Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super quick delivery. Very pleased with my furniture!”

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“Lovely bedside tables, very well made and good, quality material.”

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“Al good! Furniture exactly as described and delivery all good and on time. Highly recommend!”

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“Brilliant radiator cover and great price 5stars”

Big Furniture Warehouse 5 star review on 14th April 2023

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“Thanks for supplying the bedside chest of drawers. Assemby was easy. Very pleased.”

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“Ordered a bookcase online and it arrived before the due delivery date. It was packaged very well and in very good condition.”

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“Arrived on time very good quality”

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“Good quality and already built!”

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“The cabinet I ordered from BFW arrived within three days. It was easy to build and the finished article looks clean and modern.”

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“Easy to use website, order was processed and delivery was swift”

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“Great variety of products. Excellent customer service and very fast delivery.”

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“I am very happy with my purchase. The quality of the furniture is excellent and the instructions to assemble it were very clear.”

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“Good prices and products.”

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“Item arrived quickly and was as described. I was a bit worried about some of the reviews I’d seen but I had no problems”

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“Excellent, would definitely purchase again.”

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“Item was exactly as described and really happy with my purchase. Delivery was really quick. Will definitely be using again.”

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“Brilliant service and absolutely frilled to bits with the furniture I purchased. Would definitely recommend.”

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“I bought the Newton large & compact sideboards, 2 sets of side tables and a coffee table. The items came in boxes, very well protected from the hazards of being in transit so each piece arrived in perfect condition. The instructions were so easy to follow and I managed to put everything together on my own- I am really really pleased with my purchase! The only criticism is that the handles have sharp edges which will need covering up, especially coffee table, when grandchildren are around. 10 out of 10! Review is from an over 60 year old woman.”

Big Furniture Warehouse 5 star review on 31st March 2023

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“Excellent product at a great price. Just the right size for my garden studio. Highly recommended”

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“Fast delivery, item arrived with no damage, manufacturing quality on a lower level but serves the purpose.”

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews