Login
Start Free Trial Are you a business?? Click Here
Are you a business?
Terms & Conditions
User Privacy Policy
Business User Privacy Policy
Data Protection
Data Request

Berry's Jewellers Reviews

4.9 Rating 1,844 Reviews
97 %
of reviewers recommend Berry's Jewellers
Company Reviews Product Reviews
1,229
 Metrics Info
4.9
Based on 1,844 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Berry\'s Jewellers Reviews

About Berry's Jewellers:

Berry's has been a family run jewellers for over 125 years. During this time it has opened boutiques in Leeds, Newcastle, Nottingham, Hull, York & Windsor. We sell the finest diamond jewellery and luxury watches.

If you are looking for a unique piece of jewellery, why not try our jewellery design service? Our in-house designers can work with an existing piece of jewellery to make a brand new style or create something totally unique from scratch to your own individual specification.

As well as our repairs, cleaning and restorative services we can also help you with valuations and gemological appraisal as part of our comprehensive range of jewellery and watch services.

Visit Website

Phone:

01132454797

Location:

62 Albion Street, United Kingdom,
62 Albion Street, United Kingdom
Leeds
LS1 6AD

Write Your review

Tell us how Berry's Jewellers made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
You will be contacted by email to verify your review.
By submitting your review you agree to the REVIEWS.io terms & conditions.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Berry's Jewellers 5 star review on 21st April 2024
A Brotherton
Berry's Jewellers 5 star review on 6th April 2024
S Hall
Berry's Jewellers 5 star review on 6th April 2024
S Hall
Berry's Jewellers 5 star review on 3rd April 2024
K Anastasova
Berry's Jewellers 5 star review on 16th March 2024
K Sriklung
Berry's Jewellers 5 star review on 11th February 2024
A
Berry's Jewellers 5 star review on 13th December 2023
A
137
Anonymous
Anonymous  // 01/01/2019
Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
J Southall
Verified Reviewer
“I don't usually do reviews but i felt that i must give credit where credit is due. I finally plucked up the courage and bought my dream watch from Berry's in Feb 2020. The whole process was first class. I was made to feel appreciated and valued instead of just a number. My watch came promptly and was even gift wrapped, which, even though was a small detail, really made you feel special, a bit like you feel at Christmas!!. Unfortunately my Mrs tried to get the bracelet adjusted for me but the person doing it completely messed it up and lost two screws (not cheap) in the process. Embarrassingly i rang Berry's and explained the situation, thinking i would be scolded or patronised for doing something silly i was met with understanding and reassurance. I was advised to send it back to them and they would make it all better!. In just under two days it was returned to me with two new screws in situ. They even buffed out a couple of scratches where the person who failed miserably had scratched it. To my surprise all of that was carried out free of charge! Berry's even telephoned me and asked if the watch arrived safely and if i was happy with it. Now that is what I'm taking about!! The only reason i cannot shop at Berry's in the near future is because I'm now skint, so, as soon as my Bank Manager, sorry, i mean, as soon as my Mrs releases more funds i shall be back. On a side note, 10/10 for your website, it lifts my spirits when i am down in the mouth at work. It is my go to place to bring a bit of sunshine into my soul! I have even got work colleagues on it too. Shame you can't post videos on here because i made a little video the day i came home from being away in work and opened it all up. Thank you Berry's you're getting 10/10 I have attached pics of the watch and my Wolf watch winder which was free and was delivered as promised.”
Helpful Report
Posted 4 years ago
D Evans
Verified Buyer
“You have already had my comments”
Helpful Report
Posted 5 years ago
G Styles
Verified Reviewer
