BIBO Water Reviews

Name: BIBO Water
Rating: 4.54

4.5 Rating 1,013 Reviews

88 %

of reviewers recommend BIBO Water

4.5

Based on 1,013 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01993 880287

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BIBO Water 5 star review on 26th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is a great easy way to have sparkling water . And I love . Highly recommend it if you like sparkling water”

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Posted 3 years ago

“Seamless service”

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Posted 3 years ago

“I love my new Bibo water machine and how simple it is to use. The method of returning the gas cylinder is also really easy/”

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Posted 3 years ago

“We wanted something for our new offices that provided clean hot and cold water on demand that looked elegant within the space, and the Bibo classic certainly doesn't disappoint. Self-installation took about 20 minutes and was simple to do. It was also really nice to see a company take so much pride in their service from order to delivery, packaging and presentation. Really nice experience.”

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Posted 3 years ago

“Lovely people to deal with.”

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Posted 3 years ago

“We have been a BIBO customer since 2012 & we as a family couldn’t be without our BIBO! Our original BIBO Classic has been brilliant & has only just been replaced for a new shiny one. The replacement BIBO was ordered over the phone to ensure I got the best deal as we didn’t need the installation kit as we could use the existing kit. Customer services sorted the pricing for me & also gave us the 10% discount that was on offer via FaceBook… so all-in-all, I am very happy with the price & we are a very happy family again using our lovely new BIBO 🤗👍🏼😃”

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Posted 3 years ago

“It is a great asset. My husband has Essential Tremors and couldn’t manage a kettle very well, so this has been a lifesaver for him. I was filtering my water so had to out it in a filter jug before filling bottles to put in the fridge. This machine has made it so simple for me to get a glass of cold filtered water.”

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Posted 3 years ago

“Buying my Bibo has been a fantastic experience from customer service to the product itself”

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Posted 3 years ago

“Life Changer for a fantastic price, works perfectly and looks fantastic. Would recommend to anyone”

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Posted 3 years ago

“I’ve been a Bibo customer for nearly 10 years and have been very happy with the product and it’s reliability. I’ve always found the customer service to be exceptional whenever I’ve contacted them.”

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Posted 3 years ago

“Great machine. Had it 7 years and bibo offer a thorough device where they replace loads of parts and you basically get back a virtually brand new machine.”

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Posted 3 years ago

“A very convenient source of hot and chilled water. Reliable and easy.”

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Posted 3 years ago

“I have been with Bibo for 9 years and the quality of the product and the service provided has been exemplary. The staff are very friendly efficient and knowledgeable. The response time and quick delivery of items required is excellent. Would highly recommend them.”

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Posted 3 years ago

“Using our second Bibo. Would never want to be without it. Worth every penny. Water tastes wonderful. Customer service first class. Many thanks.”

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Posted 3 years ago

Thanks for your lovely feedback, Olive! It's great to hear you are on your second BIBO!!

Posted 3 years ago

“Had a dreadful experience after electing to take up Bibo's offer to service our Bibo Bar (at a cost of £250). Returned late, badly packaged and broken. Follow up attempt was little better and, eventually, they sent me a refurbished unit, which the non-return valve failed on after a few weeks. Been a loyal customer for over 10 years but won't be replacing it again.”

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Posted 3 years ago

Thank you for your feedback. It is really unfortunate that since your full service over 6 months ago, we are no longer able to offer support on the BIBO Bar model. As you know, we discontinued this model back in 2019 and are now no longer able to receive parts for it to continue servicing. It looks as though you are still using your BIBO Bar, however, we do have our flagship model, the BIBO Classic, that we offer full support on if you wished to upgrade. :)

Posted 3 years ago

“We have had a BIBO machine for a number of years now. Love how it produces instant boiling water and equally ice cold water at the press of a button. Would be lost without my BIBO”

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Posted 3 years ago

So great to hear you are enjoying the benefits of having a BIBO!

Posted 3 years ago

“We've had our Bibo classic for quite a few years now, yeah, we've had a few problems but the best thing about Bibo is the after sales service, everyone I've spoken to by phone or email are so professional, happy to diagnose issues over the phone rather than send an expensive engineer, if they can't fix the issue there is always a choice of options to suit your needs. In this day and age of a disposable society their desire to help truly stands out, amazing first class customer service always.”

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Posted 3 years ago

Really pleased you are happy with the service you've had from us over the years! We pride ourselves on how we look after our customers and we are always trying to give our customers as many options as possible to suit them! :)

Posted 3 years ago

“Only had the Bibo for a couple of weeks and it is doing everything I expected of it.”

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Posted 3 years ago

Really great to hear! Looking forward to having you as part of the BIBO family for many years to come!

Posted 3 years ago

“Love dealing with Bibo their customer service is exceptional. Our Bibo has been in for a full service. Everything went very smooth and it was returned virtually as new. We missed our Bibo so much. Reminded us why we purchased it. Amazing quality water that’s convenient. Can’t beat instant, filtered, hot and cold water. Would not hesitate to recommend the company and the machine.”

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Posted 3 years ago

Thank you so much for your wonderful feedback, David! :)

Posted 3 years ago

“Fabulous product, fabulous service.”

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Posted 3 years ago

Thanks, Sarah!

Posted 3 years ago

BIBO Water is rated 4.5 based on 1,013 reviews