Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressed, the desk was easy to put together, looks professional and fits perfectly into the corner of my room. Just what I needed!”

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“Well made cube storage with boxes. A handle missing from one of the boxes was sorted within a couple of days by them sending me a complete new set. 5 star customer service and 5 star product. Definitely recommend and will shop here again.”

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“Arrived quickly and packed well ....all the bits and pieces needed to build I'm pleased to say we're in the packaging ....I shall be ordering more”

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“Item very good at a great price. Very prompt delivery with good notifications.”

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“Great quality shelves, look just as they do on the website. Arrived promptly, good communication.”

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“Purchase arrived as promised .I am very satisfied .”

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“Table looked exactly as the picture displayed on-line. Great buy!”

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“Lovely sofa set, delivered fast and on time, great delivery lads, thanks.”

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“Happy with units I bought well made and easy to put together”

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“Great service - super quick delivery”

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“Efficient delivery service, good products bought Oslo shoe cabinets very pleased with them, and customer service were excellent.”

Big Furniture Warehouse 5 star review on 17th March 2023

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“I've been really impressed with Big Furniture Warehouse and would definitely order from them again. Their items are reasonably priced and communication in relation to delivery has been excellent. Even their delivery team are brilliant and took great care whilst in my property when delivering a wardrobe I'd ordered. They were so helpful and friendly. Both orders I've made have been easy and have been delivered in a timely manner. The quality of products received is great and I would not hesitate to recommend them.”

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“Item was of very good quality, reasonably priced and received 2 days after ordering.”

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“Excellent value for money, great service from couriers etc”

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“Fantastic piece of furniture, fast delivery and quality piece would highly recommend this company. Delivery within a couple of days insted of estimated over a week”

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“There was so much to choose from on the website. Communication was good and delivery was fast. Goods quality items.”

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“Easy to put together fast delivery nice price good value”

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“Wow fantastic service was amazing ordered Wednesday delivered 8.15am Friday brilliant Bed we ordered is so comfortable slept like a baby woke up no back pain ordered bedmaster serene1000 great A big thank you 😊”