BES.co.uk Reviews

Name: BES.co.uk
Address: Unit 12, Junction 6 Industrial Park, Birmingham, Birmingham
Rating: 4.68

4.7 Rating 8,251 Reviews

93 %

of reviewers recommend BES.co.uk

4.7

Based on 8,251 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Location:

Unit 12, Junction 6 Industrial Park, Birmingham
Birmingham
B6 7JJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price and next day delivery which really was next day as a bonus. All items in stock which allowed me to complete my job as promised.”

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Posted 4 years ago

“Brilliant prices and range of items. Ordered 2pm one day,,,,,,,,,, here 11am the next”

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Posted 4 years ago

“Very poor delivery time”

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Posted 4 years ago

Thank you for your feedback. Please can you provide more information (transaction/order no.) so that we can investigate. Regards, BES

Posted 4 years ago

“Re order No 1000738282.The replacement door arrived yesterday in perfect condition. Speedy delivery by UPS. Thanks to Customer Services for resolving the pin issue. Would I use BES again? A BIG YES.”

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Posted 4 years ago

“First time order. Happy with product. Fast delivery.”

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Posted 4 years ago

“Fast and efficient”

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Posted 4 years ago

“My first time order BES Good price and fast delivery I am going to use them again Fast delivery as well”

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Posted 4 years ago

“First class service and delivery”

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Posted 4 years ago

“Great service as always! That’s why we use them”

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Posted 4 years ago

“Excellent turnaround time. Helpful staff. Thankyou”

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Posted 4 years ago

“Service perfect will deal with again, delivery very fast, price's exceptional. Only poor point, i did not receive first order catalogue.”

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Posted 4 years ago

“Electricity Box arrived today. Disappointed that both door pins were bent. Tried to straighten the brass spring pin but it snapped!”

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Posted 4 years ago

Please can you contact customerservices@bes.ltd.uk and they will sort out the replacement pins for you. We are sorry for the inconvenience. Apologies. BES

Posted 4 years ago

“Very quick service and delivery,the cost of materials is ridiculous at moment so if had to of paid postage wouldn’t of ordered”

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Posted 4 years ago

“Great service from this company, parts delivered quickly. I will be recommending them to my friends and family.”

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Posted 4 years ago

“Happy with purchase and turned up on time will definitely use again top website”

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Posted 4 years ago

“Great products but postage is a money making joke.”

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Posted 4 years ago

Thank you for your feedback. Please note that our delivery fee is very competitive in the market place. Plus delivery is FREE for all orders over £50. Regards, BES

Posted 4 years ago

“Remarkable service, excellent stock and very helpful colleagues 10/10”

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Posted 4 years ago

“I ordered a bulk purchase of Brittherm central heating pumps. The picture on website shows RED pumps. But BLACK pumps were supplied. No refund has been offered. I checked with Brittherm and have been advised that their pumps are now BLACK. So its poor communication. Bes website has still not been updated to show BLACK pumps. On the positive side, delivery was quick.”

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Posted 4 years ago

Thank you for your feedback. Please note BritTherm recently changed the colour of selected products. The pumps purchased are exactly how they were delivered to BES. We apologise for any misunderstanding. Regards, BES

Posted 4 years ago

“Could not have been easier to order exactly what I needed. Delivered as promised next working day. Order form and invoice very clear. I'll shop here again. I only wish that I could have had this high standard of service when I was out there in the field. Keep it up.”

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Posted 4 years ago

“My parcel was delivered to the shop for collection. When I went to get it I was told it hadn’t arrived, even though I had received notification it had. I returned a couple of days later and was told again it hadn’t arrived. After about 20 minutes discussion, the shop keeper found a parcel without a name on it, however BES written on the label. I was able to show them the invoice, which had a corresponding number. After 2 trips and some time I was eventually given my parcel. Please can you make sure you put a name on the label?”

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Posted 4 years ago

Sincere apologies. Our IT dept. have been made aware. Thankfully this is a rare occurrence. We are sorry for any inconvenience. Regards, BES

Posted 4 years ago

BES.co.uk is rated 4.7 based on 8,251 reviews