BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.68

4.7 Rating 7,767 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 7,767 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery still not received items after 5 days hopefully get delivered today Delivery never read instructions where to leave items”

Helpful Report

Posted 9 years ago

“Access to your Trade Counter on foot is not allowed, according to your signage. The faded hand-written note by the main door guides you round the building to the left; the footpath ends in a shrubbery. When the road (hidden behind more bushes) is taken, a further notice forbids pedestrain (sic) access. If this notice is defied, the Trade Counter door bears a notice declaring it a Fire Exit, and only to be opened in an emergency. An additional rather unfriendly notice forbids access to any toilet facilities for visitors. Rather unwelcoming on the whole. However, the staff I encountered were helpful and courteous.”

Helpful Report

Posted 9 years ago

“To be fair I doubt the damage sustained to our two lengths of twin wall pipe was anything to do with BES however if the pipes had been packaged into boxes rather than just wrapped in bubble wrap perhaps the courier wouldn't have crushed them. Having said that when I rang to tell them the damage had occurred they didn't quibble it at all and sent out a replacement. I'm still left with the crushed item though which they said would be collected, but it hasn't.”

Helpful Report

Posted 9 years ago

“part no .11350 (£ 16.56+PP) I purchased last week is faulty, but will cost more to have it replaced, what shall I do? Tony howarth..”

Helpful Report

Posted 9 years ago

“The service was speedy but the item I ordered ( a pair of wellnut fittings for a new loo seat) were very flimsy, the small metal nut just came out when I tried to tighten the screws and are now useless. Also the size of the box was ridiculous. The actual item was so small that a small Jiffy bag would have done, and the postage charge would have been a lot less.”

Helpful Report

Posted 9 years ago

“Good price on the item but I thought the postage was a quite expensive. When package arrived I found out why, included was a thick catalogue that bumped the weight up nicely. Interesting choice for an Internet order, catalogue looks great in my recycling bin.”

Helpful Report

Posted 9 years ago

“Two of the three packages from BES arrived open. The tube package was completely open at both ends and the end of one of the tubes was damaged. The package containing my compression fittings was also badly squashed and torn in one place. Happily, apart from the piece of 15mm copper tube that was dented at the end all my order was in tact. I have taken photographs should you require them.”

Helpful Report

Posted 9 years ago

“Needed ducting urgently. Paid extra for `diamond` delivery. Fitters phoned the following day asking for news on the delivery. Told that items had been signed for at 8:50 am by BRISS (no idea who that is)! Hot summery weather so fitters on site at 8:00 am and doors to house open so no issues with `nobody home`. Lots of gnashing of teeth and eventually another order sent to site. BES sales say it was a cock-up by the couriers. Now awaiting credit against our account. Sounds like another courier company is required?”

Helpful Report

Posted 9 years ago

“I ordered 2legths of sleeved copper pipe. both came bent. i contacted you on the website but I received no reply. the only thing good about the service was the delivery speed.”

Helpful Report

Posted 9 years ago

“The product was fine (2 Radiator bleed keys in a clockwork winding key style). However I did not ask for a catalogue and the postage charged for a pair of radiator bleed key was ridiculous and it all arrived in a large box when I just wanted the bleed keys. I repeat the actual bleed keys were exactly what I wanted just everything else was overkill and to be charged for your product advertising is beyond the pail.”

Helpful Report

Posted 9 years ago

“The small part I needed came swiftly but it could have been sent economically in a Jiffy bag. However I received a heavy paper catalogue in a large box with my tiny item. I was charged for postage on a catalogue that I didn't request or need. Added to which a second unwanted catalogue arrived the next day in the post. I would have been happy with just what I had ordered.”

Helpful Report

Posted 9 years ago

“Selected next day delivery and paid extra to find on the expexted day of delivery nothing arrived.Customer service refunded me the delivery and explained that if you order after 8pm your order will be the following day.”

Helpful Report

Posted 9 years ago

“Ordered 2 jets for a propane burner which were fine but arrived in a ridiculously large box which cost me 1kg postage! They could have been sent in a small envelope.”

Helpful Report

Posted 9 years ago

“Sent my delivery to the wrong address which caused all kinds of problems and delays.”

Helpful Report

Posted 9 years ago

“Long time until delivered, had two calls from a stroppy rep to say "I had to call her back!" Don't know why she called, I just didn't want to talk to someone that rude.”

Helpful Report

Posted 10 years ago

“The packaging & Courier Postage cost more than the actual item contained with. The item could have just been placed in a small jiffy bag & dispatched through Royal Mail, which would have meant I would have received the item within 2 - 3 Days from dispatch. NO - Used UPS Courier Service, which meant the whole "OVERSIZED" package went all the way around Scotland, before arriving in the Outer Hebrides by Ferry. Study your logistical approach to dispatching & listen to the customers advice, not what you think you know?”

Helpful Report

Posted 10 years ago

“two tiny fittings, in a massive box full of air and packing that the carrier would not leave on the door step after trying to deliver once. Had to wait until the weekend to drive about four miles to pick it up. What is the point in having something delivered in huge package that I have to go and pick up”

Helpful Report

Posted 10 years ago

“It would have been nice if, when I'd spoken to customer services and been told they'd have to ring me back with an answer to my query and we'd agreed email was a better option, when I went on to use their online contact form (no email address listed), someone had bothered to answer my question.”

Helpful Report

Posted 10 years ago

“The delivery company you use here in Dundee is not satisfactory. Today they left a 'delivery missed' card. They left an address for pick up. It took me 90 minutes to find the shop where the parcel was stored despite it only being 600m from my house. The reason being that the collection address left on the 'delivery missed' card was incomplete. I only found the shop by going to the UPS website where there was a photo of the shop. The shop owner told me that many people complain that they can not find the collection location - this being his shop. UPS need to make it clearer exactly where the shop is. The address written on the 'delivery missed' card was 'Lifestyle 325 Hilltown'. No postcde - It isn't good enough. Even the UPS website shows the collection address in the wrong location - it shows it as the Spar shop - it isn't the Spar shop. It took 90 minutes to find the shop.”

Helpful Report

Posted 10 years ago

We are sorry for the poor service experienced on this occasion. However, thank you for bringing this to our attention and rest assured we will be taking up this issue with UPS.

Posted 10 years ago

BES.co.uk is rated 4.7 based on 7,767 reviews