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BIBO Water Reviews

4.5 Rating 941 Reviews

89 %

of reviewers recommend BIBO Water

Company Reviews

4.5

Based on 941 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

01993 880287

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BIBO Water 5 star review on 7th July 2022

Rebecca Gregory

BIBO Water 5 star review on 17th June 2022

BIBO Water 5 star review on 5th May 2022

BIBO Water 5 star review on 14th March 2022

BIBO Water 5 star review on 10th March 2022

BIBO Water 5 star review on 6th March 2022

BIBO Water 5 star review on 1st March 2022

Graham Crawshaw

31

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Bibo is better than boiling water in a kettle. It's instant hot and cold water which tastes better than the tap water. It has given us a few problems in the past but all repairs have been quick and without any cost. The instructions for cleaning the hot tank could be better. (Note 8. in the preparation) I followed the instructions and the cleaning solution frothed up and overflowed. This caused a fault. I now turn the water off at the back of the Bibo and it stops the water flowing back into the tank. I then turn the water back on after the solution has been put in. The outside of the nozzle builds up with scale and appears to be rusty. The staff at Bibo are very friendly and efficient.”

Posted 4 years ago

“The machine has been excellent over the the years I have had it, a few things to note though. The cost of the replacement cartridges is high. The cost of the cleaning fluid is very high, and the robustness of the cleaning cartridge leaves one to think it was made with a limited life span as the filler "plug" could have been designed far better than it is and would therefore not broken down as certain plastics do! Could have been made of a different material and saved me £39 for basically a very small plastic plug!!!”

Posted 4 years ago

“The machine is good but the replacement filter cartridges are very expensive”

Posted 4 years ago

“We have had our BIBO for five years or so now and love it. Instant hot water and delcious chilled all from one neat unit.”

Posted 4 years ago

“First of all, the folks at Bibo were great. The product arrived next day delivery, a bit of a glitch with the set up as the 'menu' button refused to work properly. A quick call got an instant response, the promise of a technician call within 2-3 days. Unfortunately he turned up with the wrong part! Not his fault, as the innards of the BIBO unit had changed! An update meant an improved control unit was required. The correct replacement unit was sent to me over the weekend and the technician returned the next day to instal. All working near perfectly now. The handbook refers to a hard water test that should have accompanied the unit, but no sign of it, even after an email request. The unit means a new level of convenience - instant hot/cold water - no more noisy boiling kettles! Overall happy with the purchase!”

Posted 4 years ago

“Am still using my BIBO Classic but the cost of filters and de scaling bottles is becoming close to where we can’t afford it and when that happens we will have to give up using it.”

Posted 4 years ago

“We inherited this nearly 3 years ago when we moved house very good bit of kit. Lovely to have cold filtered water at the touch of a button.”

Posted 4 years ago

“A little delayed in posting filters, also we seem to need cleaner for hot water too now!”

Posted 5 years ago

“The BIBO machine is very easy to use and give you a good quality of water. The only minus is the maintenance site. I do it every few months and always need an instruction. It is not very intuitive.”

Posted 5 years ago

“We live in a hard water area and the tap water does not taste particularly good. It is so convenient to be able to get different temperatures of water from the Bibo and it is so easy to look after.”

Posted 5 years ago

“We have used our machine for 6 years and it has become part of our life. We enjoy the availability of hot water for drinks and cooking, our grandchildren love helping themselves to cool drinks. Generally very reliable, staff are helpful and knowledgeable. Since we have our machine in a kitchen/dining room, we would appreciate a quieter operation but we would not want to be without our Bibo”

Posted 5 years ago

“It is true that if you don't have it you can't see the need, but when you have it and can't use it you miss it! Just drops a star due to the overflow dish having a very small capacity/no full indicator except when it overflows!”

Posted 5 years ago

“Wow!!! Fantastic service from ordering through to installation. Thank you 😁”

Posted 5 years ago

“Excellent product well made and designed but a bit expensive. Think Apple.”

Posted 5 years ago

“I think the product is fantastic, the customer service is quite slow but great when you actually ring up and speak to Molly. I really wish they would sell the 1 litre bottles separately.”

Posted 5 years ago

“We have only dealt with the company in the post and always received prompt and efficient service.”

Posted 5 years ago

“wasn't very clear on what had to be ordered for hot tank cleaning. I purchased the two bottles cleaning fluid only to find out , once I had found instructions online, that I actually need to order the cleaning pack that contains the cleaning cartridge. Without which you can't clean the tank. So another £40 to spend still I will have 4 years worth of cleaning fluid. Please make it clearer which one you need to purchase if it is your first time.”

Posted 5 years ago

“We love our BIBO. We had the bar model which was suitable for couples but upgraded to the larger model as there’s not much difference in size and we can get a lot more hot water before it needs to reheat. It only takes seconds to heat and puts itself to sleep when not used for a while. The cold water is filtered which is great now we’ve stopped buying plastic, we just fill our own bottles. I have given it 4/5 just because of the cost of the filters and light which have to be changed yearly. The after service is great. We have had a BIBO for about 8 years and I can’t think of my kitchen without one now.”

Posted 5 years ago

“Love my BIBO had one now for about. 2 years at this address and 2 years at my old address. The only thing I can say is because I live in a hard water area it’s more expensive to keep it cleaned out and the water filters and lights are quite expensive too”

Posted 5 years ago

“Very good company with good customer service, My only gripe is that my yearly filters purchased on direct debit seem to come later than the year.”

Posted 5 years ago

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BIBO Water is rated 4.5 based on 941 reviews