They were told that we would look for cover elsewhere and to hold fire. We got much cheaper cover elsewhere and phoned them to say cancel and give refund. This was still 3 days before inception date but they said cancelation charge £65 which after argument they reduced to £35 but it appears that we have been prejudiced because they didn't carry out our instructions. We accepted reduced charge as going on holiday and didn't have time to pursue it further”

Helpful Report

Posted 1 year ago

“After insuring my moped with bikesure I got a never ending barrage of email demands for more info, photographs of logbooks, documents etc, probably 15 in total. Only had the insurance for a week or so but cancelled as I got sick of it and guess what. My policy was £94 and cancellation cost me £93. Went with another broker £54 all in. Made a mistake there.”

Helpful Report

Posted 1 year ago

“Spoke to Lauren today via the web chat she clarified a few things I needed before I leave for a trip for a few days great service great response Thank you Lauren 😊”

Helpful Report

Posted 1 year ago

“Absolutely Ridiculous. Don't go with them. The policy was purchased, no confirmation emails received. I had to call to enquire what was going on. The agent then took some information, some additional questions were asked, I answered them and was informed that I will receive confirmation soon. The next day, I had a rather daunting email saying your policy is cancelled because validation wasn't done. I had to call them to check what was going on. The staff made error in putting all the information in correctly. I was then informed by my biker group that they had similar bad experiences with this company and I should stay away from them. Due to the mistakes the company representative made, i informed them that I lost faith in them already and this is just the start. I demanded the refund but they said they will have to charge me £65 as an admin fee for cancellation. Most bizarre part is that their admin team messed up which led me to cancel my policy with them and yet I had to pay the admin fees. Absolute JOKE. Please stay clear of this company, they don't give a toss to what you would say and will charge you no matter what. Disgusting.”

Helpful Report

Posted 1 year ago

“Processed the policy online, policy accepted and paid in full. Then was asked to phone to validate the policy. Asked if I could do this over email which was declined. After reading reviews of how they try to inflate the premium through this process I asked to cancel the policy, I was then told this would cost a £65 admin fee, even though the policy hadn't begun and I was in the cooling off period. That was a week ago, the policy has been cancelled but still waiting for the balance of the refund. Beware! Read the Facebook reviews not the sponsored ones before you use this company.”

Helpful Report

Posted 1 year ago

Bikesure is rated 2.5 based on 161 reviews