BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.69

4.7 Rating 7,220 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 7,220 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The small part I needed came swiftly but it could have been sent economically in a Jiffy bag. However I received a heavy paper catalogue in a large box with my tiny item. I was charged for postage on a catalogue that I didn't request or need. Added to which a second unwanted catalogue arrived the next day in the post. I would have been happy with just what I had ordered.”

Helpful Report

Posted 9 years ago

“Selected next day delivery and paid extra to find on the expexted day of delivery nothing arrived.Customer service refunded me the delivery and explained that if you order after 8pm your order will be the following day.”

Helpful Report

Posted 9 years ago

“Ordered 2 jets for a propane burner which were fine but arrived in a ridiculously large box which cost me 1kg postage! They could have been sent in a small envelope.”

Helpful Report

Posted 9 years ago

“Sent my delivery to the wrong address which caused all kinds of problems and delays.”

Helpful Report

Posted 9 years ago

“Long time until delivered, had two calls from a stroppy rep to say "I had to call her back!" Don't know why she called, I just didn't want to talk to someone that rude.”

Helpful Report

Posted 9 years ago

“The packaging & Courier Postage cost more than the actual item contained with. The item could have just been placed in a small jiffy bag & dispatched through Royal Mail, which would have meant I would have received the item within 2 - 3 Days from dispatch. NO - Used UPS Courier Service, which meant the whole "OVERSIZED" package went all the way around Scotland, before arriving in the Outer Hebrides by Ferry. Study your logistical approach to dispatching & listen to the customers advice, not what you think you know?”

Helpful Report

Posted 9 years ago

“two tiny fittings, in a massive box full of air and packing that the carrier would not leave on the door step after trying to deliver once. Had to wait until the weekend to drive about four miles to pick it up. What is the point in having something delivered in huge package that I have to go and pick up”

Helpful Report

Posted 9 years ago

“It would have been nice if, when I'd spoken to customer services and been told they'd have to ring me back with an answer to my query and we'd agreed email was a better option, when I went on to use their online contact form (no email address listed), someone had bothered to answer my question.”

Helpful Report

Posted 9 years ago

“The delivery company you use here in Dundee is not satisfactory. Today they left a 'delivery missed' card. They left an address for pick up. It took me 90 minutes to find the shop where the parcel was stored despite it only being 600m from my house. The reason being that the collection address left on the 'delivery missed' card was incomplete. I only found the shop by going to the UPS website where there was a photo of the shop. The shop owner told me that many people complain that they can not find the collection location - this being his shop. UPS need to make it clearer exactly where the shop is. The address written on the 'delivery missed' card was 'Lifestyle 325 Hilltown'. No postcde - It isn't good enough. Even the UPS website shows the collection address in the wrong location - it shows it as the Spar shop - it isn't the Spar shop. It took 90 minutes to find the shop.”

Helpful Report

Posted 9 years ago

We are sorry for the poor service experienced on this occasion. However, thank you for bringing this to our attention and rest assured we will be taking up this issue with UPS.

Posted 9 years ago

BES.co.uk is rated 4.7 based on 7,220 reviews