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Berry's Jewellers Reviews

4.9 Rating 1,835 Reviews

97 %

of reviewers recommend Berry's Jewellers

Company Reviews

Product Reviews

4.9

Based on 1,835 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

$Read Berry\'s Jewellers Reviews$

About Berry's Jewellers:

Berry's has been a family run jewellers for over 125 years. During this time it has opened boutiques in Leeds, Newcastle, Nottingham, Hull, York & Windsor. We sell the finest diamond jewellery and luxury watches.

If you are looking for a unique piece of jewellery, why not try our jewellery design service? Our in-house designers can work with an existing piece of jewellery to make a brand new style or create something totally unique from scratch to your own individual specification.

As well as our repairs, cleaning and restorative services we can also help you with valuations and gemological appraisal as part of our comprehensive range of jewellery and watch services.

Visit Website

Phone:

01132454797

Location:

62 Albion Street, United Kingdom,
62 Albion Street, United Kingdom
Leeds
LS1 6AD

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Berry's Jewellers 5 star review on 21st April 2024

Berry's Jewellers 5 star review on 6th April 2024

Berry's Jewellers 5 star review on 6th April 2024

Berry's Jewellers 5 star review on 3rd April 2024

Berry's Jewellers 5 star review on 16th March 2024

Berry's Jewellers 5 star review on 11th February 2024

Berry's Jewellers 5 star review on 13th December 2023

137

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can be no more generous in my rating owing to the lack of response to a recent enquiry.”

Posted 3 months ago

“Watch largely fine, no plastic coverings at all plus a small ding on the bezel at 50mins. Wiped with clean sterile clean cloth and debris removed revealing very faint 2-3mm mark - not noticeable in EDC use but overall suggestive of this being a return or ex display model. Mistakenly assumed it came with watch winder & advised later that it doesn’t as item reduced which is fine, my error. When I replied accepting that but saying it’s still a shame for a purchase of that value, asst manager defaulted to “it’s in the t&cs” which I wasn’t disputing. Said if I make my next/Pelagos purchase with Berrys he’d send me 2 wonders as “act of good faith”. A further £4k to get 2 promo items that are bulk buy for ADs isn’t really an act of good faith or an incentive. Regardless of value or brand or discount, there are better customer experiences to be had out there that are more deserving of our money & brand loyalty. Watch is great - but that’s down to Tudor.”

Posted 9 months ago

“I have ordered a Messika diamond bracelet from you. When the item arrived, the box was slightly open.”

Posted 1 year ago

“Berry’s of Newcastle have got to be the BEST EVER to have dealings with, I’ve not dealt with such a helpful bunch of people, Buy from them and find out for yourself !”

Posted 1 year ago

“I purchased my second Panerai from Berry’s having been pleased with the service during the purchase of the first one. My new Panerai arrived and upon opening the box the watch was covered in finger prints, had a couple of minor scratches and the tags were cut and upon closer inspection it was clear that my new watch was an ex display model and not brand new. I was disappointed and contacted Berrys who advised me to bring it into store for an exchange. This wasn’t ideal as Leeds is 65 miles from where I live but due to the value of the watch I drove to Leeds and exchanged it for a brand new one with all the stickers intact. The watch is great however ineas disappointed to have been given an ex display model.”

Posted 1 year ago

“I purchased an IWC Portugieser ( IWC500705 ) on a Blue Strap from Lee at Berry’s in Newcastle in June 2021, the watch is everything I hoped it would be and looks excellent worn with a suit. At the start of 2022 I decided I needed another watch that I could wear everyday and I could then keep the Portugieser for special occasions. Once again I visited Lee at the Newcastle branch, and with his excellent guidance and I decided on a IWC Pilots Watch Chronograph ( IW 377709 ) . The watch is very robust and meets all my requirements for an everyday watch. I can highly recommend the IWC Brand and the guidance I received at Berry’s in Newcastle from Lee.”

