Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Some of the finishings aren't the best, but if you can see past some little blemishes (for the price) then these do look good. So for the price, I am happy with what I got.”

Helpful Report

“Wardrobe looks good and is solid and provides decent amount of hanging space and shelf. Quite hard to assemble.”

Helpful Report

“The item I ordered is lovely. The service I received was let down by no contact after order. I emailed because I hadn't received my order only to be told it had been damaged and sent back. If I hadn't emailed I would not know.”

Helpful Report

“As flatpacks go it is not too bad. the instructions do need careful looking at especially as two consecutive illustrations ar 180 degrees differently orientated. suggest that two people make the job easier. I takes more that the thirty minutes suggested for a novice.”

Helpful Report

“Great customer service and post sale support”

Helpful Report

“Good size folding table and very reasonably priced compared to other sites. The table was delivered with 4 working days.”

Helpful Report

“Fast delivery and the table was easy to assemble”

Helpful Report

“The wardrobe is good quality and once assembled looks good. On the other hand assembly was very time consuming.”

Helpful Report

“Service was fantastic! unfortunately item was not quite the quality I was hoping.. Over all happy chappie.”

Helpful Report

“The package arrived damaged on one corner, i decided to put that corner against a wall as couldn’t be bothered to wait another week or so for a new delivery. Once assembled and done, it looks great”

Helpful Report

“Good Quick delivery within a few days. Will use again and can recommend this Company.”

Helpful Report

“Fast, efficient delivery, products were fine for the price and easy enough to assemble as long as you have half a clue, instructions weren't the best.”

Helpful Report

“Product meet my expectations, easy to assemble, good value, happy to buy again from this company”

Helpful Report

“Boxes were a bit battered but contents were ok. Quick & efficient delivery. No problems.”

Helpful Report

“Little darker than I expected but overall a good buy”

Helpful Report

“Purchased Avon Lamp Table as previously ordered tv stand unit , will be placing another order soon when nest of tables arrive into stock, good quality products- also had a wee issue with 1st products but fixed quickly with prompt customer service”

Helpful Report

“Decent hallway bench for the price, strong and good design”

Helpful Report

“My ideal shoes cabinet. Nice design and color. Though there is little problem during assembling (the marked holes are not in correct position), finally it's done with my own adjustment.”

Helpful Report

“My bistro set was delivered in good time as promised. Great product and good price.”

Helpful Report

“Pleased with my purchase after slight problem with delivery”

Helpful Report

Big Furniture Warehouse is rated 4.3 based on 1,606 reviews