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Berry's Jewellers Reviews

4.9 Rating 2,159 Reviews
97 %
of reviewers recommend Berry's Jewellers
4.9
Based on 2,159 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Berry\'s Jewellers Reviews

About Berry's Jewellers:

Berry's has been a family run jewellers for over 125 years. During this time it has opened boutiques in Leeds, Newcastle, Nottingham, Hull, York & Windsor. We sell the finest diamond jewellery and luxury watches.

If you are looking for a unique piece of jewellery, why not try our jewellery design service? Our in-house designers can work with an existing piece of jewellery to make a brand new style or create something totally unique from scratch to your own individual specification.

As well as our repairs, cleaning and restorative services we can also help you with valuations and gemological appraisal as part of our comprehensive range of jewellery and watch services.

Visit Website

Phone:

01132454797

Location:

62 Albion Street, United Kingdom,
62 Albion Street, United Kingdom
Leeds
LS1 6AD

Write Your review

The picture shows a reasonable size necklace small sphere and diamond one rose gold was so tiny and chain so think can hardly see it ! My fault maybe but a bit more info online as so small would be good so disappointed was a present
Helpful Report
Posted 2 days ago
Various issues with watch purchase. Paid more than price advertised on website; bracelet not initially adjusted to right size, lugs scratched when having bracelet re-adjusted and included nato strap already frayed after one week’s wear.
Helpful Report
Posted 1 week ago
Got my daughter the lovely Gucci ring for her Christmas but it's started tarnishing only 3wks after christmas.
Helpful Report
Posted 5 months ago
Got posted to wrong address wasn't even my number door on Package lucky the postman nos me
Helpful Report
Posted 7 months ago
Very disappointed with the way they handled the issue with my return
Helpful Report
Posted 11 months ago
Not interested in a “relationship” only link selling products, spent in excess of £50,000 with this business (buy something undesirable & be afforded the “favour” of buying something desirable) in this case the desirable being Patek Sports watches! Was assured that once a client progressing to other desirable pieces is much easier as the trust is there! Approached to buy another model, to be told they require a spend upwards of £100,000, then wait in line! Not good for genuine enthusiasts
Helpful Report
Posted 11 months ago
Poor service
Helpful Report
Posted 1 year ago
Ordered a Tissot automatic watch online for Christmas in the black Friday sale. After the initial confirmation email I was emailed again and told that unfortunately the price was wrong and they would not be able to fulfill the order and gave me a refund. Not happy if they made the mistake they should honour it, surly a company that makes 10's or 100's of thousands a year can afford to honour a few hundred quid mistake but oh well. Big downer for Christmas though.
Helpful Report
Posted 1 year ago
Absolutely appalling, I left the Albion store in tears and distress. This was nearly two week ago and I’m still suffering anxiety, migraines and stress. I have never been made to feel so worthless in my life.
Helpful Report
Posted 1 year ago
Wouldn't shop here again. Have to pay for return shipping and then also took more money because it looked used when it was never even worn. waste of time and money.
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Posted 2 years ago
The service from start to finish was very good. Quality of the ring is excellent too
Helpful Report
Posted 2 years ago
Very unhelpful service from one of the York stores. Just couldn’t be bothered to be helpful. Would have been a really easy thing to assist with.
Helpful Report
Posted 2 years ago
Poor customer service.
Helpful Report
Posted 3 years ago
The delivery was "lost" for a short time by the courier, support from Berry's and its staff was very poor, one person I spoke to was nothing short of rude
Helpful Report
Posted 4 years ago
We are sorry to hear this Mr Hall. I know that this was escalated to our Group Operations Manager who dealt with this for you and we apologise for the delay in the watch arriving with you due to our third party delivery Company.
Posted 4 years ago
Excellent service thank you
Helpful Report
Posted 4 years ago
Your sizes are very out. Had to return a Gucci ring 3 times which cost me £6.60 each time. I asked for a refund the second and 3 rd time I return item but I was denied.
Helpful Report
Posted 4 years ago
Tried to phone to find out about my order but it says number blocked. No follow up email despite trying to contact you. Bad service would not recommend. Not happy
Helpful Report
Posted 5 years ago
I sent an email to the LEEDS branch with a view to buying a watch and got no response for five days so I sent another asking to confirm they had received my email. No response so I phoned LEEDS and they had received my email. No sensible explanation given. Anyway, the brand I wanted was only available at the YORK branch so James said he would forward my email to them. STILL NO RESPONSE. Do they want to sell watches or not?????
Helpful Report
Posted 5 years ago
Great offer on the watch I wanted. Liked you good pay with paypal. Website easy to use and quick next day delivery and free. Would use again. Very easy and smooth and my daughter loved her present.Thank you
Helpful Report
Posted 5 years ago
Having bought Breitling watch from Berry`s Newcastle just over 5 years ago went into shop for battery replacement, staff member said it would be about £100 which i agreed to, however he said that it would only be sent away for an estimate, as they usually say that the watch will need a full service. As i have had no problem with the time-keeping i assumed that this was only as a precautionary measure. nearly 2 weeks later i received a phone call from a shop member saying the watch failed the quartz time test and needs a full service, price would be in excess of £500. Having declined the offer the watch was returned with a £80 charge. when i picked up the watch i complained about the bully tactics and asked if i could have the repair firms telephone number, Berry`s declined saying they would get the company to give me a ring to dicuss the matter as i thought that this was my watch and that it was up to me if i required the service or not, 5 days later i am still waiting to hear from either one. not a happy chappy
Helpful Report
Posted 6 years ago
Berry's Jewellers is rated 4.9 based on 2,159 reviews