Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Berry's Jewellers Reviews

4.9 Rating 1,830 Reviews

97 %

of reviewers recommend Berry's Jewellers

Company Reviews

Product Reviews

4.9

Based on 1,830 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

$Read Berry\'s Jewellers Reviews$

About Berry's Jewellers:

Berry's has been a family run jewellers for over 125 years. During this time it has opened boutiques in Leeds, Newcastle, Nottingham, Hull, York & Windsor. We sell the finest diamond jewellery and luxury watches.

If you are looking for a unique piece of jewellery, why not try our jewellery design service? Our in-house designers can work with an existing piece of jewellery to make a brand new style or create something totally unique from scratch to your own individual specification.

As well as our repairs, cleaning and restorative services we can also help you with valuations and gemological appraisal as part of our comprehensive range of jewellery and watch services.

Visit Website

Phone:

01132454797

Location:

62 Albion Street, United Kingdom,
62 Albion Street, United Kingdom
Leeds
LS1 6AD

Write Your review

Tell us how Berry's Jewellers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Berry's Jewellers 5 star review on 6th April 2024

Berry's Jewellers 5 star review on 6th April 2024

Berry's Jewellers 5 star review on 3rd April 2024

Berry's Jewellers 5 star review on 16th March 2024

Berry's Jewellers 5 star review on 11th February 2024

Berry's Jewellers 5 star review on 13th December 2023

Berry's Jewellers 5 star review on 5th December 2023

136

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor service”

Posted 1 week ago

“Ordered a Tissot automatic watch online for Christmas in the black Friday sale. After the initial confirmation email I was emailed again and told that unfortunately the price was wrong and they would not be able to fulfill the order and gave me a refund. Not happy if they made the mistake they should honour it, surly a company that makes 10's or 100's of thousands a year can afford to honour a few hundred quid mistake but oh well. Big downer for Christmas though.”

Posted 4 months ago

“Absolutely appalling, I left the Albion store in tears and distress. This was nearly two week ago and I’m still suffering anxiety, migraines and stress. I have never been made to feel so worthless in my life.”

Posted 9 months ago

“Wouldn't shop here again. Have to pay for return shipping and then also took more money because it looked used when it was never even worn. waste of time and money.”

Posted 11 months ago

“The service from start to finish was very good. Quality of the ring is excellent too”

Posted 11 months ago

“Very unhelpful service from one of the York stores. Just couldn’t be bothered to be helpful. Would have been a really easy thing to assist with.”

Posted 11 months ago

“Poor customer service.”

Posted 2 years ago

“The delivery was "lost" for a short time by the courier, support from Berry's and its staff was very poor, one person I spoke to was nothing short of rude”

Posted 2 years ago

$Read Berry\'s Jewellers Reviews$

We are sorry to hear this Mr Hall. I know that this was escalated to our Group Operations Manager who dealt with this for you and we apologise for the delay in the watch arriving with you due to our third party delivery Company.

Posted 2 years ago

“Excellent service thank you”

Posted 3 years ago

“Your sizes are very out. Had to return a Gucci ring 3 times which cost me £6.60 each time. I asked for a refund the second and 3 rd time I return item but I was denied.”

Posted 3 years ago

“Tried to phone to find out about my order but it says number blocked. No follow up email despite trying to contact you. Bad service would not recommend. Not happy”

Posted 3 years ago

“I sent an email to the LEEDS branch with a view to buying a watch and got no response for five days so I sent another asking to confirm they had received my email. No response so I phoned LEEDS and they had received my email. No sensible explanation given. Anyway, the brand I wanted was only available at the YORK branch so James said he would forward my email to them. STILL NO RESPONSE. Do they want to sell watches or not?????”

Posted 4 years ago

“Great offer on the watch I wanted. Liked you good pay with paypal. Website easy to use and quick next day delivery and free. Would use again. Very easy and smooth and my daughter loved her present.Thank you”

Posted 4 years ago

“Having bought Breitling watch from Berry`s Newcastle just over 5 years ago went into shop for battery replacement, staff member said it would be about £100 which i agreed to, however he said that it would only be sent away for an estimate, as they usually say that the watch will need a full service. As i have had no problem with the time-keeping i assumed that this was only as a precautionary measure. nearly 2 weeks later i received a phone call from a shop member saying the watch failed the quartz time test and needs a full service, price would be in excess of £500. Having declined the offer the watch was returned with a £80 charge. when i picked up the watch i complained about the bully tactics and asked if i could have the repair firms telephone number, Berry`s declined saying they would get the company to give me a ring to dicuss the matter as i thought that this was my watch and that it was up to me if i required the service or not, 5 days later i am still waiting to hear from either one. not a happy chappy”

