BIBO Water Reviews

Name: BIBO Water
Rating: 4.53

4.5 Rating 1,021 Reviews

88 %

of reviewers recommend BIBO Water

4.5

Based on 1,021 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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Phone:

01993 880287

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BIBO Water 5 star review on 26th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve used BIBO water for exchanging my gas canisters for about a year now, ordering and delivery are easy,fast, and returning empty canisters are a doddle. However getting your deposit returned takes a little time, and I have had to e-mail them to ask for the deposit to be credited to my card, which I must say has created an extremely fast positive response from the customer service dept.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We're really pleased to hear that yo have been enjoying the BIBO Fizz for some time now! It's a shame to hear that there have been some delays with receiving your deposit refund. We are working on making this a more seamless process to ensure our customers receive their refunds in a timely manner, but it is good to hear that our Customer Service Team have responded quickly when you have had to contact us :-)

Posted 1 year ago

“Bibo provides excellent service. Delivery is always prompt and the return of empty cannisters is easy. I recommend this firm most highly”

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Posted 1 year ago

Thank you for your positive feedback :-)

Posted 1 year ago

“I have recently purchased a Bibo Bar pre-owned and after I purchased a full filter/UV lamp kit from Bibo the display indicated that the filter had been removed. After advise from Customer Support at Bibo I was advised to really push down on the filter whilst twisting to look it. I did this but in my opinion it should not need to have so much force to lock it. I would welcome the reasoning from Bibo”

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Posted 1 year ago

Thank you for your feedback. Some of the filters do need a firm push to ensure they fully engage with the micro-switch at the bottom of the filter sleeve. If using the plastic filter spanner, this process should be much easier :-)

Posted 1 year ago

“BIBO water are a great supplier. The machines themselves work brilliantly and the customer service is fantastic. Poppy is particularly great, she's friendly and always replies to our queries super quickly. Very happy with BIBO!”

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Posted 1 year ago

Thank you for your positive feedback and for highlighting our fantastic team :-) We're really pleased that you are enjoying the benefits of the BIBO!

Posted 1 year ago

“Fantastic service from BIBO from ordering to installation. Friendly, professional and knowledgeable staff. Very pleased with our machine. Would highly recommend.”

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Posted 1 year ago

Many thanks for your great feedback! We're so pleased to hear that you've had a great experience with BIBO so far. We hope you enjoy the benefits of the BIBO for many years to come :-)

Posted 1 year ago

“Excellent service”

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Posted 1 year ago

Thank you for your great feedback :-)

Posted 1 year ago

“I was slightly concerned when I was told the cost of the repair. However when the BIBO was returned I could see that it had been almost rebuilt as new. Very commendable.”

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Posted 1 year ago

Thank you for your feedback. We are really pleased to hear that you are happy with the recent refurbishment of your BIBO :-)

Posted 1 year ago

“Excellent products and return system, and great customer support.”

Helpful Report

Posted 1 year ago

Thank you for your great feedback! :-)

Posted 1 year ago

“The Bibo service is excellent. Would not be without one.”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We are so pleased to hear that you enjoy your BIBO and all it has to offer :-)

Posted 1 year ago

“I have to say the experience of dealing with Bibo has been amazing from start to finish. I originally contacted Bibo when i was looking for a water filtration system. In just over 24 hours i was contacted by their Director of Growth (Mim) who has answered all of my questions and has provided a level of customer service which i have not experienced previously, its been nothing short of perfect. There are a number of water filtration options in the market place, Virgin Pure being one of them (who didnt even respond to my email enquiry). If your looking for a quality product, with a company who care about the customer then genuinely there is no better place to go to than Bibo, they are exceptional and the new Bibo machine i have is fantastic!”

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Posted 1 year ago

Thank you for your feedback! We are so pleased to hear that you have received a great level of service from our team, and that you are enjoying your new BIBO! We're sure you will enjoy the benefits for many years to come :-)

Posted 1 year ago

“Always very efficient with dealing with any questions. Engineers always seem to know what to do to fix machine if anything ever goes wrong. I have had a bibo for over 10 years now and wouldn't ever want to be without one now.”

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Posted 1 year ago

Thank you for your great feedback! We are so pleased to hear that you have been happy with the service of our engineers and have been enjoying the benefits of your BIBO for many years :-)

Posted 1 year ago

“Very good product, works as described. Installation by engineer was very professional as he overcame some issues when connecting to the the water supply.”

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Posted 1 year ago

Thank you for your review! We're so pleased to hear that you are enjoying your new BIBO, and that the engineer who installed the unit for you was able to do so by overcoming issues :-)

Posted 1 year ago

“One of the best purchases I've ever made. Getting filtered chilled or hot water at a simple button press is amazing.”

