BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.68

4.7 Rating 7,495 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 7,495 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“l bought... you sent.. done..!!”

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Posted 6 years ago

“As ordered and very prompt delivery. Great service. Thanks”

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Posted 6 years ago

“A very good buying experience, good prices, good packaging quick delivery and quality products. Thank you.”

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Posted 6 years ago

“Fantastic everything you could ever want. But would like to see the minimum £40 spend scrapped”

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Posted 6 years ago

“Arrived on time Quality items value for money”

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Posted 6 years ago

“I cannot fault the service I have received from both sales and technical. Both very helpful and nothing was too much trouble. 5 stars. Will use again and tell all my friends.”

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Posted 6 years ago

“Great service reliable and fast”

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Posted 6 years ago

“Due to ill health, a family wedding and time abroad, the part did not get fitted for two and a half months, then it turned that the wrong part had been ordered. They refused to take it back due to 'stock rotation' I pointed out that it was unopened and that we intended to order the correct part but a very snotty female in customer services wasn't having it. Not impressed, I will not be using them again, nor will the two plumbers that I use.”

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Posted 6 years ago

We apologise you feel let down on this occasion but we have to adhere to our Terms and conditions this is to safe guard customers who may re order the returned products. We have stringent checks to ensure the shelf life on products are within the correct parameters for future orders. We collect and credit customer returns if within the 30 day limit. We pride ourselves on doing what we can for the customer and that’s why we offer a free take back service. Thank you for review and we hope we have addressed your comments and that you will use us again in the future.

Posted 6 years ago

“Great price, free delivery & prompt delivery. Item as sold.”

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Posted 6 years ago

“The PRV was delivered next day and now. Installed. Thank you BES.”

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Posted 6 years ago

“Hi very good service arrived on time great product would use them again.”

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Posted 6 years ago

“Hi ,you sent a wrong order I wanted a double Socked you sent threefold”

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Posted 6 years ago

Many thanks for your message. As discussed with you earlier you were correctly sent the item you ordered and if this is incorrect for your needs please speak to our Technical team for advice. Best wishes, BES.

Posted 6 years ago

“Good quick service, item ordered just what we needed, thank you BES.”

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Posted 6 years ago

“Can't fault them, great stock holding, great service and good communication. I use them on an almost daily basis, very impressed.”

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Posted 6 years ago

“Couldn’t fault the service,easy to order,straight forward and you can choose the day you want your item delivered, my item arrived the very next day as promised l will definitely use BES again”

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Posted 6 years ago

“Always got what I need..and delivered Quickly”

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Posted 6 years ago

“I have a note on my site which says to leave round back of house. UPS came when I was not in and I had to travel 3 miles to retrieve my parcel I am not impressed”

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Posted 6 years ago

Many thanks for your message. As I said in our conversation earlier please accept our apologies on behalf of our courier. Best wishes, BES.

Posted 6 years ago

“Item ordered in stock and delivered free next day. That's the way to do it!”

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Posted 6 years ago

“First, the positive. The product arrived quickly and works well. However I asked them to deliver to a self storage company. It arrived without any identifier on the outside so they had to open it and call the number on the delivery note to find who it was for. When I complained to customer services the lady I spoke to did not accept that this is a problem. She said I should put my name in the comments box on the order. All very well after the event but not really a fix.”

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Posted 6 years ago

Many thanks for your comment. As I explained when we spoke earlier I will advise The Sales Manager and IT Department re your comments. Best wishes, BES.

Posted 6 years ago

“Great prices, great service.”

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Posted 6 years ago

BES.co.uk is rated 4.7 based on 7,495 reviews