Bikesure Reviews

Name: Bikesure
Address: East Winch Hall, East Winch, King's Lynn
Rating: 2.52

2.5 Rating 159 Reviews

40 %

of reviewers recommend Bikesure

Company Reviews

Metrics

2.5

Based on 159 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0344 381 6503

Email:

contact-us@bikesure.co.uk

Location:

East Winch Hall, East Winch
King's Lynn
PE32 1HN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor. They obviously have terrible IT systems as you will get passed around endlessly between “departments”. Staff are helpful but undermined by the chaos around them.”

Helpful Report

Posted 1 year ago

“customer service advisor was rude , short, she came across on the telephone as if she couldn't be bothered to speak to you. it felt awkward. Half way through my policy year i changed my bike from a fire blade to BMW GS they charge me 200 pounds. Rip off. This company do not care about customers. Good luck with Bikesure.”

Helpful Report

Posted 3 years ago

“Only just above the worst of brokers wouldn't use them ever again, had two policies tried to cancel the first and all the money had disappeared in costs and cancellation costs in only a couple of months and the second policy lasted a full year, but the renewal cost was higher than the first year, pays to pay a bit more and get decent broker insurer with good customer service 45 years driving experience never had to deal with such shocking service think this broker is backed up by Adrian Flux so wouldn't suggest going with them either!!”

Helpful Report

Posted 3 years ago

“We got a quote from CompareTheMarket for BikeSure cover for my daughter' scooter. Daughter is unemployed but we thought we'd add commuting to the policy in anticipation of her getting a job. The transaction was accepted and we were issued with the certificate of insurance. BikeSure then slapped on a £276 policy change fee as they say you can't commute if you are unemployed. This was despite the quote system accepting the details we gave it A full new policy from BikeSure, without commuting, is approx £280. Really disappointed with BikeSure over this - we cancelled the policy and we're only getting about £100 back from our £320 policy - having been insured for a mere 14 days. A rather expensive experience and we feel we're being unfairly punished and ripped off with this. I'll certainly not recommend or use BikeSure in the future.”

Helpful Report

Posted 4 years ago

“I used a comparison site, Hastings, and bikesure came up at a fair price which included legal cover. I input everything asked of me and Buy now came up! No questions of modifications, I checked the form infill again then bought it. Great I thought all sorted. Next day an email pinged in ring us you may not be insured! Hassle but I rang waited a while and got through. They said do you have modifications and I told them yes but nothing was asked yesterday a day I've paid the money in full! That's the comparison site she said! No it cannot be cause it said Buy now not ring any number to discus further. She came back after taking the mod which was an exhaust. I was a ked to pay additional £20. I said I was mis sold the policy and mentioned FCA and she said no it was the comparison site again! I said I wanted to cancel but having my money said there would be administration costs! I was trapped!!!! I paid the extra £20 and complained again read mis selling and FCA but nothing! I have record my policy in the post and it shows the price bought on line and no mention of the extra £20...strange. the exhaust is mentioned on the document. I would be careful buying from Bikesure again cause the cost's obviously increase with a call next day. Not good service and more hassle /stress! My policy is PTBTA05×××× Not impressed and annoyed customer.”

Helpful Report

Posted 6 years ago

“Way overcharged for cancelling policy and was very rude to me about me bringing this up”

Helpful Report

(Motorbike Insurance) - Posted 7 years ago

“Its just not as clear what documents you should hand in!! Needs to be written clearer and i was on the phone too many time as tmi would send them somethinng and they would claim they meed something else too... Can they just state exactly what they need and stopp with the phonecalls and annoying message alert they send you!!”

Helpful Report

(Motorbike Insurance) - Posted 9 years ago

Hi David, Thanks for your comments. Your feedback is appreciated. I am sorry that you are not happy with the level of our service. If you are still experiencing problems then please let me know by emailing reviews@adrianflux.co.uk and I will ensure the matter is looked into. Kind regards Simon

Posted 9 years ago

Bikesure is rated 2.5 based on 159 reviews