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Posted 1 year ago

Thank you for your great feedback :-)

Posted 1 year ago

“With local water taste and constantly buying and storing shop brought water started to look at alternatives. Bibo popped up in Google and thought surely any device would fail to remove the foul taste in tap water, gladly I was wrong. As soon as the engineer fitted first sip of cold water the taste was as good as bottled water with no foul taste. But to my surprise the kettle was binned, easy to make beverages, fill the saucepans, making gravy etc. This is one of those appliances once tried there's no going back for the family. Even if the local utilities improved the taste, the practical feature of have boiled water on demand without filling or overfilling and waiting for the kettle to boil. Only fitted this winter and looking forward to a summer with chilled water on demand, so no more jugs in the fridge or creating and popping ice cubes, just cold refreshing water on demand.”

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Posted 1 year ago

Thank you for your review and for your positive feedback! We are so pleased to hear that you are enjoying your new BIBO and the benefits it has to offer! :-)

Posted 1 year ago

“Absolutely outstanding service! Everyone from customer service to installation engineers were amazing. The machine itself is far more advanced than the Virgin Pure I just replaced! Highly recommend !”

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Posted 1 year ago

Thank you for your feedback! We are so pleased to hear that you are enjoying your new BIBO, and that the service you have received from our team has been great!

Posted 1 year ago

“I have had my Bibo for over 9 years now, and the level of service from day one has been first class. The instructions are consistently clear and easy to follow, and the team are always willing to make sensible suggestions to fix issues. Highly recommended.”

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Posted 2 years ago

Thank you so much for your lovely feedback! :)

Posted 2 years ago

“Ordered my Bibo which arrived on the Thursday but as until now Tuesday, 5 days later, I have not been contacted regarding installation. I’m having my kitchen upgraded and have no water inthe kitchen because I’m waiting on an “ engineer “ to contact me. Totally unacceptable. I’m 67 year old with a disabled wife and we are still waiting to have the heater plumbed in......update. All has now been plumbed and is fantastic! Well worth the wait.”

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Posted 2 years ago

“Fantastic product, great customer service. We were previously with VirginPure and changing over to Bibo was the best decision we’ve ever made. Bibo’s customer service respond really quickly and they go above and beyond to sort out any issues with anything at all. Virginpure’s customer service is non existent! The Bibo machine - the cold water is much colder than virgin and the hot water is much hotter than virgin. The Bibo machine is much easier to use and the graphics on the screen give much clearer indications of say what temperature the water is, when it wants a new UV or filter etc whereas with virginpure you have to try and decipher error codes (which aren’t listed in the manual!) oh and virgins customer services (when you can get through!!) don’t even know what their own error codes mean!! I would 100% recommend to anyone who wants a water machine to get a Bibo (if you want a constant headache, an inferior machine and no customer service by all means go with VirginPure but don’t say I didn’t warn you!!)”

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Posted 2 years ago

“There are lots of reviews here about how great the Bibo works. I agree, it’s a fantastic piece of kit. But what if it’s faulty when it first arrives. Well, I had such a scenario. I have to say at this stage the service from the company has been absolutely exemplary and some other companies should follow their lead in customer service. When my Bibo arrived it was leaking water excessively. On examination I discovered there was a component broken off its position inside one of the side covers. It seems it was damaged enroute from The UK to Ireland as the company have assured me they rigorously test every unit immediately before it leaves their warehouse. As I am very familiar with replacing components in this type of device I suggested to the company they send me the replacement component rather than sending the whole unit back to the UK for a replacement. They done that and after fitting the component it showed up a fault with the UV lamp. Again, on my suggestion they sent me a replacement UV lamp. After fitting the UV lamp it still had another fault that was not visible to the naked eye, looked like a fault with the motherboard / control unit. It was jointly decided between myself and the company at this stage that the best thing to do was to replace the unit altogether as it was unclear if there might even be more damage. It seems one of the transport companies done a lot more damage than was originally thought. All through this process the company responded very positively to my emails and other correspondence. I would send them an email and get a reply in a very timely manner. My replacement Bibo is now up and running and works brilliantly. I would definitely recommend this company to anyone. They have been brilliant throughout this whole process even though it was no fault of theirs that one of the transport companies damaged the unit before it got to me. I cannot praise the different staff in Bibo Water enough, all of them have been very pleasant and extremely helpful to deal with.”

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Posted 2 years ago

Thank you for your positive review and feedback. We’re really pleased that we were able to resolve the issue you had and you are now enjoying your new BIBO!

Posted 2 years ago

“L'appareil correspond à mon attente, pour l'utiliser en France le client doit penser à acheter un adaptateur de prise électrique (UK=>EU) et acheter aussi un Té 3/8" => 1/2" pour le raccordement eau. Grand merci à Alex Castle qui a fait en sorte que la machine arrive juste à temps.”

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Posted 2 years ago

Merci beaucoup pour votre avis et cette information utile!

Posted 2 years ago

BIBO Water is rated 4.5 based on 1,021 reviews