Posted 5 years ago

“Used Berry’s (Leeds) in the past for my watch service and gifts for my wife and been really pleased with the very attentive staff, professionalism and customer delivery. I felt very well looked after and completely trusted them with my timepiece. Unfortunately, I will not be entrusting them again after my latest experience. My favourite watch is 10 years old and has worked perfectly over that period (never had or needed a full service in my opinion - watchmaker family member gave me confidence in my judgement). Timekeeping has been as good as my ‘2nd’ main watch, a quartz movement throughout. Recently took my ‘No1’ watch in for a £250 maintenance service (to be sent away to Breitling). Shop advised they would recommend a full service given its age (at a price range somewhere around 3x the cost of the maintenance service) and that if I reneged once the proper, final quote was provided by Breitling, I would need to pay a £50 ‘return undone fee’. I declined their kind offer of a full service (c£800 was some way more than I wanted to pay to service a watch which has given me no issues whatsoever accuracy wise). Berry’s therefore accepted my watch for sending to Breitling to undertake my requested Maintenance service at a cost of £250. A few days later, Berry’s emailed to advise Breitling say they needed to do a full service on my watch. I reconfirmed my preference and request for a maintenance service. Breitling refused to undertake the Maintenance service telling me it needed a full service (even though it is working perfectly well and accurately). I refused (again, as I did before the watch was sent to Breitling) the full service. I am now faced with having to pay a £50 return undone fee to get my watch back even though it is Breitling who have reneged on the service I asked for and the service which Berry’s accepted my watch for. After a long exchange of emails, I have been unable to have Berry’s see that they should be supporting ME as the customer given seemingly Breitling are not delivering ‘our’ requested service (I have not reneged on any contract that I have entered into with Berry’s and remain wanting the maintenance service). I have now been told by Berry’s to take it up with Breitling direct. Berry’s, as my agent in this transaction, have simply dropped me and that’s not a great place for me to be now having to deal with the faceless behemoth that is Breitling, to retrieve my prized watch. Why on earth should I pay £50 to have my watch back in no better condition than when I left it with Berry’s?. I know a few Breitling owners who similarly are not impressed! At the time of writing, I remain awaiting word from Breitling but once I do get it back, I will in future use another quality jeweller for my watch and gifting needs. Not happy!”

Posted 5 years ago

“Ruined a family heirloom being passed down, gutted. We asked for a simple engraving and it was faint and out of alignment.. letters were too far away and not even level with the rest. In certain light angles it couldn't even be seen! I could have done it better myself. Ruined Christmas for us.”

Posted 6 years ago

“Deal done on a watch and payment made. The order was subsequentally cancelled and refunded as they decided they didn't like the terms they offered after the sale. Very poor.”

Posted 6 years ago

“I have emailed Berrys twice over a 7 day period regarding upgrading an Omega Constellation. So far I have been completely ignored.”

Posted 6 years ago

“Whilst the staff were helpful over the phone, there were unfortunately a few unacceptable issues that occurred. Firstly, the watch that I ordered had the wrong address and was attempted to deliver to the wrong address - which could have lead to an exceptionally expensive item ending in the wrong hands. In addition to this when I was finally able to rectify the matter and received the watch, I was disappointed to see that the item had not been placed correctly back in the box - meaning that the watch was able to move and scratch in the box. Finally when taking the item to the Omega shop to have links removed, they informed me that the watch had been handled incorrectly when priorly handled and links adjusted. This further disappointed me as the item was not only meant to be new, but in excess of £4500 and would expect the highest standards/care when being dealt with. Overall this is far from a glowing review...”

Posted 6 years ago

“"I've tried for two weeks to see the watch I want. I've been promised it will come to Hull but only when I chase. I'm trying to buy a watch with an RRP of £8.6 k. Service was initially good, subsequently beyond shocking. They have my email, mobile and company details. No contact, no calls, no email, nothing. Beyond shocking........"”

Posted 6 years ago

«
1
2
»

Berry's Jewellers is rated 4.9 based on 1,830 reviews