Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

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“Great quality and great value. Delivered quickly. Would definitely buy from this company again.”

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“Gorgeous furniture. Super fast delivery and extremely easy to put together.”

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“I think I bought a good quality product at a fair price. Delivery was swift and easy to track.”

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“Very pleased with my purchase. Fast delivery, packaged well. Great value for money too.”

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“The Lincoln Bench with 3 Wicker Baskets was certainly not worth the money, the furniture is a lot lighter in weight than I expected but also it is of poor quality. The baskets do not slide in and out with ease. The Willow Set of 2 Storage Baskets, both are of reasonable quality, it serves the purpose I have bought them for”

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Hello, Thank you for your feedback, We're sorry to hear the lIncoln bench isn't the quality you was expecting, you are of course more than welcome to return this back to us within 30 days from receipt for a full refund. Thank you, Big Furniture Warehouse

“Quick delivery, quality item. Great service”

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“Fast delivery”

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“Quick delivery, simple purchase and quality product. Definitely recommend it!”

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“Quick delivery, happy with the purchase.”

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“Delivery was ok however I'm still waiting for returns details even though I've emailed the company several times”

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Hello Rachel, Thank you for your feedback, Our customer service team have been in contact with yourself numerous times in regards to our returns process we have in place for customer remorse orders, we hope this helps. Thank you, Big Furniture Warehouse

“Received promptly, as yet I haven't built the coffee table as I wanted it for a garden room that also hasn't been built yet!”

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“Great quality cupboard .Easy to follow instructions.Fast delivery.Very happy”

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“Bought s Table for my Daughters first house she love it ..good value great service .thankyou”

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“Very pleased with my GREY Tulip Love Seat - easy to navigate website - easy to order - prompt delivery - easy to assemble (approx 20 minutes maximum)”

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“easy essemble quality for price”

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“Good value garden chairs, quick delivery.”

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“Fantastic quality and speedy delivery”

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“Quick delivery”

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“I purchased a grey radiator cover at such a great price. Easy self assemble and would highly recommend. Would definitely purchase from you again . And also was a fast delivery too.”

Big Furniture Warehouse 5 star review on 4th August 2023

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“Excellent service, delivered on time, very clear building instructions, was missing a screw for one of the hinges, as soon as I advised BFW they emailed to advise a replacement was arranged and on its way. Lovely piece of furniture, well made and really easy to build. I did paint it before building as the colour was lovely but didn’t match my decor, I have attached a picture , please be aware the grey finish was lovely, but just not the colour I wanted”

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews