“Update from previous 2 star review. After I complained about they charging of 56£ without even been asked of what my garage was made of, and sending a picture of my motorcycle inside they garage and they wrongly assumed it was made of wood (due to the finishing of the garage on the outside at the front be made of wood) when the structure is made of concrete block with cement and small red rocks finishing on the outside by the sides and back. And after sending some more pictures of the inside walls and outside, they realised their mistake and cancelled the request for the extra 56£ and send apologies for their mistake.
An humble attitude which made me a bit happier. But, they should correct in the future the way they do this procedures in order to not worry their valuable customers out on asking loads of documents, showing clear signs of no trust. And be more clear with their questionnaire regarding the quotes and to ask and not to assume. I will keep using their service if they don’t mess up again.”
“Having had a blameless driving and riding record since the 1960s and then having to stop using the bike for 4 years due to hand surgery and unable to ride a bike, I was horrified that my premium had trebled.”
“Sorry I can't add anything here as my policy ended after 4 months with a serious accident that wrote my bike off and nearly wrote me off. My wife sorted the claim and we got back a fair amount of the value of my comprehensively insured new Bike and I'm no longer in a position to take out a motorcycle policy in future so my review is really fairly basic. I don't remember any problems when signing up in the first place so this is just a general comment that I don't think is really relevant to testimony on such a brief relationship with the agent.”