“Used Berry’s (Leeds) in the past for my watch service and gifts for my wife and been really pleased with the very attentive staff, professionalism and customer delivery. I felt very well looked after and completely trusted them with my timepiece. Unfortunately, I will not be entrusting them again after my latest experience. My favourite watch is 10 years old and has worked perfectly over that period (never had or needed a full service in my opinion - watchmaker family member gave me confidence in my judgement). Timekeeping has been as good as my ‘2nd’ main watch, a quartz movement throughout. Recently took my ‘No1’ watch in for a £250 maintenance service (to be sent away to Breitling). Shop advised they would recommend a full service given its age (at a price range somewhere around 3x the cost of the maintenance service) and that if I reneged once the proper, final quote was provided by Breitling, I would need to pay a £50 ‘return undone fee’. I declined their kind offer of a full service (c£800 was some way more than I wanted to pay to service a watch which has given me no issues whatsoever accuracy wise). Berry’s therefore accepted my watch for sending to Breitling to undertake my requested Maintenance service at a cost of £250. A few days later, Berry’s emailed to advise Breitling say they needed to do a full service on my watch. I reconfirmed my preference and request for a maintenance service. Breitling refused to undertake the Maintenance service telling me it needed a full service (even though it is working perfectly well and accurately). I refused (again, as I did before the watch was sent to Breitling) the full service. I am now faced with having to pay a £50 return undone fee to get my watch back even though it is Breitling who have reneged on the service I asked for and the service which Berry’s accepted my watch for. After a long exchange of emails, I have been unable to have Berry’s see that they should be supporting ME as the customer given seemingly Breitling are not delivering ‘our’ requested service (I have not reneged on any contract that I have entered into with Berry’s and remain wanting the maintenance service). I have now been told by Berry’s to take it up with Breitling direct. Berry’s, as my agent in this transaction, have simply dropped me and that’s not a great place for me to be now having to deal with the faceless behemoth that is Breitling, to retrieve my prized watch. Why on earth should I pay £50 to have my watch back in no better condition than when I left it with Berry’s?. I know a few Breitling owners who similarly are not impressed! At the time of writing, I remain awaiting word from Breitling but once I do get it back, I will in future use another quality jeweller for my watch and gifting needs. Not happy!”
Helpful Report
Posted 5 years ago
Mr Taylor
Verified Reviewer
“Great on the day Overall and came away with a luxury product. I wanted an additional strap and folding clasp for the watch and wanted to order there and then but the sales lady offered as a good jestuer, would include the extra in with the price originally quoted. What a nice group to deal with!. I then had a phone call ensuring that I had requested the correct fastening. Yes a folding clasp as befor. Next day I get a call to say it's arrived and I need to bring in my recipt as proof. So than I take time off from work and go to Nottingham and pick up the item. In the shop I get given a strap and no clasp? The store sales then informes my that there has been a mistake!!! She can order a clasp, but there will be an additional charge of £210 but I could . On the day I purchased the watch I would have paid the price, it was me that wanted the strap and clasp. Feeling rather let down to say the least. The store realised the mistake on the order and amended the sales slip after the event”
Helpful Report
Posted 8 years ago
H Colman
Verified Buyer
“Service was quick and efficient and the item purchased was at a very competitive price . Very happy and would not hesitate to shop with you again”
Helpful Report
Posted 3 weeks ago
R Turner
Verified Buyer
“Bought from Berrys a lot over the years always extremely helpful and friendly my first choice for purchasing jewellery”
Helpful Report
Posted 1 month ago
K Palmer
Unverified Reviewer
“Unbelievable service from Berry's today at every level! Had been searching for an Omega Planet Ocean 42mm for months. Found it randomly last night on the website. Sent a simple message of enquiry and was contacted first thing this morning. All questions answered brilliantly. They know exactly what they are talking about! When I struggled with the payment I rang Danny who was brilliant and resolved it immediately. Stunning stunning organisation Couldn't have asked for more”
Helpful Report
Posted 7 months ago
P
Verified Reviewer
“Love this Jewellers, the staff are so pleasant and helpful ,David the Manager is brilliant nothing is to much bother. We have never been disappointed with anything we have bought. Excellent quality ,if your looking for something special visit the Newcastle store or check out the website .”
Helpful Report
Posted 9 months ago
C Nuta
Verified Buyer
“Very good and very beautiful jewellers . Thank you!!!❤️”
Helpful Report
Posted 1 year ago