Posted 1 year ago

“Bought an Omega Speedmaster which arrived quickly. Watch was loose in box and without stickers so I'm suspecting ex display. Not a big deal but takes the edge of the buying experience. I wouldn't use again unless I could pick the watch up in person.”

Posted 2 years ago

“Great watch at a great price , just a shame it took 3 months to send me part of the order”

Posted 2 years ago

“Lovely item shame it wasnt packaged as I thought it would’ve been”

Posted 3 years ago

“Have purchased from berry’s a few times both online and in store and had repairs done Service is good But seem to forget to send the free gift Had to remind them this time and never got the one before Bit disappointed by this”

Posted 3 years ago

“My husband bought a Chopard watch for me as Christmas gift, it arrived quickly, he checked the paperwork no issues then wrapped it. When I opened it, I was very exited as I like it very, but the stud on the side of the strap was broken... honestly for such expensive diamond watch, I expected better quality...”

Posted 3 years ago

“A beautiful watch! Unfortunately, it arrived with a scuffed strap but this was replaced free of charge within a week.”

Posted 3 years ago

“I would like to thank Sally and the staff at Berry's Windsor . I visited the store today needing at short notice a replacement battery for my Cartier watch.They were extremely friendly,cooperative and professional and carried out the replacement whilst I waited. Furthermore despite my protestations they insisted no payment was necessary.I would highly recommend visiting this store if you are in the Windsor area.Superb service.”

Posted 4 years ago

“OK service.”

Posted 4 years ago

“The quality of this bracelet was beautiful, however they do not come in different sizes and because of this it was too big for my mums wrist. She was absolutely devastated as she wanted it so much. But returning this item hasn't seemed to be a problem, I emailed the customer services who have given me a number and I have posted the item back”

Posted 6 years ago

“Delivery was very prompt and well packaged but the next day we rang the store in Newcastle to be told that we could take the watch in for the strap to be adjusted but it would take 2 to 3 hours even though we explained we did not have this time available, not very good after sales for an item that cost nearly 2k”

Posted 7 years ago

“Ordering & delivery were straight forward and efficient. But when I went into the Leeds Albion street shop for the bracelet re-sizing , after initial contact with someone I felt mostly ignored. The person I dealt with left me sitting at a table on my own , while she chatted to another assistant at the counter . She didn't ask me if I was happy with the watch or if I had any questions, I had to call her over . She didn't seem like a regular assistant, so I don't know if she was some kind of manager or owner . But I was disappointed with the attention I wasn't getting. Hope this comments don't sound like I'm being petty , but its not everyday you spend that kind of money on a watch .”

Posted 7 years ago

“I ordered online but spoke to the help desk to ensure the item (Bremont watch) was in stock. It was, in the Leeds store. Outstanding telephone support! However, when the watch arrived it had clearly been a display watch and tried on several times, disappointing. As this watch is hard to source I chose to hold onto it but I am looking at £180 for a replacement strap. Not something I expected from a brand like Berry's.”

Posted 7 years ago

“Great on the day Overall and came away with a luxury product. I wanted an additional strap and folding clasp for the watch and wanted to order there and then but the sales lady offered as a good jestuer, would include the extra in with the price originally quoted. What a nice group to deal with!. I then had a phone call ensuring that I had requested the correct fastening. Yes a folding clasp as befor. Next day I get a call to say it's arrived and I need to bring in my recipt as proof. So than I take time off from work and go to Nottingham and pick up the item. In the shop I get given a strap and no clasp? The store sales then informes my that there has been a mistake!!! She can order a clasp, but there will be an additional charge of £210 but I could . On the day I purchased the watch I would have paid the price, it was me that wanted the strap and clasp. Feeling rather let down to say the least. The store realised the mistake on the order and amended the sales slip after the event”

Posted 8 years ago

Berry's Jewellers is rated 4.9 based on 1,835 reviews