Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

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“Delivery took 4 working days. Excellent quality mattress but it is firm, not medium as advertised.”

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“Just as it shows online and was easy to assemble”

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“Luvly table and chairs good fast delivery 👌 👍”

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“excellent service delivered on time and person was so helpful in putting up bed”

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“My chest of drawers and bedside drawers are great but the colour isn't blue it's more like grey”

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“The futurea I got is spot on there was some bits missing but you replied them in the next few days thanks”

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“Very good garden seat good service”

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“Delighted with our bistro table & chairs - just what I wanted! Lovely design & the chairs are more comfortable than you might think! Fast delivery with good communication”

Big Furniture Warehouse 5 star review on 9th June 2023

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“Very good quality and service”

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“Wood not same colour as in pic, canvas box has rust stain on from handles. Please read small print as you have to pay for any items you return!!! First and last time I will use this company.”

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Good Afternoon Linda, Thank you for your feedback, We're sorry to hear your purchase wasn't suitable for you, please accept our apologies for this. As per our terms and conditions and return terms, any unwanted item would need to be returned back at the customers cost, if an item has arrived damaged or faulty, we shall arrange for this to be collected. Unfortunately our customer service team wasn't advised of any damage on the canvas boxes when you requested to return this item. Sorry for any inconvenience this may have caused. Thank you, Big Furniture Warehouse

“The item I ordered arrived at the time I was notified and the item was very good in both quality and value. I was so delighted with my garden bench that I'm about to order another one 👌”

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“Beautiful piece of furniture. Looks very stylish and expensive. I would recommend to anyone.”

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“Very happy with the products bought. Prompt delivery.”

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“Very quick delivery tracked all the way and a lovely piece of furniture would recommend big furniture warehouse without hesitation thank you for a good service”

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“Fab furniture and fantastic prices.”

Big Furniture Warehouse 5 star review on 2nd June 2023

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“I ordered this item, it arrived quickly, but putting it together there are splits in the wood, and no small little white covers for the screws so you can see them. I did not send it back as for the price I accepted it as it was.”

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“Item purchased was exactly as described. Delivery was prompt. Excellent service.”

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“Advised when despatched and when to be delivered All went like clockwork and goods good quality”

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“I'm delighted, I bought a garden bench which is fantastic quality at a very affordable price. What more can you ask for. Will deffo use this company again.”

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“Great service lovely unit”

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews