Berry's Jewellers Reviews

Name: Berry's Jewellers
Address: 62 Albion Street, United Kingdom, 62 Albion Street, United Kingdom, Leeds
Rating: 4.86

4.9 Rating 2,159 Reviews

97 %

of reviewers recommend Berry's Jewellers

4.9

Based on 2,159 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

$Read Berry\'s Jewellers Reviews$

About Berry's Jewellers:

Berry's has been a family run jewellers for over 125 years. During this time it has opened boutiques in Leeds, Newcastle, Nottingham, Hull, York & Windsor. We sell the finest diamond jewellery and luxury watches.

If you are looking for a unique piece of jewellery, why not try our jewellery design service? Our in-house designers can work with an existing piece of jewellery to make a brand new style or create something totally unique from scratch to your own individual specification.

As well as our repairs, cleaning and restorative services we can also help you with valuations and gemological appraisal as part of our comprehensive range of jewellery and watch services.

Visit Website

Phone:

01132454797

Location:

62 Albion Street, United Kingdom,
62 Albion Street, United Kingdom
Leeds
LS1 6AD

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Berry's Jewellers 5 star review on 13th April 2025

170

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The picture shows a reasonable size necklace small sphere and diamond one rose gold was so tiny and chain so think can hardly see it ! My fault maybe but a bit more info online as so small would be good so disappointed was a present”

Helpful Report

Posted 2 days ago

“Various issues with watch purchase. Paid more than price advertised on website; bracelet not initially adjusted to right size, lugs scratched when having bracelet re-adjusted and included nato strap already frayed after one week’s wear.”

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Posted 1 week ago

“Got my daughter the lovely Gucci ring for her Christmas but it's started tarnishing only 3wks after christmas.”

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Posted 5 months ago

“Got posted to wrong address wasn't even my number door on Package lucky the postman nos me”

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Posted 7 months ago

“Very disappointed with the way they handled the issue with my return”

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Posted 11 months ago

“Not interested in a “relationship” only link selling products, spent in excess of £50,000 with this business (buy something undesirable & be afforded the “favour” of buying something desirable) in this case the desirable being Patek Sports watches! Was assured that once a client progressing to other desirable pieces is much easier as the trust is there! Approached to buy another model, to be told they require a spend upwards of £100,000, then wait in line! Not good for genuine enthusiasts”

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Posted 11 months ago

“Poor service”

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Posted 1 year ago

“Ordered a Tissot automatic watch online for Christmas in the black Friday sale. After the initial confirmation email I was emailed again and told that unfortunately the price was wrong and they would not be able to fulfill the order and gave me a refund. Not happy if they made the mistake they should honour it, surly a company that makes 10's or 100's of thousands a year can afford to honour a few hundred quid mistake but oh well. Big downer for Christmas though.”

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Posted 1 year ago

“Absolutely appalling, I left the Albion store in tears and distress. This was nearly two week ago and I’m still suffering anxiety, migraines and stress. I have never been made to feel so worthless in my life.”

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Posted 1 year ago

“Wouldn't shop here again. Have to pay for return shipping and then also took more money because it looked used when it was never even worn. waste of time and money.”

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Posted 2 years ago

“The service from start to finish was very good. Quality of the ring is excellent too”

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Posted 2 years ago

“Very unhelpful service from one of the York stores. Just couldn’t be bothered to be helpful. Would have been a really easy thing to assist with.”

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Posted 2 years ago

“Poor customer service.”

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Posted 3 years ago

“The delivery was "lost" for a short time by the courier, support from Berry's and its staff was very poor, one person I spoke to was nothing short of rude”

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Posted 4 years ago

$Read Berry\'s Jewellers Reviews$

We are sorry to hear this Mr Hall. I know that this was escalated to our Group Operations Manager who dealt with this for you and we apologise for the delay in the watch arriving with you due to our third party delivery Company.

Posted 4 years ago

“Excellent service thank you”

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Posted 4 years ago

“Your sizes are very out. Had to return a Gucci ring 3 times which cost me £6.60 each time. I asked for a refund the second and 3 rd time I return item but I was denied.”

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Posted 4 years ago

“Tried to phone to find out about my order but it says number blocked. No follow up email despite trying to contact you. Bad service would not recommend. Not happy”

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Posted 5 years ago

“I sent an email to the LEEDS branch with a view to buying a watch and got no response for five days so I sent another asking to confirm they had received my email. No response so I phoned LEEDS and they had received my email. No sensible explanation given. Anyway, the brand I wanted was only available at the YORK branch so James said he would forward my email to them. STILL NO RESPONSE. Do they want to sell watches or not?????”

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Posted 5 years ago

“Great offer on the watch I wanted. Liked you good pay with paypal. Website easy to use and quick next day delivery and free. Would use again. Very easy and smooth and my daughter loved her present.Thank you”

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Posted 5 years ago

“Having bought Breitling watch from Berry`s Newcastle just over 5 years ago went into shop for battery replacement, staff member said it would be about £100 which i agreed to, however he said that it would only be sent away for an estimate, as they usually say that the watch will need a full service. As i have had no problem with the time-keeping i assumed that this was only as a precautionary measure. nearly 2 weeks later i received a phone call from a shop member saying the watch failed the quartz time test and needs a full service, price would be in excess of £500. Having declined the offer the watch was returned with a £80 charge. when i picked up the watch i complained about the bully tactics and asked if i could have the repair firms telephone number, Berry`s declined saying they would get the company to give me a ring to dicuss the matter as i thought that this was my watch and that it was up to me if i required the service or not, 5 days later i am still waiting to hear from either one. not a happy chappy”

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Posted 6 years ago

Berry's Jewellers is rated 4.9 based on 2,159 reviews