Dear Carmen, Thanks for taking the time to leave a review, hopefully we can be of service to you again in the near future.
Posted 1 year ago
N B
Verified Reviewer
“Went to Leeds commercial street branch today to look at Omega sunglasses, We were served by Danielle who was fantastic, nothing was too much trouble and i ended up trying some watches on to, there was no hard sell, quiet the opposite she suggested we went for lunch and come back if we were still interested . Needless to say we went back to see Danielle, and after a glass of champagne while talking about options i ended up leaving with an omega watch, 2 pairs of sunglasses and a bracelet , and was more than happy with the price they gave me along with a bottle of champagne , Many thanks and we will be back”
Helpful Report
Posted 2 years ago
Dear Nick, Thanks for taking the time to leave a review, hopefully we can be of service to you again in the near future.
Posted 1 year ago
V Curtis
Verified Buyer
“I am really pleased with my purchase but the gloss wore off after 10 days when I found it had been reduced by 20% for Black Friday (an amount of £304) Very disappointed”
Helpful Report
Posted 2 years ago
D Holmes
Unverified Reviewer
“I was looking at an Omega watch and from the moment we walked in to the moment we left we were made to feel special Paul who looked after us in the York store in stonegate was amazing.”
Helpful Report
Posted 2 years ago
Dear Daniel, Thanks very much for the 5 star review! We look forward to seeing you in store again soon.
Posted 2 years ago
R Summers
Verified Buyer
“First class customer service, attention to detail and a real personal touch.”
Helpful Report
Posted 2 years ago
Dear Richard, Thanks for taking the time to leave a review, hopefully we can be of service to you again in the near future.
Posted 2 years ago
A
Unverified Reviewer
“Extremely happy with the service provided and a big thank you to Oliver Watson for all the help which he provided with patience and professionalism , I wish every company to have someone like Oliver ⭐️⭐️⭐️⭐️⭐️”
Helpful Report
Posted 3 years ago
Dear Alex, Thanks very much for the 5 star review! We look forward to seeing you in store again soon.
Posted 2 years ago
Anonymous
Verified Reviewer
“Deal done on a watch and payment made. The order was subsequentally cancelled and refunded as they decided they didn't like the terms they offered after the sale. Very poor.”
Helpful Report
Posted 6 years ago
M Blanco
Verified Buyer
“Had tiny scratches and did not come with all original packaging. I know this because I already have one and bought this one for my niece”
Helpful Report
Posted 7 years ago
N
Verified Reviewer
“Sublime customer service by the brilliant Markus and his team in the Berry's Victoria Quarter store in Leeds. Unlike their highstreet competitors, I found Berry's to be extremely accommodating, understanding, polite, pleasant and most importantly: patient. No buyer wants to be fed a load of rubbish to get an easy sale by a cheesy salesman - Instead, Berry's see your purchase as an experience and as such guide you on your journey to buying jewellery. They aren't pushy at all and didn't ask once if I'd like to buy anything. For their fantastic customer service alone they had a sale out of me from the very moment I stepped through the door. They went above and beyond with EVERY request I made with superlative communications on every level. Thank you so much for guiding me on my journey in buying my first luxury timepiece. I'm over the moon with it. I will defintely be a returning customer (might have to save up a bit first mind!)”
Helpful Report
Posted 7 years ago
P
Unverified Reviewer
“Such a fantastic buying experience, I originally purchased the Santos medium however quickly realised I should of gone for the large model. Danny Burnell went above and beyond to get me the right watch, nothing was ever too much trouble and I am very pleased with not only his work but how I was treated at the Nottingham branch upon collection. Overall a fantastic hassle free experience. If only every jewellers showed the same level of customer service. This sets them apart from the rest and I will be using Berry's as my go to jewellers in the future.”
Helpful Report
Posted 2 weeks ago
Anonymous
Verified Buyer
“I needed to exchange the size of a bracelet very quickly. The staff were so obliging and couldn’t have been more helpful. Item arrived with express next day delivery.”
Helpful Report
Posted 2 weeks ago
Anonymous
Verified Buyer
“Excellent service”
Helpful Report
Posted 2 weeks ago
Berry's Jewellers is rated 4.9 based on 1,844 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request