Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

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“Good product, quick delivery, great costumer service”

Helpful Report

Good Afternoon, Thank you for your feedback, We're sorry to hear you have an issue with your order, our customer service team have tried contacting you via email on the 4th to get this matter resolved for you, unfortunately they have received no response, would it be possible for you to check your junk/spam folder please. Thank you, Big Furniture Warehouse

“Brilliant service, fast efficient delivery service and the tv cabinet and side board looks stunning!!! Can't recommend this company enough.”

Big Furniture Warehouse 5 star review on 1st September 2023

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“Desk is very unstable and wobbly”

Helpful Report

Hello Leonie, Our customer service team have tried to contact you via email in order to help get this resolved but unfortunately they have received no response, this email may have got into your junk/spam folder. Apologies for any disappointment this may have caused, we hope to get this resolved for you. Thank you, Big Furniture Warehouse

“Very fast delivery .... very impressed with the item”

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“Looking for some desks for our new house and came across these. Impressed by the reviews and the price and delivery was very quick. They were easy to build and look lovely. Would definitely recommend.”

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“Really liked it”

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“Delivery was very fast although box was a bit bashed about, once put together was sturdy but had a few marks. I contacted customer service and they gave me some money off. All in all a good experience”

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“Delivery can’t ask for any more delivered the day after the order was placed”

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“Brilliant service. Very quick”

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“Great experience overall. I would definitely recommend. The customer support is unmatched.”

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“Excellent service, made a few purchases over the last week and very pleased.”

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“Good delivery”

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“Quick delivery, however one bedside table arrived damaged. Still kept it as the damaged side is tucked against a wall.”

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Good Afternoon Marion, Thank you for your feedback, We're sorry you item arrived with a damaged part, should you wish to receive a replacement part, please contact our customer service team and they shall arrange this for you. Thank you, Big Furniture Warehouse

“This bathroom cabinet is lovely, it's painted grey with cut out hearts on each drawer. The drawers are a good size so can hold all my bathroom products. Very pleased with my new purchase.”

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“The items I ordered came very quickly and one of my box's had a damaged end piece which was replaced without hassle”

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“Haven't used it yet but seems very sturdy, easy to use and ideal for crafting.”

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“Good quality item delivered promptly”

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“Furniture arrived on expected delivery date. Insteuction were clear and assembly realitively easy. Would reccommend.”