“We got a quote from CompareTheMarket for BikeSure cover for my daughter' scooter. Daughter is unemployed but we thought we'd add commuting to the policy in anticipation of her getting a job. The transaction was accepted and we were issued with the certificate of insurance.
BikeSure then slapped on a £276 policy change fee as they say you can't commute if you are unemployed. This was despite the quote system accepting the details we gave it
A full new policy from BikeSure, without commuting, is approx £280.
Really disappointed with BikeSure over this - we cancelled the policy and we're only getting about £100 back from our £320 policy - having been insured for a mere 14 days.
A rather expensive experience and we feel we're being unfairly punished and ripped off with this. I'll certainly not recommend or use BikeSure in the future.”
“I used a comparison site, Hastings, and bikesure came up at a fair price which included legal cover. I input everything asked of me and Buy now came up! No questions of modifications, I checked the form infill again then bought it. Great I thought all sorted. Next day an email pinged in ring us you may not be insured! Hassle but I rang waited a while and got through. They said do you have modifications and I told them yes but nothing was asked yesterday a day I've paid the money in full! That's the comparison site she said! No it cannot be cause it said Buy now not ring any number to discus further. She came back after taking the mod which was an exhaust. I was a ked to pay additional £20. I said I was mis sold the policy and mentioned FCA and she said no it was the comparison site again! I said I wanted to cancel but having my money said there would be administration costs! I was trapped!!!! I paid the extra £20 and complained again read mis selling and FCA but nothing! I have record my policy in the post and it shows the price bought on line and no mention of the extra £20...strange. the exhaust is mentioned on the document. I would be careful buying from Bikesure again cause the cost's obviously increase with a call next day. Not good service and more hassle /stress! My policy is PTBTA05×××× Not impressed and annoyed customer.”
“Its just not as clear what documents you should hand in!! Needs to be written clearer and i was on the phone too many time as tmi would send them somethinng and they would claim they meed something else too... Can they just state exactly what they need and stopp with the phonecalls and annoying message alert they send you!!”
Thanks for your comments. Your feedback is appreciated. I am sorry that you are not happy with the level of our service.
If you are still experiencing problems then please let me know by emailing firstname.lastname@example.org and I will ensure the matter is looked into.