Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

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“Kept up to date with parcel progress”

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“Excellent customer service and great price and a very speedy delivery process would highly recommend this company will definitely use again”

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“Brilliant would recommend to everyone, pleasant to deal with straight on it with any queries or problems”

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“The unit arrived with damaged drawers and the customer service response was very disappointing. Although I provided photos and a video, there was resistance from the seller to finding a resolution - until I wrote a negative review, and then they offered me a full refund. They then asked me to revise my review, which made it clear that the motivation was not giving good customer service. Sadly, I would not be able to recommend this product or the seller.”

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Good Afternoon Susanne, Thank you for your feedback, We're sorry you feel this way and can only apologise for the issues you experienced with this item and the service provided. As explained my our customer service team, the issue with the product needed to be investigate with our quality control team in order to decide on the best course of action to get this resolved for you. A full refund was processed to prevent any further inconvenience and delays for yourself. Thank you for your patience in this matter, Big Furniture Warehouse

“Reallly impressed with their customer service. I had a problem with a unit and was expecting it to take a while to get it resolved but I was pleasantly surprised. The customer service team got back to me within 24hrs, were really helpful and resolved the issue quickly. I would highly recommend big furniture warehouse.”

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“Drawers are very stiff when trying to open. Not bad for the price but when you try to open the drawers the whole chest of drawers moves out too”

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Good Afternoon, Thank you for your feedback, We're sorry to hear the drawers on the item are stiff, please accept our apologies for this. We have raised this with our quality control team and due to the drawers running on the wood, you could sand these down slightly so they're smooter to prevent the drawers sticking. Thank you, Big Furniture Warehouse

“The product arrived with one of the 2 basket’s damaged. Very disappointed ☹️. However, I’ve since been contacted and a replacement basket has been provided. Thank you 😊”

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“Excellent service”

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“The bedside units look modern and have a nice wooden outer casing. The drawers are quite light and don't seem too strong. They are just to hold my CPAP machine and kindle so they should be fine for that.”

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“Fast delivery & good product”

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“Ordered toy box very happy with quality and delivery”

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“Speedy delivery”

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“Table is ok, relatively easy to assemble, not great quality but you get what you pay for. Main problem was that the currier left it outside my house whilst I was out (on a main road).”

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Good Afternoon Kerry, Thank you for your feedback, We're sorry to hear your item was left outside unattended, we do apologise for this, Our customer service team have contacted our couriers to raise a complaint accordingly. Thank you, Big Furniture Warehouse

“Lovely bistro set as described, delivered very promptly. Easy to construct”

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“I am totally delighted with my ottoman. It is very well made and of great quality. Quick delivery and well worth paying the little bit extra for. I will buy from yourselves again.”

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“Prompt delivery & really pleased with my purchase.”

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“Very beautiful drawer”

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“Lovely chest of drawers and very pleased with quality”

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“The ordering was easy, very quick delivery and the flat pack drawers were easy to assemble. All round and excellent experience.”

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“Item arrived promptly looks perfect in the bathroom”

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews