Big Furniture Warehouse Reviews

Name: Big Furniture Warehouse
Address: 2, Empire Way, Burnley, Burnley, Lancashire
Rating: 4.34

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

4.3

Based on 1,606 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Needed a small set of drawers to go into a tight corner. These fit the bill perfectly.”

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“Super pleased with my purchases. Clear instructions, easy to assemble. Great customer service. Only thing that let's it down is next day delivery is advertised which isn't the case, however arrived within 48 hours”

Big Furniture Warehouse 4 star review on 11th May 2021

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“Really good for my working from home office”

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“Good quality product. Arrived in 48hrs (although next say delivery was promised). Happy customer”

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“Good quality product, easy to assemble & very quick delivery”

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“Excellent customer services team. We had issues with the product (difference in the colour on the website and in reality), but they had been absolutely brilliant in dealing with it and arranged for the item to be collected.”

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“Very impressed with the quality of the unit i ordered, delivery was as stated and on time. Would shop at BIG furniture warehouse again.”

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“I ordered a set of drawers which look lovely and easy to assemble. Delivery was quick, and I was kept informed from order to delivery.”

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“The only thing that let them down was the delivery company as they said they would turn up late on one day and they came the next day. In addition why did one order with 3 elements need 3 different carriers and 3 delivery dates ?”

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“Delivery time was excellent under the current circumstances, quality is decent for the price paid, construction was simple enough All round good service”

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“Very fast delivery and good communication. However the bench had a bit missing from the side piece.”

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“Great communication from order to delivery. Easy to build and look great”

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“Brought a chest of drawers, very sturdy which is what I needed but the only down fall is that the drawers runners wouldn’t go together. If they did they would only close half way. Managed to get help elsewhere and managed to fix it for me.”

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“Really good price and you pay for what you get which is fair. They promised next day delivery but don't expect it to be like Amazon prime, it came within a week so it's not bad.”

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“Easy to deal . Quick service just a shame about the delivery partner used as they damaged package and delivered a day late”

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“Good service”

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“The products we purchased are exactly what we hoped for and of good quality, thank you. However, the clarity with regards to their delivery was less successful and courier delivered items at different times when they were expected and shipped at the same time.”

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“Nice cabinet, lots of space too”

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“Perfect fit for the ikea kallax. Lovely colour and material”

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“Easy to use website. Delivery ok. Prices great. Ottoman was advertised as strong enough to sit on and frame is great but lid is not solid and was knelt on while putting it together resulting in a hole on the inside.”

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews